# Contact Center API - Last Queue Used

**URL:** <https://devforum.zoom.us/t/contact-center-api-last-queue-used/141587>\
**Category:** Contact Center\
**Tags:** api\
**Created:** [January 30, 2026, 2:41pm UTC](https://devforum.zoom.us/t/contact-center-api-last-queue-used/141587 "2026-01-30T14:41:25Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Jenny](https://avatars.discourse-cdn.com/v4/letter/j/e9bcb4/32.png) [@Jenny](https://devforum.zoom.us/u/Jenny)\
**Post date:** [January 30, 2026, 2:41pm UTC](https://devforum.zoom.us/t/contact-center-api-last-queue-used/141587/1 "2026-01-30T14:41:25Z")

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Hi,

I am exploring data from the Contact Center API (specifically, I’m accessing via the Fivetran connector), and I had a question on the queues associated with an engagement.

For engagements with more than 1 associated queue, is there a way to know which queue was chronologically the “last” queue used, i.e. the last queue the customer was in before the call was answered? I was looking specifically at the “List Historical Detail” endpoint (linked below) to see if it had this level of detail but couldn’t find anything.