# createRenderer return SDKERR\_NO\_PERMISSION **URL:** \ **Category:** Windows\ **Created:** [February 5, 2023, 10:38am UTC](https://devforum.zoom.us/t/createrenderer-return-sdkerr-no-permission/82605 "2023-02-05T10:38:26Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![ivan.ieremenko](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ivan.ieremenko/32/45011_2.png) [@ivan.ieremenko](https://devforum.zoom.us/u/ivan.ieremenko)\ **Post date:** [February 5, 2023, 10:38am UTC](https://devforum.zoom.us/t/createrenderer-return-sdkerr-no-permission/82605/1 "2023-02-05T10:38:26Z")
**Description** I have been trying to get participants raw video data using Windows Meeting SDK Demo app. When I use createRenderer function of zoom\_rawdata\_api.h it returns SDKERR\_NO\_PERMISSION. **Which Windows Meeting SDK version?** zoom-sdk-windows-5.13.5.12103 **To Reproduce** 1. Go to sdk\_demo\_v2 → CustomizedUIRecordMgr.cpp → onRecordingStatus. 2. Add “ZOOM\_SDK\_NAMESPACE::SDKError error = ZOOM\_SDK\_NAMESPACE::createRenderer(&m\_renderer, new FrameListener());” line in Recording\_Start case. (where FrameListener is an implementation of IZoomSDKRendererDelegate) 3. Scedule a meeting and start it with a licensed user. (I used android app) 4. Start Demo App → Select “Customized UI Mode” → provide JWT token → go to “Only join” tab and join the meeting. 5. Host user select SDK participant → click “Allow to Record Local Files”. 6. SDK participant click “More” → “Local Record”. **Troubleshooting Routes** I also tried to join the meeting using OAuth and start the meeting with SDK but had the same result. I managed to successfully create renderer object one time but I did exactly the same steps described above so I don’t get what I do wrong now. HawRawdataLicense() return false. Local recording itself works fine. **Device (please complete the following information):** Windows 10 ---
**Author:** ![ivan.ieremenko](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ivan.ieremenko/32/45011_2.png) [@ivan.ieremenko](https://devforum.zoom.us/u/ivan.ieremenko)\ **Post date:** [February 7, 2023, 9:23am UTC](https://devforum.zoom.us/t/createrenderer-return-sdkerr-no-permission/82605/2 "2023-02-07T09:23:02Z")
@carson.zoom , @chunsiong.zoom@jon.zoom , @donte.zoom could you please respond? Thanks in advance. ---
**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\ **Post date:** [February 13, 2023, 2:41am UTC](https://devforum.zoom.us/t/createrenderer-return-sdkerr-no-permission/82605/3 "2023-02-13T02:41:21Z")
> [@ivan.ieremenko](#): > > ZOOM\_SDK\_NAMESPACE::SDKError error = ZOOM\_SDK\_NAMESPACE::createRenderer(&m\_renderer, new FrameListener()); Hi Ivan, I’ve tried with my account and it is working, and here are some screenshots. 1. Allowing permission for guest to do local recording ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/0/b/0b4a09c27b32396ece0711a3cd0ce5d7d7bc4a4b.jpeg) 2. Prompt on host (macOS) about recording started by c++ client ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/8/c/8ca2e0e6eed981edda0de9c58b7b7d29802fa664.jpeg) Let me test the `hasRawdataLicense()` in a while ---
**Author:** ![ivan.ieremenko](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ivan.ieremenko/32/45011_2.png) [@ivan.ieremenko](https://devforum.zoom.us/u/ivan.ieremenko)\ **Post date:** [February 13, 2023, 11:13pm UTC](https://devforum.zoom.us/t/createrenderer-return-sdkerr-no-permission/82605/4 "2023-02-13T23:13:19Z")
Hi @chunsiong.zoom, It’s confusing cause I get the same message for host (android app) about recording started by c++ client: ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/1/a/1a9cb70a0ceb99aaeeca1c3764171a02a6ccff1a.jpeg) And after that I still get the error: ![image_2023-02-13_14-22-04](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/3/b/3bc55ed0f628c1546f23352c2a5d0082f271d093.png) One of my assumptions was that the problem occurs cause I use the same account for my c++ client and for android host, so I created a new account to connect with c++ client but got the same behavior. ---
**Author:** ![ivan.ieremenko](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ivan.ieremenko/32/45011_2.png) [@ivan.ieremenko](https://devforum.zoom.us/u/ivan.ieremenko)\ **Post date:** [February 20, 2023, 2:48pm UTC](https://devforum.zoom.us/t/createrenderer-return-sdkerr-no-permission/82605/5 "2023-02-20T14:48:43Z")
@chunsiong.zoom any updates? ---
**Author:** ![amanda-recallai](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/amanda-recallai/32/44747_2.png) [@amanda-recallai](https://devforum.zoom.us/u/amanda-recallai)\ **Post date:** [February 25, 2023, 10:06am UTC](https://devforum.zoom.us/t/createrenderer-return-sdkerr-no-permission/82605/6 "2023-02-25T10:06:45Z")
@ivan.ieremenko, if you’re still running into issues happy to see if we can help debug. Another option you might want to consider is Recall.ai. It’s a simple 3rd party API that lets you use meeting bots to get raw audio/video from meetings without you needing to spend months to build, scale and maintain these bots. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [March 27, 2023, 8:07pm UTC](https://devforum.zoom.us/t/createrenderer-return-sdkerr-no-permission/82605/7 "2023-03-27T20:07:09Z")
Closed on March 27, 2023, 8:07pm UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.