# Contacts error when calling Zoom API **URL:** \ **Category:** API and Webhooks\ **Created:** [May 11, 2021, 4:48pm UTC](https://devforum.zoom.us/t/contacts-error-when-calling-zoom-api/50050 "2021-05-11T16:48:29Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![zmeng](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/zmeng/32/23282_2.png) [@zmeng](https://devforum.zoom.us/u/zmeng)\ **Post date:** [May 11, 2021, 4:48pm UTC](https://devforum.zoom.us/t/contacts-error-when-calling-zoom-api/50050/1 "2021-05-11T16:48:29Z")
**Description** Hey, we need to pull out users and their status under the company account. Here is the API category we used: [https://marketplace.zoom.us/docs/api-reference/zoom-api/contacts/searchcompanycontacts](https://marketplace.zoom.us/docs/api-reference/zoom-api/contacts/searchcompanycontacts) We want to get the [“contacts”] information in JSON, but recently, the ‘contacts’ not found error will occur when calling the API (i.e.: we met this problem on April 18th and today’s 7:15AM PST). So I am wondering is there any change, like API upgrade, that happen in that period, or if there is any other reason that might cause this problem. Thanks! **Which App Type (OAuth / Chatbot / JWT / Webhook)?** JWT **Which Endpoint/s?** > **[Search company contacts - Contacts - Zoom API - API Reference](https://marketplace.zoom.us/docs/api-reference/zoom-api/contacts/searchcompanycontacts)** > > A user under an organization's Zoom account has internal users listed under Company Contacts in the Zoom Client. Use this API to search users that are i... **Screenshots (If applicable)** Here is a sample error message: ![Screen Shot 2021-05-11 at 9.40.44 AM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/5/d/5d151dd76468098c380e4aa30615af7ca5629a32.png) ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [May 12, 2021, 7:34pm UTC](https://devforum.zoom.us/t/contacts-error-when-calling-zoom-api/50050/2 "2021-05-12T19:34:36Z")
Hi @zmeng, Thanks for reaching out about this, and sorry to hear about the trouble! To clarify, are you still seeing this error, or was it transient? Is it possible to share the exact request URL you were using with me (minus any personal information)? Thanks, Will ---
**Author:** ![zmeng](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/zmeng/32/23282_2.png) [@zmeng](https://devforum.zoom.us/u/zmeng)\ **Post date:** [May 18, 2021, 7:54pm UTC](https://devforum.zoom.us/t/contacts-error-when-calling-zoom-api/50050/3 "2021-05-18T19:54:48Z")
Hi @will.zoom Yes this error is transient and we don’t see it these days. Here is the URL parameter we used to call API: f"/v2/contacts?query\_presence\_status=true&search\_key={search\_key}". Thanks! ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [May 19, 2021, 4:07pm UTC](https://devforum.zoom.us/t/contacts-error-when-calling-zoom-api/50050/4 "2021-05-19T16:07:18Z")
Hi @zmeng, Thank you for confirming! As I haven’t been able to reproduce this locally, can I kindly ask that you email us at [developersupport@zoom.us](mailto:developersupport@zoom.us) the next time you see this error? We’ll be happy to check our logs and further investigate. Thanks! Will ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [June 19, 2021, 2:08am UTC](https://devforum.zoom.us/t/contacts-error-when-calling-zoom-api/50050/5 "2021-06-19T02:08:11Z")
Closed on June 19, 2021, 2:08am UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.