# Code : 4700 error | Playlists API

**URL:** <https://devforum.zoom.us/t/code-4700-error-playlists-api/116049>\
**Category:** API and Webhooks\
**Created:** [August 21, 2024, 8:26am UTC](https://devforum.zoom.us/t/code-4700-error-playlists-api/116049 "2024-08-21T08:26:03Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![rorastogi](https://avatars.discourse-cdn.com/v4/letter/r/94ad74/32.png) [@rorastogi](https://devforum.zoom.us/u/rorastogi)\
**Post date:** [August 21, 2024, 8:26am UTC](https://devforum.zoom.us/t/code-4700-error-playlists-api/116049/1 "2024-08-21T08:26:03Z")

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I am trying to get data from ZRA Playlists API but getting and Internal server error:

[{‘code’: 4700, ‘message’: ‘Internal Server error’}]

API - [zra/users/{userId}/conversations/playlists]

What could be the issue and workaround?

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [August 22, 2024, 3:45pm UTC](https://devforum.zoom.us/t/code-4700-error-playlists-api/116049/2 "2024-08-22T15:45:47Z")

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Hi @rorastogi  
Thanks for reaching out to us and welcome to our community!  
Could you please confirm that you are getting the right scopes when you generate the access\_token?

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**Author:** ![rorastogi](https://avatars.discourse-cdn.com/v4/letter/r/94ad74/32.png) [@rorastogi](https://devforum.zoom.us/u/rorastogi)\
**Post date:** [August 23, 2024, 6:43am UTC](https://devforum.zoom.us/t/code-4700-error-playlists-api/116049/3 "2024-08-23T06:43:42Z")

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Hi Elisa,  
Not sure what you mean by scopes here. Please elaborate.

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**Author:** ![rorastogi](https://avatars.discourse-cdn.com/v4/letter/r/94ad74/32.png) [@rorastogi](https://devforum.zoom.us/u/rorastogi)\
**Post date:** [August 23, 2024, 11:16am UTC](https://devforum.zoom.us/t/code-4700-error-playlists-api/116049/5 "2024-08-23T11:16:36Z")

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Thanks @ayeshjaved342 . I checked the steps as mentioned here but issue still persists.  
Did you also happen to come across this issue?

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [August 23, 2024, 3:13pm UTC](https://devforum.zoom.us/t/code-4700-error-playlists-api/116049/6 "2024-08-23T15:13:20Z")

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Hi @rorastogi  
I just sent you a DM, please follow up there

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [August 27, 2025, 6:50am UTC](https://devforum.zoom.us/t/code-4700-error-playlists-api/116049/7 "2025-08-27T06:50:16Z")

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Closed on August 27, 2025, 6:50am UTC

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