# Contact Center Recording API **URL:** \ **Category:** Web\ **Tags:** recording, api\ **Created:** [December 30, 2024, 4:14pm UTC](https://devforum.zoom.us/t/contact-center-recording-api/123637 "2024-12-30T16:14:02Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![rajiv.singh](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rajiv.singh/32/66025_2.png) [@rajiv.singh](https://devforum.zoom.us/u/rajiv.singh)\ **Post date:** [December 30, 2024, 4:14pm UTC](https://devforum.zoom.us/t/contact-center-recording-api/123637/1 "2024-12-30T16:14:02Z")
I am using the Zoom Contact Center API endpoint `https://api.zoom.us/v2/contact_center/engagements` to retrieve engagement details but cannot find the `consumer_id` in the response. How can I ensure the `consumer_id` is included? Are there specific parameters or configurations I need to apply?" Getting the below response “consumers”: [ { “consumer\_name”: “AB” “consumer\_number”: “+15016129898” } ] ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [January 15, 2025, 8:57pm UTC](https://devforum.zoom.us/t/contact-center-recording-api/123637/3 "2025-01-15T20:57:30Z")
Hi @rajiv.singh , thank you for joining office hours! Looking forward to hearing back to see if the account owner can see the consumer id for the engagements in the ui! ---
**Author:** ![rajiv.singh](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rajiv.singh/32/66025_2.png) [@rajiv.singh](https://devforum.zoom.us/u/rajiv.singh)\ **Post date:** [January 17, 2025, 2:27pm UTC](https://devforum.zoom.us/t/contact-center-recording-api/123637/4 "2025-01-17T14:27:02Z")
We checked the owner’s account and were unable to locate any consumer IDs. ---
**Author:** ![rajiv.singh](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rajiv.singh/32/66025_2.png) [@rajiv.singh](https://devforum.zoom.us/u/rajiv.singh)\ **Post date:** [January 21, 2025, 12:20pm UTC](https://devforum.zoom.us/t/contact-center-recording-api/123637/5 "2025-01-21T12:20:37Z")
@gianni.zoom any updates on this? ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [January 21, 2025, 9:42pm UTC](https://devforum.zoom.us/t/contact-center-recording-api/123637/6 "2025-01-21T21:42:19Z")
Hi @rajiv.singh , thank you for responding. Unfortunately I missed your message from 4 days ago because often times when we are not @ directly, we do not receive thread notifications. I’m following up on this information now. ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [January 22, 2025, 4:28pm UTC](https://devforum.zoom.us/t/contact-center-recording-api/123637/7 "2025-01-22T16:28:01Z")
Waiting to hear back. ---
**Author:** ![rajiv.singh](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rajiv.singh/32/66025_2.png) [@rajiv.singh](https://devforum.zoom.us/u/rajiv.singh)\ **Post date:** [January 24, 2025, 9:43am UTC](https://devforum.zoom.us/t/contact-center-recording-api/123637/8 "2025-01-24T09:43:13Z")
> [@rajiv.singh](#): > > We checked the owner’s account and were unable to locate any consumer IDs. @gianni.zoom We have already discussed the problem that we are not getting a consumer ID from the API, and while you requested to check the owner account, we were unable to locate any consumer IDs there. Could you please tell us what you are waiting for from us? ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [January 24, 2025, 2:48pm UTC](https://devforum.zoom.us/t/contact-center-recording-api/123637/9 "2025-01-24T14:48:08Z")
Hi @rajiv.singh my “waiting to hear back” was letting you know that I was waiting to hear back from the Contact Center API engineering team about the logic and behavior. You have provided me with everything I need 🙂 ---
**Author:** ![rajiv.singh](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rajiv.singh/32/66025_2.png) [@rajiv.singh](https://devforum.zoom.us/u/rajiv.singh)\ **Post date:** [January 29, 2025, 8:27am UTC](https://devforum.zoom.us/t/contact-center-recording-api/123637/10 "2025-01-29T08:27:10Z")
@gianni.zoom any update on this? ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [January 29, 2025, 6:23pm UTC](https://devforum.zoom.us/t/contact-center-recording-api/123637/11 "2025-01-29T18:23:36Z")
Hi @rajiv.singh , I was not able to receive a conclusive answer from our internal forum so I’ve opened up a ticket on your behalf (TS1640540). Please check your email to communicate with support who will escalate to service engineering as needed. ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [January 29, 2025, 6:29pm UTC](https://devforum.zoom.us/t/contact-center-recording-api/123637/12 "2025-01-29T18:29:25Z")
Hi @rajiv.singh funnily enough, my initial contact just reached out and asked if this is a voice engagement. They believe there is no customer id for voice channel. ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [February 11, 2025, 4:21pm UTC](https://devforum.zoom.us/t/contact-center-recording-api/123637/13 "2025-02-11T16:21:42Z")
Hello @rajiv.singh , has there been updates with this? ---
**Author:** ![Ayub](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ayub/32/70919_2.png) [@Ayub](https://devforum.zoom.us/u/Ayub)\ **Post date:** [August 25, 2025, 2:58pm UTC](https://devforum.zoom.us/t/contact-center-recording-api/123637/14 "2025-08-25T14:58:09Z")
when i am making callout to get voice call data i am not getting anything in the response in apex salesfoce:-System.HttpRequest[Endpoint=download\_url, Method=GET] 08:24:45.77 (497001939)|HEAP\_ALLOCATE|[EXTERNAL]|Bytes:2684 08:24:45.77 (500278433)|CALLOUT\_RESPONSE|[73]|System.HttpResponse[Status=Found, StatusCode=302] 08:24:45.77 (500513162)|USER\_DEBUG|[74]|DEBUG|responsebody