# Dashboard Total CRC Port Usage

**URL:** <https://devforum.zoom.us/t/dashboard-total-crc-port-usage/42525>\
**Category:** API and Webhooks\
**Created:** [February 4, 2021, 9:23am UTC](https://devforum.zoom.us/t/dashboard-total-crc-port-usage/42525 "2021-02-04T09:23:11Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![jgutenplan](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jgutenplan/32/22122_2.png) [@jgutenplan](https://devforum.zoom.us/u/jgutenplan)\
**Post date:** [February 4, 2021, 9:23am UTC](https://devforum.zoom.us/t/dashboard-total-crc-port-usage/42525/1 "2021-02-04T09:23:11Z")

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**Description**  
How do I get the CRC port data like the card on the Dashboard tab? I tried this api endpoint: [https://marketplace.zoom.us/docs/api-reference/zoom-api/dashboards/dashboardcrc](https://marketplace.zoom.us/docs/api-reference/zoom-api/dashboards/dashboardcrc)

I receive an array of data without error, but cannot seem to get the same calculation as the dashboard card on the dashboard tab from the hour by hour data I receive. Am I missing something about the data or is there another api endpoint that is used for the totals vs hour by hour?

**Error**  
None, just confusion 😊

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
OAuth

**Which Endpoint/s?**

> **[Get CRC Port Usage - Dashboards - Zoom API - API Reference](https://marketplace.zoom.us/docs/api-reference/zoom-api/dashboards/dashboardcrc)**
>
> A Cloud Room Connector allows H.323/SIP endpoints to connect to a Zoom meeting. 
> 
> Use this API to get the hour by hour CRC Port usage for a specified pe...

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**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [February 5, 2021, 12:40am UTC](https://devforum.zoom.us/t/dashboard-total-crc-port-usage/42525/2 "2021-02-05T00:40:03Z")

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Hey @jgutenplan,

Thank you for reaching out to the Zoom Developer Forum. From what I understand, both the dashboard UI and the API should reflect the same data for this API.

Are you able to share the request URL that you’re using, the response, and a screenshot of what you’re seeing in the UI?

I’ll investigate this further with that.

Thanks,  
Max

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<div class="post-metadata">

**Author:** ![jgutenplan](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jgutenplan/32/22122_2.png) [@jgutenplan](https://devforum.zoom.us/u/jgutenplan)\
**Post date:** [February 5, 2021, 5:29am UTC](https://devforum.zoom.us/t/dashboard-total-crc-port-usage/42525/3 "2021-02-05T05:29:23Z")

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Thanks for the response. Here are some screenshots and details.

/metrics/crc?from=2021-01-27&to=2021-02-02

Api call using metric crc returns the following data:

{“from”:“2021-01-27”,“to”:“2021-02-02”,“crc\_ports\_usage”:[{“date\_time”:“2021-01-27”,“crc\_ports\_hour\_usage”:[{“hour”:“00”,“max\_usage”:0,“total\_usage”:0},{“hour”:“01”,“max\_usage”:0,“total\_usage”:0},{“hour”:“02”,“max\_usage”:0,“total\_usage”:0},{“hour”:“03”,“max\_usage”:0,“total\_usage”:0},{“hour”:“04”,“max\_usage”:0,“total\_usage”:0},{“hour”:“05”,“max\_usage”:0,“total\_usage”:0},{“hour”:“06”,“max\_usage”:0,“total\_usage”:0},{“hour”:“07”,“max\_usage”:0,“total\_usage”:0},{“hour”:“08”,“max\_usage”:0,“total\_usage”:0},{“hour”:“09”,“max\_usage”:0,“total\_usage”:0},{“hour”:“10”,“max\_usage”:1,“total\_usage”:3},{“hour”:“11”,“max\_usage”:0,“total\_usage”:0},{“hour”:“12”,“max\_usage”:1,“total\_usage”:1},{“hour”:“13”,“max\_usage”:1,“total\_usage”:7},{“hour”:“14”,“max\_usage”:1,“total\_usage”:3},{“hour”:“15”,“max\_usage”:0,“total\_usage”:0},{“hour”:“16”,“max\_usage”:0,“total\_usage”:0},{“hour”:“17”,“max\_usage”:0,“total\_usage”:0},{“hour”:“18”,“max\_usage”:0,“total\_usage”:0},{“hour”:“19”,“max\_usage”:0,“total\_usage”:0},{“hour”:“20”,“max\_usage”:0,“total\_usage”:0},{“hour”:“21”,“max\_usage”:0,“total\_usage”:0},{“hour”:“22”,“max\_usage”:0,“total\_usage”:0},{“hour”:“23”,“max\_usage”:0,“total\_usage”:0}]},{“date\_time”:“2021-01-28”,“crc\_ports\_hour\_usage”:[{“hour”:“00”,“max\_usage”:0,“total\_usage”:0},{“hour”:“01”,“max\_usage”:0,“total\_usage”:0},{“hour”:“02”,“max\_usage”:0,“total\_usage”:0},{“hour”:“03”,“max\_usage”:0,“total\_usage”:0},{“hour”:“04”,“max\_usage”:0,“total\_usage”:0},{“hour”:“05”,“max\_usage”:0,“total\_usage”:0},{“hour”:“06”,“max\_usage”:0,“total\_usage”:0},{“hour”:“07”,“max\_usage”:0,“total\_usage”:0},{“hour”:“08”,“max\_usage”:0,“total\_usage”:0},{“hour”:“09”,“max\_usage”:0,“total\_usage”:0},{“hour”:“10”,“max\_usage”:0,“total\_usage”:0},{“hour”:“11”,“max\_usage”:0,“total\_usage”:0},{“hour”:“12”,“max\_usage”:0,“total\_usage”:0},{“hour”:“13”,“max\_usage”:0,“total\_usage”:0},{“hour”:“14”,“max\_usage”:0,“total\_usage”:0},{“hour”:“15”,“max\_usage”:0,“total\_usage”:0},{“hour”:“16”,“max\_usage”:0,“total\_usage”:0},{“hour”:“17”,“max\_usage”:0,“total\_usage”:0},{“hour”:“18”,“max\_usage”:0,“total\_usage”:0},{“hour”:“19”,“max\_usage”:0,“total\_usage”:0},{“hour”:“20”,“max\_usage”:0,“total\_usage”:0},{“hour”:“21”,“max\_usage”:0,“total\_usage”:0},{“hour”:“22”,“max\_usage”:0,“total\_usage”:0},{“hour”:“23”,“max\_usage”:0,“total\_usage”:0}]},{“date\_time”:“2021-01-29”,“crc\_ports\_hour\_usage”:[{“hour”:“00”,“max\_usage”:0,“total\_usage”:0},{“hour”:“01”,“max\_usage”:0,“total\_usage”:0},{“hour”:“02”,“max\_usage”:0,“total\_usage”:0},{“hour”:“03”,“max\_usage”:0,“total\_usage”:0},{“hour”:“04”,“max\_usage”:0,“total\_usage”:0},{“hour”:“05”,“max\_usage”:0,“total\_usage”:0},{“hour”:“06”,“max\_usage”:0,“total\_usage”:0},{“hour”:“07”,“max\_usage”:0,“total\_usage”:0},{“hour”:“08”,“max\_usage”:0,“total\_usage”:0},{“hour”:“09”,“max\_usage”:0,“total\_usage”:0},{“hour”:“10”,“max\_usage”:0,“total\_usage”:0},{“hour”:“11”,“max\_usage”:0,“total\_usage”:0},{“hour”:“12”,“max\_usage”:0,“total\_usage”:0},{“hour”:“13”,“max\_usage”:0,“total\_usage”:0},{“hour”:“14”,“max\_usage”:0,“total\_usage”:0},{“hour”:“15”,“max\_usage”:0,“total\_usage”:0},{“hour”:“16”,“max\_usage”:0,“total\_usage”:0},{“hour”:“17”,“max\_usage”:0,“total\_usage”:0},{“hour”:“18”,“max\_usage”:0,“total\_usage”:0},{“hour”:“19”,“max\_usage”:0,“total\_usage”:0},{“hour”:“20”,“max\_usage”:0,“total\_usage”:0},{“hour”:“21”,“max\_usage”:0,“total\_usage”:0},{“hour”:“22”,“max\_usage”:0,“total\_usage”:0},{“hour”:“23”,“max\_usage”:0,“total\_usage”:0}]},{“date\_time”:“2021-01-30”,“crc\_ports\_hour\_usage”:[{“hour”:“00”,“max\_usage”:0,“total\_usage”:0},{“hour”:“01”,“max\_usage”:0,“total\_usage”:0},{“hour”:“02”,“max\_usage”:0,“total\_usage”:0},{“hour”:“03”,“max\_usage”:0,“total\_usage”:0},{“hour”:“04”,“max\_usage”:0,“total\_usage”:0},{“hour”:“05”,“max\_usage”:0,“total\_usage”:0},{“hour”:“06”,“max\_usage”:0,“total\_usage”:0},{“hour”:“07”,“max\_usage”:0,“total\_usage”:0},{“hour”:“08”,“max\_usage”:0,“total\_usage”:0},{“hour”:“09”,“max\_usage”:0,“total\_usage”:0},{“hour”:“10”,“max\_usage”:0,“total\_usage”:0},{“hour”:“11”,“max\_usage”:0,“total\_usage”:0},{“hour”:“12”,“max\_usage”:0,“total\_usage”:0},{“hour”:“13”,“max\_usage”:0,“total\_usage”:0},{“hour”:“14”,“max\_usage”:0,“total\_usage”:0},{“hour”:“15”,“max\_usage”:0,“total\_usage”:0},{“hour”:“16”,“max\_usage”:0,“total\_usage”:0},{“hour”:“17”,“max\_usage”:0,“total\_usage”:0},{“hour”:“18”,“max\_usage”:0,“total\_usage”:0},{“hour”:“19”,“max\_usage”:0,“total\_usage”:0},{“hour”:“20”,“max\_usage”:0,“total\_usage”:0},{“hour”:“21”,“max\_usage”:0,“total\_usage”:0},{“hour”:“22”,“max\_usage”:0,“total\_usage”:0},{“hour”:“23”,“max\_usage”:0,“total\_usage”:0}]},{“date\_time”:“2021-01-31”,“crc\_ports\_hour\_usage”:[{“hour”:“00”,“max\_usage”:0,“total\_usage”:0},{“hour”:“01”,“max\_usage”:0,“total\_usage”:0},{“hour”:“02”,“max\_usage”:0,“total\_usage”:0},{“hour”:“03”,“max\_usage”:0,“total\_usage”:0},{“hour”:“04”,“max\_usage”:0,“total\_usage”:0},{“hour”:“05”,“max\_usage”:0,“total\_usage”:0},{“hour”:“06”,“max\_usage”:0,“total\_usage”:0},{“hour”:“07”,“max\_usage”:0,“total\_usage”:0},{“hour”:“08”,“max\_usage”:0,“total\_usage”:0},{“hour”:“09”,“max\_usage”:0,“total\_usage”:0},{“hour”:“10”,“max\_usage”:0,“total\_usage”:0},{“hour”:“11”,“max\_usage”:0,“total\_usage”:0},{“hour”:“12”,“max\_usage”:0,“total\_usage”:0},{“hour”:“13”,“max\_usage”:0,“total\_usage”:0},{“hour”:“14”,“max\_usage”:0,“total\_usage”:0},{“hour”:“15”,“max\_usage”:0,“total\_usage”:0},{“hour”:“16”,“max\_usage”:0,“total\_usage”:0},{“hour”:“17”,“max\_usage”:0,“total\_usage”:0},{“hour”:“18”,“max\_usage”:0,“total\_usage”:0},{“hour”:“19”,“max\_usage”:0,“total\_usage”:0},{“hour”:“20”,“max\_usage”:0,“total\_usage”:0},{“hour”:“21”,“max\_usage”:0,“total\_usage”:0},{“hour”:“22”,“max\_usage”:0,“total\_usage”:0},{“hour”:“23”,“max\_usage”:0,“total\_usage”:0}]},{“date\_time”:“2021-02-01”,“crc\_ports\_hour\_usage”:[{“hour”:“00”,“max\_usage”:0,“total\_usage”:0},{“hour”:“01”,“max\_usage”:0,“total\_usage”:0},{“hour”:“02”,“max\_usage”:0,“total\_usage”:0},{“hour”:“03”,“max\_usage”:0,“total\_usage”:0},{“hour”:“04”,“max\_usage”:0,“total\_usage”:0},{“hour”:“05”,“max\_usage”:0,“total\_usage”:0},{“hour”:“06”,“max\_usage”:0,“total\_usage”:0},{“hour”:“07”,“max\_usage”:0,“total\_usage”:0},{“hour”:“08”,“max\_usage”:0,“total\_usage”:0},{“hour”:“09”,“max\_usage”:0,“total\_usage”:0},{“hour”:“10”,“max\_usage”:0,“total\_usage”:0},{“hour”:“11”,“max\_usage”:0,“total\_usage”:0},{“hour”:“12”,“max\_usage”:0,“total\_usage”:0},{“hour”:“13”,“max\_usage”:0,“total\_usage”:0},{“hour”:“14”,“max\_usage”:0,“total\_usage”:0},{“hour”:“15”,“max\_usage”:0,“total\_usage”:0},{“hour”:“16”,“max\_usage”:0,“total\_usage”:0},{“hour”:“17”,“max\_usage”:0,“total\_usage”:0},{“hour”:“18”,“max\_usage”:0,“total\_usage”:0},{“hour”:“19”,“max\_usage”:0,“total\_usage”:0},{“hour”:“20”,“max\_usage”:0,“total\_usage”:0},{“hour”:“21”,“max\_usage”:0,“total\_usage”:0},{“hour”:“22”,“max\_usage”:0,“total\_usage”:0},{“hour”:“23”,“max\_usage”:0,“total\_usage”:0}]},{“date\_time”:“2021-02-02”,“crc\_ports\_hour\_usage”:[{“hour”:“00”,“max\_usage”:0,“total\_usage”:0},{“hour”:“01”,“max\_usage”:0,“total\_usage”:0},{“hour”:“02”,“max\_usage”:0,“total\_usage”:0},{“hour”:“03”,“max\_usage”:0,“total\_usage”:0},{“hour”:“04”,“max\_usage”:0,“total\_usage”:0},{“hour”:“05”,“max\_usage”:0,“total\_usage”:0},{“hour”:“06”,“max\_usage”:0,“total\_usage”:0},{“hour”:“07”,“max\_usage”:0,“total\_usage”:0},{“hour”:“08”,“max\_usage”:0,“total\_usage”:0},{“hour”:“09”,“max\_usage”:0,“total\_usage”:0},{“hour”:“10”,“max\_usage”:0,“total\_usage”:0},{“hour”:“11”,“max\_usage”:1,“total\_usage”:1},{“hour”:“12”,“max\_usage”:0,“total\_usage”:0},{“hour”:“13”,“max\_usage”:0,“total\_usage”:0},{“hour”:“14”,“max\_usage”:0,“total\_usage”:0},{“hour”:“15”,“max\_usage”:0,“total\_usage”:0},{“hour”:“16”,“max\_usage”:0,“total\_usage”:0},{“hour”:“17”,“max\_usage”:0,“total\_usage”:0},{“hour”:“18”,“max\_usage”:0,“total\_usage”:0},{“hour”:“19”,“max\_usage”:0,“total\_usage”:0},{“hour”:“20”,“max\_usage”:0,“total\_usage”:0},{“hour”:“21”,“max\_usage”:0,“total\_usage”:0},{“hour”:“22”,“max\_usage”:0,“total\_usage”:0},{“hour”:“23”,“max\_usage”:0,“total\_usage”:0}]}]}

This data matches the CRC tab in the dashboard, BUT I am not finding or understanding how the card in the screenshot below gets its values from this data

Here is the data in the dashboard cards for the same time frame: (I removed the data from the other cards for this post)

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/9/c/9cce6eaad8d20aaf42f80c03ae3bc00468aa4ad5.png)

How is the value 1 CRC Ports Usage and 1 in Total in the card calculated, or is there another api call that I am missing?

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<div class="post-metadata">

**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [February 5, 2021, 9:38pm UTC](https://devforum.zoom.us/t/dashboard-total-crc-port-usage/42525/4 "2021-02-05T21:38:20Z")

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Hey @jgutenplan,

Thank you for providing additional information. I’ve consulted an internal resource in order to gain more insight. I’ll update you here when I have more information. (ZOOM-246017)

Thanks,  
Max

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<div class="post-metadata">

**Author:** ![jgutenplan](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jgutenplan/32/22122_2.png) [@jgutenplan](https://devforum.zoom.us/u/jgutenplan)\
**Post date:** [February 26, 2021, 11:36pm UTC](https://devforum.zoom.us/t/dashboard-total-crc-port-usage/42525/5 "2021-02-26T23:36:58Z")

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Any updates on this?

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [March 1, 2021, 7:46pm UTC](https://devforum.zoom.us/t/dashboard-total-crc-port-usage/42525/6 "2021-03-01T19:46:55Z")

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Hey @jgutenplan ,

We do not have any updates to share with you yet, but we are in the process of investigating this.

We will have an update for you shortly. 🙂

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [April 1, 2021, 5:47am UTC](https://devforum.zoom.us/t/dashboard-total-crc-port-usage/42525/7 "2021-04-01T05:47:21Z")

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Closed on April 1, 2021, 5:47am UTC

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