# Contact Center Smart Embed - Messaging

**URL:** <https://devforum.zoom.us/t/contact-center-smart-embed-messaging/125156>\
**Category:** Chat\
**Tags:** api\
**Created:** [January 23, 2025, 2:48pm UTC](https://devforum.zoom.us/t/contact-center-smart-embed-messaging/125156 "2025-01-23T14:48:33Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![michaels1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michaels1/32/64192_2.png) [@michaels1](https://devforum.zoom.us/u/michaels1)\
**Post date:** [January 23, 2025, 2:48pm UTC](https://devforum.zoom.us/t/contact-center-smart-embed-messaging/125156/1 "2025-01-23T14:48:33Z")

</div>

GET [https://api.zoom.us/v2/contact\_center/engagements](https://api.zoom.us/v2/contact_center/engagements) fails to return chat engagements while engagement is in process. The engagement exists, and can be responded to via the chat queue in question from the CCSE app - the API just can’t seem to see it.

**Description**  
We have built a CCSE - contact center smart embed page. We are able to get live/in process engagement info for phone calls. We run into errors attempting to get chat engagement data.

**Error?**  
We get error 2901, engagement does not exist - full error below:  
`404 Not Found` response:\n{"code":2901,"message":"Engagement does not exist:EIWzckUFQEWSZHpcCTuJsg.

**How To Reproduce**  
_Steps to reproduce the behavior:_  
\*1. Setup CCSE, take chat engagement via CCSE, request engagement via API  
\*2. CCSE APP - embedded on page behind authentication  
\*3. We get error 2901, engagement does not exist - full error below:  
`404 Not Found` response:\n{"code":2901,"message":"Engagement does not exist:EIWzckUFQEWSZHpcCTuJsg.