# Could not connect to Web Server error. errorCode: 3622 **URL:** \ **Category:** Web\ **Created:** [August 17, 2020, 3:35pm UTC](https://devforum.zoom.us/t/could-not-connect-to-web-server-error-errorcode-3622/27390 "2020-08-17T15:35:21Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Meks](https://avatars.discourse-cdn.com/v4/letter/m/e36b37/32.png) [@Meks](https://devforum.zoom.us/u/Meks)\ **Post date:** [August 17, 2020, 3:35pm UTC](https://devforum.zoom.us/t/could-not-connect-to-web-server-error-errorcode-3622/27390/1 "2020-08-17T15:35:21Z")
**Description** errorMessage: “Could not connect to Web Server error.”, errorCode: 3622 GET [https://rwcva.cloud.zoom.us/wc/ping/](https://rwcva.cloud.zoom.us/wc/ping/)… GET [https://rwcff.cloud.zoom.us/wc/ping/](https://rwcff.cloud.zoom.us/wc/ping/)… ---
**Author:** ![mjohnson](https://avatars.discourse-cdn.com/v4/letter/m/a9a28c/32.png) [@mjohnson](https://devforum.zoom.us/u/mjohnson)\ **Post date:** [August 17, 2020, 3:43pm UTC](https://devforum.zoom.us/t/could-not-connect-to-web-server-error-errorcode-3622/27390/2 "2020-08-17T15:43:52Z")
We are seeing this same issue intermittently in our production environment. I don’t see any issues on the zoom status pages, but we have not made any changes to our production code recently and this issue just started happening this morning during a client demo. ---
**Author:** ![stw](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/stw/32/61282_2.png) [@stw](https://devforum.zoom.us/u/stw)\ **Post date:** [August 17, 2020, 3:51pm UTC](https://devforum.zoom.us/t/could-not-connect-to-web-server-error-errorcode-3622/27390/3 "2020-08-17T15:51:31Z")
Hi, same here. We’re also getting this error this morning. We also didn’t change anything. It fails randomly and sometimes it succeeded. ---
**Author:** ![erichhansen](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/erichhansen/32/4330_2.png) [@erichhansen](https://devforum.zoom.us/u/erichhansen)\ **Post date:** [August 17, 2020, 4:09pm UTC](https://devforum.zoom.us/t/could-not-connect-to-web-server-error-errorcode-3622/27390/4 "2020-08-17T16:09:00Z")
We are also seeing this issue quite a lot this morning. We are on the latest version of the SDK. Has something changed server-side? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 17, 2020, 6:02pm UTC](https://devforum.zoom.us/t/could-not-connect-to-web-server-error-errorcode-3622/27390/5 "2020-08-17T18:02:48Z")
Hey @mjohnson, @stw, @Meks, @erichhansen, We are investigating the issue and will provide an update as soon as we can. (CS-2200) Thanks, Tommy ---
**Author:** ![elearningevolve](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elearningevolve/32/75605_2.png) [@elearningevolve](https://devforum.zoom.us/u/elearningevolve)\ **Post date:** [August 18, 2020, 4:18pm UTC](https://devforum.zoom.us/t/could-not-connect-to-web-server-error-errorcode-3622/27390/6 "2020-08-18T16:18:34Z")
Also getting this error when trying to join the meeting via the Web SDK v1.7.10. Please update us regarding the status for this issue? ---
**Author:** ![stw](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/stw/32/61282_2.png) [@stw](https://devforum.zoom.us/u/stw)\ **Post date:** [August 18, 2020, 4:22pm UTC](https://devforum.zoom.us/t/could-not-connect-to-web-server-error-errorcode-3622/27390/7 "2020-08-18T16:22:40Z")
Hi @tommy, Do you have an update on this? We’re still getting errors and people cannot join the meeting. Thanks! ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 18, 2020, 4:40pm UTC](https://devforum.zoom.us/t/could-not-connect-to-web-server-error-errorcode-3622/27390/8 "2020-08-18T16:40:27Z")
Hey @stw, @elearningevolve, @mjohnson, @erichhansen, @Meks, We have identified the problem and we are working on a fix. Please find the latest updates on [https://status.zoom.us](https://status.zoom.us/) Thanks, Tommy ---
**Author:** ![elearningevolve](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elearningevolve/32/75605_2.png) [@elearningevolve](https://devforum.zoom.us/u/elearningevolve)\ **Post date:** [August 18, 2020, 4:54pm UTC](https://devforum.zoom.us/t/could-not-connect-to-web-server-error-errorcode-3622/27390/9 "2020-08-18T16:54:57Z")
Thankyou for the update @tommy. Are these 2 errors also due to the same reason? > [@Joining meeting timeout in Zoom Web Client & SDK](https://devforum.zoom.us/t/joining-meeting-timeout-in-zoom-web-client-sdk/27505): > > Facing this error while joining the Meeting from Web client or Web SDK Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again. Join URL for WC: [Error - Zoom](https://us02web.zoom.us/wc/86473249289/join) Web SDK version: 1.7.10 > [@Meeting Create/Update/Delete Webhooks not working](https://devforum.zoom.us/t/meeting-create-update-delete-webhooks-not-working/27507): > > The following Webhooks are not responding on their actions right now, can you please have a look? meeting.created meeting.updated meeting.deleted ---
**Author:** ![nitin1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/nitin1/32/1333_2.png) [@nitin1](https://devforum.zoom.us/u/nitin1)\ **Post date:** [August 18, 2020, 5:04pm UTC](https://devforum.zoom.us/t/could-not-connect-to-web-server-error-errorcode-3622/27390/10 "2020-08-18T17:04:53Z")
> [@tommy](#): > > The cause of this issue is our Web SDK servers are reaching capacity on peak usage. We are adding more capacity and will update you when the process is complete. > > Thanks, > Tommy Thanks @tommy I was going crazy scratching my head ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 18, 2020, 8:00pm UTC](https://devforum.zoom.us/t/could-not-connect-to-web-server-error-errorcode-3622/27390/11 "2020-08-18T20:00:53Z")
Hey @Meks, @elearningevolve, @nitin1, @stw, @erichhansen, @mjohnson, We have identified the problem and we are working on a fix. Please find the latest updates on [https://status.zoom.us](https://status.zoom.us). Thanks for your patience, Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 19, 2020, 3:14am UTC](https://devforum.zoom.us/t/could-not-connect-to-web-server-error-errorcode-3622/27390/12 "2020-08-19T03:14:20Z")
Hey @erichhansen, @Meks, @elearningevolve, @nitin1, @stw, @mjohnson, We have resolved the issue causing users to be unable to join Meetings and Webinars through our Web Client and Web SDK and are continuing to monitor performance. Please stay informed using [status.zoom.us](http://status.zoom.us) for any future updates. Thanks, Tommy ---
**Author:** ![elearningevolve](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elearningevolve/32/75605_2.png) [@elearningevolve](https://devforum.zoom.us/u/elearningevolve)\ **Post date:** [August 19, 2020, 7:19am UTC](https://devforum.zoom.us/t/could-not-connect-to-web-server-error-errorcode-3622/27390/13 "2020-08-19T07:19:16Z")
Thanks for the prompt followup @tommy 👍 ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 19, 2020, 3:40pm UTC](https://devforum.zoom.us/t/could-not-connect-to-web-server-error-errorcode-3622/27390/14 "2020-08-19T15:40:14Z")
You are welcome! 🙂 -Tommy ---
**Author:** ![ljacquel](https://avatars.discourse-cdn.com/v4/letter/l/a9adbd/32.png) [@ljacquel](https://devforum.zoom.us/u/ljacquel)\ **Post date:** [September 11, 2020, 9:04am UTC](https://devforum.zoom.us/t/could-not-connect-to-web-server-error-errorcode-3622/27390/15 "2020-09-11T09:04:22Z")
Hello @tommy, We had encountered same issue with a meeting the 2020/09/07. We got this error from zoom server : Error code: 3622 message: Webサーバーエラーのため接続できませんでした。 translation: Could not connect to Web Server error Also I have checked zoom status, but it looked like fine (but I do not know what was the status when the meeting was happening) Do you know what is the status for this problem ? You have added comment that it was resolved but it seems that the problem is still happening sometimes. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [September 14, 2020, 9:35pm UTC](https://devforum.zoom.us/t/could-not-connect-to-web-server-error-errorcode-3622/27390/16 "2020-09-14T21:35:12Z")
Hey @ljacquel, Are you still seeing this issue? What version of the Web SDK are you using? Thanks, Tommy ---
**Author:** ![ljacquel](https://avatars.discourse-cdn.com/v4/letter/l/a9adbd/32.png) [@ljacquel](https://devforum.zoom.us/u/ljacquel)\ **Post date:** [September 15, 2020, 5:47am UTC](https://devforum.zoom.us/t/could-not-connect-to-web-server-error-errorcode-3622/27390/17 "2020-09-15T05:47:00Z")
@tommy I am using SDK v1.7.10. This issue is rare so I do not know if it will happen again or not. Last time I know that happened was 2020/09/07. I was concerned because I think it should have been fixed already based on your previous messages. Thanks, Loic. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [September 15, 2020, 10:08pm UTC](https://devforum.zoom.us/t/could-not-connect-to-web-server-error-errorcode-3622/27390/18 "2020-09-15T22:08:09Z")
Hey @ljacquel, It is fixed now. Please let me know if you see this issue again. 🙂 Thanks, Tommy ---
**Author:** ![nvivot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/nvivot/32/4489_2.png) [@nvivot](https://devforum.zoom.us/u/nvivot)\ **Post date:** [September 16, 2020, 1:07am UTC](https://devforum.zoom.us/t/could-not-connect-to-web-server-error-errorcode-3622/27390/19 "2020-09-16T01:07:30Z")
You sure about that ? Cause we got this in a very short period yesterday evening (here in Tokyo) ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/9/994e2702f477f257a333ce80659b21fc610a5417.png) There were also this weird error (first time i noticed it) ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/e/eecfac8ed1360528248d954dcf43ca5d225684da.png) it says : **The service is temporarily offline.** 😧 Now if you say that it fixed, i want to believe you but by experience (no offence here) until now this kind of issue always come back. **Any explanation for us about the cause and how you fixed it ?** We are talking about service degradation from Zoom here, so please provide us something else than just 'we fixed it". **I am sorry for the tone used here but we are your customers and expect a little more transparency from you if possible. We are also accountable to our customers on our side.** Thank you for your understanding. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [September 17, 2020, 4:57am UTC](https://devforum.zoom.us/t/could-not-connect-to-web-server-error-errorcode-3622/27390/20 "2020-09-17T04:57:12Z")
Hey @nvivot, Thanks for the info, we are checking to see if this is related to the original issue. I will get back to you with an update shortly. -Tommy [Next page](https://devforum.zoom.us/t/could-not-connect-to-web-server-error-errorcode-3622/27390.md?page=2)