# Connection status: Connection failed: Invalid access token **URL:** \ **Category:** API and Webhooks\ **Created:** [March 16, 2019, 12:11am UTC](https://devforum.zoom.us/t/connection-status-connection-failed-invalid-access-token/3627 "2019-03-16T00:11:48Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![contacto](https://avatars.discourse-cdn.com/v4/letter/c/dbc845/32.png) [@contacto](https://devforum.zoom.us/u/contacto)\ **Post date:** [March 16, 2019, 12:11am UTC](https://devforum.zoom.us/t/connection-status-connection-failed-invalid-access-token/3627/1 "2019-03-16T00:11:48Z")
Hi I need to integrate moodle to zoom so i am using a moodle plugin where i simply need to enter the Key/Private pair but get the message “Connection status: Connection failed: Invalid access token.” Help Desk has told me there is an issue with API. I tried also with app marketplace creating a new pair but it is not working either. Can you tell me please a workaround or when will this be solved? Thanks in advance, Katia ---
**Author:** ![ojus.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ojus.zoom/32/734_2.png) [@ojus.zoom](https://devforum.zoom.us/u/ojus.zoom)\ **Post date:** [March 18, 2019, 9:12pm UTC](https://devforum.zoom.us/t/connection-status-connection-failed-invalid-access-token/3627/2 "2019-03-18T21:12:37Z")
Hi, Can you please send over some screenshots showing the issue? ---
**Author:** ![victor1](https://avatars.discourse-cdn.com/v4/letter/v/6de8d8/32.png) [@victor1](https://devforum.zoom.us/u/victor1)\ **Post date:** [June 12, 2019, 9:48am UTC](https://devforum.zoom.us/t/connection-status-connection-failed-invalid-access-token/3627/3 "2019-06-12T09:48:49Z")
I have the same problem whith JWT Credentials in moodle i wonder its becouse the cache of the token on the server that have to be regenerated i had regenerated it on the marketplace giving it more time for the token with same resoult… please help ---
**Author:** ![ojus.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ojus.zoom/32/734_2.png) [@ojus.zoom](https://devforum.zoom.us/u/ojus.zoom)\ **Post date:** [June 13, 2019, 9:48pm UTC](https://devforum.zoom.us/t/connection-status-connection-failed-invalid-access-token/3627/4 "2019-06-13T21:48:22Z")
@victor1 Can you please send over some screenshots showing the issue? ---
**Author:** ![MoodleMood](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/moodlemood/32/2326_2.png) [@MoodleMood](https://devforum.zoom.us/u/MoodleMood)\ **Post date:** [November 28, 2019, 3:51am UTC](https://devforum.zoom.us/t/connection-status-connection-failed-invalid-access-token/3627/5 "2019-11-28T03:51:17Z")
Error: **Connection status: Connection failed: Invalid access token.** Moodle release: **3.7.2** Plugin release: **v2.2** Plugin version: **2019080100** Screeenshot: ![](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/b/b60a1f20e105716f3b4321f906b9a60f3b753688.jpeg) ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [December 2, 2019, 9:37pm UTC](https://devforum.zoom.us/t/connection-status-connection-failed-invalid-access-token/3627/6 "2019-12-02T21:37:19Z")
Hey @MoodleMood, Are you experiencing this issue with the [Moodle App](https://marketplace.zoom.us/apps/TvvF_eSrSJi1yfEJrHMjBA)? If so, please reach out to [their support page](https://zoomsupport.cosocloud.com/dashboard), they will be able to help better since they built the integration. 🙂 Thanks, Tommy ---
**Author:** ![MoodleMood](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/moodlemood/32/2326_2.png) [@MoodleMood](https://devforum.zoom.us/u/MoodleMood)\ **Post date:** [February 4, 2020, 1:05am UTC](https://devforum.zoom.us/t/connection-status-connection-failed-invalid-access-token/3627/7 "2020-02-04T01:05:37Z")
Hey, Tommy, this issue is not related to the Moodle App. We are unable to finish the configuration of the plugin, getting the error stated in my first post. Thanks, MM ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [February 4, 2020, 5:58pm UTC](https://devforum.zoom.us/t/connection-status-connection-failed-invalid-access-token/3627/8 "2020-02-04T17:58:32Z")
Hey @MoodleMood, Since Moodle built the integration this needs to be debugged on their end. Have you reached out to them? Thanks, Tommy ---
**Author:** ![vikasgayanigupta](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vikasgayanigupta/32/9459_2.png) [@vikasgayanigupta](https://devforum.zoom.us/u/vikasgayanigupta)\ **Post date:** [May 29, 2020, 7:12am UTC](https://devforum.zoom.us/t/connection-status-connection-failed-invalid-access-token/3627/9 "2020-05-29T07:12:56Z")
I am seeing the same issue. Was this resolved? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 3, 2020, 9:38pm UTC](https://devforum.zoom.us/t/connection-status-connection-failed-invalid-access-token/3627/10 "2020-06-03T21:38:05Z")
Hey @vikasgayanigupta, Please reach out to Moodle for support since they developed the integration. > [@Connection status: Connection failed: Invalid access token](https://devforum.zoom.us/t/connection-status-connection-failed-invalid-access-token/3627/6): > > Hey @MoodleMood, Are you experiencing this issue with the [Moodle App](https://marketplace.zoom.us/apps/TvvF_eSrSJi1yfEJrHMjBA)? If so, please reach out to [their support page](https://zoomsupport.cosocloud.com/dashboard), they will be able to help better since they built the integration. slight_smile Thanks, Tommy Thanks, Tommy ---
**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\ **Post date:** [August 21, 2020, 9:50pm UTC](https://devforum.zoom.us/t/connection-status-connection-failed-invalid-access-token/3627/11 "2020-08-21T21:50:32Z")
Closed on August 21, 2020, 9:50pm UTC