# Contact Center outbound campaign error

**URL:** <https://devforum.zoom.us/t/contact-center-outbound-campaign-error/138114>\
**Category:** API and Webhooks\
**Tags:** api, contact\_center\
**Created:** [October 17, 2025, 6:03pm UTC](https://devforum.zoom.us/t/contact-center-outbound-campaign-error/138114 "2025-10-17T18:03:12Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![dfcoder](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/dfcoder/32/40511_2.png) [@dfcoder](https://devforum.zoom.us/u/dfcoder)\
**Post date:** [October 17, 2025, 6:03pm UTC](https://devforum.zoom.us/t/contact-center-outbound-campaign-error/138114/1 "2025-10-17T18:03:12Z")

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**API Endpoint(s) and/or Zoom API Event(s)**

[https://api.zoom.us/v2/contact\_center/outbound\_campaign/campaigns](https://api.zoom.us/v2/contact_center/outbound_campaign/campaigns)

**Description**  
_When posting to the endpoint, it returns the following error:_ “The queue used by the current campaign is problematic. Please check it.” Not sure what is causing the error as recreating this campaign from the Zoom UI with the same settings + queue in question, works just fine. Not sure where the disconnect is and any help is appreciated.

**Error?**  
{“code”:100905,“message”:“The queue used by the current campaign is problematic. Please check it.”}

This is the payload/json being posted to the endpoint, “…” is the redacted account specific information

`{`  
`“outbound_campaign_name”: “Name”,`  
`“outbound_campaign_description”: “Description”,`  
`“queue_id”: “…”,`  
`“phone_number_id”: “…”,`  
`“dialing_method”: “progressive”,`  
`“outbound_campaign_priority”: 1,`  
`“enable_max_ring_time”: true,`  
`“max_ring_time”: 60,`  
`“business_hour_source”: “queue”,`  
`“dialing_method_settings”: {`  
`“enable_amd”: true,`  
`“amd_settings”: {`  
`“greeting_asset_id”: “…”,`  
`“answering_machine_asset_id”: “…”`  
`},`  
`“enable_abandonment_timeout”: false`  
`},`  
`“campaign_contact_list_ids”: [`  
`“…”`  
`]`  
`}`

**Thank you,**

DannyC

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<div class="post-metadata">

**Author:** ![dfcoder](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/dfcoder/32/40511_2.png) [@dfcoder](https://devforum.zoom.us/u/dfcoder)\
**Post date:** [October 17, 2025, 7:59pm UTC](https://devforum.zoom.us/t/contact-center-outbound-campaign-error/138114/2 "2025-10-17T19:59:43Z")

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Found the issue, when loading my queues, I was passing “queue\_id” value and needed to pass “cc\_queue\_id” instead.

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [October 18, 2025, 7:59pm UTC](https://devforum.zoom.us/t/contact-center-outbound-campaign-error/138114/3 "2025-10-18T19:59:52Z")

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Closed on October 18, 2025, 7:59pm UTC

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