# CustCreate : isv@zoom.us not answering

**URL:** <https://devforum.zoom.us/t/custcreate-isv-zoom-us-not-answering/21577>\
**Category:** API and Webhooks\
**Created:** [June 17, 2020, 9:14am UTC](https://devforum.zoom.us/t/custcreate-isv-zoom-us-not-answering/21577 "2020-06-17T09:14:53Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![festicine](https://avatars.discourse-cdn.com/v4/letter/f/839c29/32.png) [@festicine](https://devforum.zoom.us/u/festicine)\
**Post date:** [June 17, 2020, 9:14am UTC](https://devforum.zoom.us/t/custcreate-isv-zoom-us-not-answering/21577/1 "2020-06-17T09:14:53Z")

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Hello,

According to your support page, it is said to ask [isv@zoom.us](mailto:isv@zoom.us) in order to use the CustCreate function, but no one is answering (first mail sent on May 20th). Now we need this enabled urgently…

Thanks for your help.

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**Author:** ![trafo](https://avatars.discourse-cdn.com/v4/letter/t/85e7bf/32.png) [@trafo](https://devforum.zoom.us/u/trafo)\
**Post date:** [June 17, 2020, 9:34am UTC](https://devforum.zoom.us/t/custcreate-isv-zoom-us-not-answering/21577/2 "2020-06-17T09:34:55Z")

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Hi,

the same here. We’ve got one generic answer that did not help us and there’s been silence since Jun 1st .

We need to create users and get access to Billing API endpoint in order to subscribe to plans on the fly.

Thanks for your help.

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [June 19, 2020, 6:02pm UTC](https://devforum.zoom.us/t/custcreate-isv-zoom-us-not-answering/21577/3 "2020-06-19T18:02:38Z")

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Hey @trafo, @festicine,

Apologies for the delay, the ISV team is swamped right now. You can also apply here for the isv plan:

[https://sites.google.com/zoom.us/isv/partners](https://sites.google.com/zoom.us/isv/partners)

Thanks,  
Tommy

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**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 10:09pm UTC](https://devforum.zoom.us/t/custcreate-isv-zoom-us-not-answering/21577/4 "2020-08-21T22:09:21Z")

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Closed on August 21, 2020, 10:09pm UTC