# custCreate fails with code: 2016

**URL:** <https://devforum.zoom.us/t/custcreate-fails-with-code-2016/137429>\
**Category:** API and Webhooks\
**Created:** [September 17, 2025, 4:02am UTC](https://devforum.zoom.us/t/custcreate-fails-with-code-2016/137429 "2025-09-17T04:02:33Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![SpearEdu](https://avatars.discourse-cdn.com/v4/letter/s/7ab992/32.png) [@SpearEdu](https://devforum.zoom.us/u/SpearEdu)\
**Post date:** [September 17, 2025, 4:02am UTC](https://devforum.zoom.us/t/custcreate-fails-with-code-2016/137429/1 "2025-09-17T04:02:33Z")

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### I created a new Server-to-Server OAuth App and used the keys to create OAuth token, used that to call zoom API. All API calls I tried works fine except for user create with action custCreate. It fails with the following error code:

```auto
{"code":2016,"message":"No permission, please contact Zoom customer support."}

```

My Zoom ISV contact says the account is setup as an ISV account and send me instructions for setting up JWT and Zoom SDK. I want to use API - SDK may not be the right thing for me. How to debug it further? I am wasting days. Looks like Zoom is not interested in any business at all. Look like this company is on the way down. I will wait couple more days and look at alternatives…

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**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [September 17, 2025, 11:31pm UTC](https://devforum.zoom.us/t/custcreate-fails-with-code-2016/137429/2 "2025-09-17T23:31:44Z")

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Hi @SpearEdu ,

Sorry to hear you are facing issues with [this endpoint](https://developers.zoom.us/docs/api/users/#tag/users/post/users), however, please do [contact support](https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=7a69170f87cee15089a37408dabb3591&product=developer&ampDeviceId=f57f58ab-2ce0-4d6f-a5ea-c70af84e5efa&ampSessionId=1758146077928&_ics=1758147628274&irclickid=~3VZ1QYPLPGzvwuyqopwCsjkfhcef87~fb-ede675ZUJIyunec96X&_gl=1*1h6c80g*_gcl_aw*R0NMLjE3NTA0NTI5OTQuQ2owS0NRandqZFRDQmhDTEFSSXNBRXU4YnBKZWlCaC1jWEhHYVVydUl5T2lHSEhUUzEyT3QzdTRBeG5rT1RoZ0JpSUxQbExpdkQ2SFVmSWFBcHdvRUFMd193Y0I.*_gcl_au*Mjk2MjM4NDUwLjE3NTc1MjM5NTY.*_ga*MjEzODU3MjQ0Ni4xNzEyMTc1Mzc3*_ga_L8TBF28DDX*czE3NTgxNDYwNzckbzQ2MCRnMSR0MTc1ODE0NzYyOSRqNjAkbDAkaDA.) to confirm that the proper permissions have been given to you as this is an account error.

Additionally I want to clarify that [Meeting SDK uses JWT for authorization](https://developers.zoom.us/docs/meeting-sdk/auth/), however, to call the API, you would use an [OAuth access token using your client secret and id](https://developers.zoom.us/docs/integrations/oauth/#app-type-general). I’ve linked the exact guidance for you there 🙂

I believe you’re already doing this successfully, since you were able to call the endpoint so it seems like there is just an account config issue.

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [September 21, 2026, 3:08pm UTC](https://devforum.zoom.us/t/custcreate-fails-with-code-2016/137429/4 "2026-09-21T15:08:47Z")

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Closed on September 21, 2026, 3:08pm UTC

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