# Crash when unmuting video **URL:** \ **Category:** Android\ **Created:** [August 27, 2024, 6:50am UTC](https://devforum.zoom.us/t/crash-when-unmuting-video/116445 "2024-08-27T06:50:21Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![akio](https://avatars.discourse-cdn.com/v4/letter/a/57b2e6/32.png) [@akio](https://devforum.zoom.us/u/akio)\ **Post date:** [August 27, 2024, 6:50am UTC](https://devforum.zoom.us/t/crash-when-unmuting-video/116445/1 "2024-08-27T06:50:21Z")
**Description** When I ran the MeetingSDK sample on an AndroidTV14 device it crashed when I unmuted the video. Will this crash be fixed? > 2024-08-26 17:36:53.959 libc us.zoom.sdkexample A Fatal signal 11 (SIGSEGV), code 1 (SEGV\_MAPERR), fault addr 0x30 in tid 6607 (zoom.sdkexample), pid 6607 (zoom.sdkexample) > ---------------------------- PROCESS STARTED (7120) for package us.zoom.sdkexample ---------------------------- > 2024-08-26 17:36:56.249 DEBUG crash\_dump32 A Cmdline: us.zoom.sdkexample > 2024-08-26 17:36:56.249 DEBUG crash\_dump32 A pid: 6607, tid: 6607, name: zoom.sdkexample \>\>\> us.zoom.sdkexample \<\<\< > 2024-08-26 17:36:56.250 DEBUG crash\_dump32 A #00 pc 001a160e /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libnydus.so (offset 0x3b0f000) (BuildId: bd72b61d4c015b318a81500b78dc15ebce0707fb) > 2024-08-26 17:36:56.250 DEBUG crash\_dump32 A #01 pc 001a138b /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libnydus.so (offset 0x3b0f000) (BuildId: bd72b61d4c015b318a81500b78dc15ebce0707fb) > 2024-08-26 17:36:56.250 DEBUG crash\_dump32 A #02 pc 001a12fb /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libnydus.so (offset 0x3b0f000) (BuildId: bd72b61d4c015b318a81500b78dc15ebce0707fb) > 2024-08-26 17:36:56.250 DEBUG crash\_dump32 A #03 pc 001a13f3 /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libnydus.so (offset 0x3b0f000) (BuildId: bd72b61d4c015b318a81500b78dc15ebce0707fb) > 2024-08-26 17:36:56.250 DEBUG crash\_dump32 A #04 pc 0008fb87 /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libnydus.so (offset 0x3b0f000) (BuildId: bd72b61d4c015b318a81500b78dc15ebce0707fb) > 2024-08-26 17:36:56.250 DEBUG crash\_dump32 A #05 pc 001a15c7 /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libnydus.so (offset 0x3b0f000) (BuildId: bd72b61d4c015b318a81500b78dc15ebce0707fb) > 2024-08-26 17:36:56.250 DEBUG crash\_dump32 A #06 pc 001a146f /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libnydus.so (offset 0x3b0f000) (BuildId: bd72b61d4c015b318a81500b78dc15ebce0707fb) > 2024-08-26 17:36:56.250 DEBUG crash\_dump32 A #07 pc 0019f6c1 /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libnydus.so (offset 0x3b0f000) (BuildId: bd72b61d4c015b318a81500b78dc15ebce0707fb) > 2024-08-26 17:36:56.250 DEBUG crash\_dump32 A #08 pc 000bd881 /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libnydus.so (offset 0x3b0f000) (BuildId: bd72b61d4c015b318a81500b78dc15ebce0707fb) > 2024-08-26 17:36:56.250 DEBUG crash\_dump32 A #09 pc 000d9c67 /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libnydus.so (offset 0x3b0f000) (BuildId: bd72b61d4c015b318a81500b78dc15ebce0707fb) > 2024-08-26 17:36:56.250 DEBUG crash\_dump32 A #10 pc 000df45d /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libnydus.so (offset 0x3b0f000) (BuildId: bd72b61d4c015b318a81500b78dc15ebce0707fb) > 2024-08-26 17:36:56.250 DEBUG crash\_dump32 A #11 pc 000d6809 /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libmcm\_neon.so (offset 0x436a000) (BuildId: faf90246468c77bc381edf49105e2832e3d65340) > 2024-08-26 17:36:56.250 DEBUG crash\_dump32 A #12 pc 000d67ab /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libmcm\_neon.so (offset 0x436a000) (BuildId: faf90246468c77bc381edf49105e2832e3d65340) > 2024-08-26 17:36:56.250 DEBUG crash\_dump32 A #13 pc 000d6519 /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libmcm\_neon.so (offset 0x436a000) (BuildId: faf90246468c77bc381edf49105e2832e3d65340) > 2024-08-26 17:36:56.251 DEBUG crash\_dump32 A #14 pc 000d915b /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libmcm\_neon.so (offset 0x436a000) (BuildId: faf90246468c77bc381edf49105e2832e3d65340) > 2024-08-26 17:36:56.251 DEBUG crash\_dump32 A #15 pc 000dda41 /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libmcm\_neon.so (offset 0x436a000) (BuildId: faf90246468c77bc381edf49105e2832e3d65340) > 2024-08-26 17:36:56.251 DEBUG crash\_dump32 A #16 pc 000dd96d /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libmcm\_neon.so (offset 0x436a000) (BuildId: faf90246468c77bc381edf49105e2832e3d65340) > 2024-08-26 17:36:56.251 DEBUG crash\_dump32 A #17 pc 000a7943 /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libmcm\_neon.so (offset 0x436a000) (BuildId: faf90246468c77bc381edf49105e2832e3d65340) > 2024-08-26 17:36:56.251 DEBUG crash\_dump32 A #18 pc 000a7585 /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libmcm\_neon.so (offset 0x436a000) (BuildId: faf90246468c77bc381edf49105e2832e3d65340) > 2024-08-26 17:36:56.251 DEBUG crash\_dump32 A #19 pc 000f0367 /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libZoomMeetingBridge.so (offset 0x4978000) (BuildId: 945763d0a94ba71064bd2d8a5aeaac1009373cba) > 2024-08-26 17:36:56.251 DEBUG crash\_dump32 A #20 pc 0074efb7 /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libzVideoApp.so (offset 0x1e47000) (BuildId: 7877ac91fee8f50f79236bde33c114dcea123d18) > 2024-08-26 17:36:56.251 DEBUG crash\_dump32 A #21 pc 0075363b /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libzVideoApp.so (offset 0x1e47000) (BuildId: 7877ac91fee8f50f79236bde33c114dcea123d18) > 2024-08-26 17:36:56.251 DEBUG crash\_dump32 A #22 pc 007533ad /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libzVideoApp.so (offset 0x1e47000) (BuildId: 7877ac91fee8f50f79236bde33c114dcea123d18) > 2024-08-26 17:36:56.251 DEBUG crash\_dump32 A #23 pc 0074f679 /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libzVideoApp.so (offset 0x1e47000) (BuildId: 7877ac91fee8f50f79236bde33c114dcea123d18) > 2024-08-26 17:36:56.251 DEBUG crash\_dump32 A #24 pc 00750841 /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libzVideoApp.so (offset 0x1e47000) (BuildId: 7877ac91fee8f50f79236bde33c114dcea123d18) > 2024-08-26 17:36:56.251 DEBUG crash\_dump32 A #25 pc 000c9109 /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libzVideoUI.so (offset 0x47f8000) (Java\_com\_zipow\_videobox\_confapp\_VideoSessionMgr\_startMyVideoImpl+48) (BuildId: 8d1efc5604e1026180476bb3464888c12c7f284d) > 2024-08-26 17:36:56.252 DEBUG crash\_dump32 A #34 pc 00301700 [anon:dalvik-classes2.dex extracted in memory from /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!classes2.dex] (com.zipow.videobox.confapp.VideoSessionMgr.startMyVideo+0) > 2024-08-26 17:36:56.252 DEBUG crash\_dump32 A #40 pc 001df04c [anon:dalvik-classes5.dex extracted in memory from /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!classes5.dex] (us.zoom.proguard.k06.a+0) > 2024-08-26 17:36:56.253 DEBUG crash\_dump32 A #46 pc 001df7f8 [anon:dalvik-classes5.dex extracted in memory from /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!classes5.dex] (us.zoom.proguard.k06.h+0) > 2024-08-26 17:36:56.254 DEBUG crash\_dump32 A #52 pc 00384998 [anon:dalvik-classes2.dex extracted in memory from /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!classes2.dex] (com.zipow.videobox.conference.ui.view.ZmBaseMeetingBottomControlLayout.onClick+0) > 2024-08-26 17:36:56.254 DEBUG crash\_dump32 A #58 pc 0029c36c [anon:dalvik-classes3.dex extracted in memory from /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!classes3.dex] (com.zipow.videobox.view.ToolbarButton$a.onClick+0) > ---------------------------- PROCESS ENDED (7120) for package us.zoom.sdkexample ---------------------------- **Which Android Meeting SDK version?** v6.1.10 ---
**Author:** ![akio](https://avatars.discourse-cdn.com/v4/letter/a/57b2e6/32.png) [@akio](https://devforum.zoom.us/u/akio)\ **Post date:** [September 6, 2024, 8:06am UTC](https://devforum.zoom.us/t/crash-when-unmuting-video/116445/2 "2024-09-06T08:06:29Z")
Is there any update on this? ---
**Author:** ![akio](https://avatars.discourse-cdn.com/v4/letter/a/57b2e6/32.png) [@akio](https://devforum.zoom.us/u/akio)\ **Post date:** [September 13, 2024, 12:06am UTC](https://devforum.zoom.us/t/crash-when-unmuting-video/116445/3 "2024-09-13T00:06:18Z")
Is there any update on this? ---
**Author:** ![akio](https://avatars.discourse-cdn.com/v4/letter/a/57b2e6/32.png) [@akio](https://devforum.zoom.us/u/akio)\ **Post date:** [September 20, 2024, 12:12am UTC](https://devforum.zoom.us/t/crash-when-unmuting-video/116445/4 "2024-09-20T00:12:56Z")
Is there any update on this? ---
**Author:** ![akio](https://avatars.discourse-cdn.com/v4/letter/a/57b2e6/32.png) [@akio](https://devforum.zoom.us/u/akio)\ **Post date:** [September 25, 2024, 7:52am UTC](https://devforum.zoom.us/t/crash-when-unmuting-video/116445/5 "2024-09-25T07:52:20Z")
It still crashes with SDKv6.2.0 . Is there any update on this? ---
**Author:** ![akio](https://avatars.discourse-cdn.com/v4/letter/a/57b2e6/32.png) [@akio](https://devforum.zoom.us/u/akio)\ **Post date:** [October 4, 2024, 5:08am UTC](https://devforum.zoom.us/t/crash-when-unmuting-video/116445/6 "2024-10-04T05:08:51Z")
Is there any update on this? ---
**Author:** ![akio](https://avatars.discourse-cdn.com/v4/letter/a/57b2e6/32.png) [@akio](https://devforum.zoom.us/u/akio)\ **Post date:** [October 11, 2024, 2:33am UTC](https://devforum.zoom.us/t/crash-when-unmuting-video/116445/7 "2024-10-11T02:33:24Z")
Is there any update on this? If we can’t solve this, we can’t release our app. ---
**Author:** ![elaine.ku](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elaine.ku/32/40026_2.png) [@elaine.ku](https://devforum.zoom.us/u/elaine.ku)\ **Post date:** [October 14, 2024, 4:29pm UTC](https://devforum.zoom.us/t/crash-when-unmuting-video/116445/8 "2024-10-14T16:29:46Z")
Hi @akio . Would you please provide the model of the device you’re testing on? Thank you Elaine ---
**Author:** ![akio](https://avatars.discourse-cdn.com/v4/letter/a/57b2e6/32.png) [@akio](https://devforum.zoom.us/u/akio)\ **Post date:** [October 16, 2024, 6:11am UTC](https://devforum.zoom.us/t/crash-when-unmuting-video/116445/9 "2024-10-16T06:11:51Z")
@elaine.ku Thank you for your reply. This is happening with a projector we are developing. Therefore, I cannot provide any details. What I do know is that it crashes on AndroidTV 13 and 14, but not on 11. ---
**Author:** ![akio](https://avatars.discourse-cdn.com/v4/letter/a/57b2e6/32.png) [@akio](https://devforum.zoom.us/u/akio)\ **Post date:** [October 23, 2024, 6:47am UTC](https://devforum.zoom.us/t/crash-when-unmuting-video/116445/10 "2024-10-23T06:47:44Z")
It still crashes with SDKv6.2.3 . Is there any update on this? ---
**Author:** ![haider60992](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/haider60992/32/52789_2.png) [@haider60992](https://devforum.zoom.us/u/haider60992)\ **Post date:** [October 23, 2024, 1:24pm UTC](https://devforum.zoom.us/t/crash-when-unmuting-video/116445/11 "2024-10-23T13:24:07Z")
It seems like the crash is caused by a segmentation fault (SIGSEGV) when unmuting the video. The error logs point to `libnydus.so` and `libmcm_neon.so`. This could be related to a compatibility issue with Android TV 14 or a specific library used in the Meeting SDK. To fix, check: 1. If you are using the latest version of the SDK. 2. If there are updates or patches for Android TV 14. 3. Try running the app on different Android versions to isolate the issue. ---
**Author:** ![elaine.ku](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elaine.ku/32/40026_2.png) [@elaine.ku](https://devforum.zoom.us/u/elaine.ku)\ **Post date:** [October 28, 2024, 11:33pm UTC](https://devforum.zoom.us/t/crash-when-unmuting-video/116445/12 "2024-10-28T23:33:12Z")
Hi @akio , Thank you for sharing the device info. We’re able to reproduce the issue on our end and find its root cause. The fix will be in the 6.2.10 release which will be at the end of November. Thank you. Elaine ---
**Author:** ![akio](https://avatars.discourse-cdn.com/v4/letter/a/57b2e6/32.png) [@akio](https://devforum.zoom.us/u/akio)\ **Post date:** [October 29, 2024, 1:35am UTC](https://devforum.zoom.us/t/crash-when-unmuting-video/116445/13 "2024-10-29T01:35:57Z")
hi @elaine.ku Thank you for investigating the cause. I will wait for your response. ---
**Author:** ![akio](https://avatars.discourse-cdn.com/v4/letter/a/57b2e6/32.png) [@akio](https://devforum.zoom.us/u/akio)\ **Post date:** [November 22, 2024, 1:50am UTC](https://devforum.zoom.us/t/crash-when-unmuting-video/116445/14 "2024-11-22T01:50:57Z")
hi @elaine.ku SDK V6.2.10 has been released. I have yet to test it. The release notes mention the following, but has this issue been fixed? > Known Issues > The UVC camera support is temporarily unavailable in versions 6.2.0, 6.2.3, and 6.2.5. We advise refraining from upgrading to these versions if your application relies on this functionality. We are actively working to resolve this issue and will announce its availability in a future release. We apologize for any inconvenience caused. ---
**Author:** ![akio](https://avatars.discourse-cdn.com/v4/letter/a/57b2e6/32.png) [@akio](https://devforum.zoom.us/u/akio)\ **Post date:** [November 26, 2024, 8:04am UTC](https://devforum.zoom.us/t/crash-when-unmuting-video/116445/15 "2024-11-26T08:04:04Z")
hi @elaine.ku I have confirmed with version 6.2.10 that the video displays without crashing when the camera is muted. However, the audio is not reaching the other party. While unmuting the audio is successful, it seems that the audio is not being transmitted. The device remains the same, an Android TV14 device. An app that cannot use audio or video cannot be released. Please confirm and address this issue as soon as possible. ---
**Author:** ![akio](https://avatars.discourse-cdn.com/v4/letter/a/57b2e6/32.png) [@akio](https://devforum.zoom.us/u/akio)\ **Post date:** [December 3, 2024, 5:59am UTC](https://devforum.zoom.us/t/crash-when-unmuting-video/116445/16 "2024-12-03T05:59:57Z")
The video issue has been resolved so I’ll close it. I created a separate post about the audio. > [@The audio is not reaching the other party](https://devforum.zoom.us/t/the-audio-is-not-reaching-the-other-party/121845): > > While unmuting the audio is successful, it seems that the audio is not being transmitted. The device remains the same, an Android TV14 device. An app that cannot use audio or video cannot be released. Please confirm and address this issue as soon as possible. SDKVersion：V6.2.10 ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [January 2, 2025, 4:00pm UTC](https://devforum.zoom.us/t/crash-when-unmuting-video/116445/17 "2025-01-02T16:00:11Z")
Closed on January 2, 2025, 4:00pm UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.