# Deep linking error **URL:** \ **Category:** API and Webhooks\ **Created:** [February 6, 2020, 6:02pm UTC](https://devforum.zoom.us/t/deep-linking-error/7921 "2020-02-06T18:02:31Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![grimsqueaker13](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/grimsqueaker13/32/3161_2.png) [@grimsqueaker13](https://devforum.zoom.us/u/grimsqueaker13)\ **Post date:** [February 6, 2020, 6:02pm UTC](https://devforum.zoom.us/t/deep-linking-error/7921/1 "2020-02-06T18:02:31Z")
**Description** When I attempt to use the Local Test option to install the dev version of my chatbot app, the authorization succeeds but when the Zoom client opens I get an error message saying “Failed to open chat”. The chat bot is not present in the client. I can then uninstall the app from the Local Test page again. **Error** Failed to open chat Something went wrong, please try again. **Which App Type (OAuth / Chatbot / JWT / Webhook)?** The app is a chatbot. **Which Endpoint/s?** I am attempting to use the deep linking endpoint. [https://zoom.us/launch/chat?jid=robot\_](https://zoom.us/launch/chat?jid=robot_)\ **How To Reproduce (If applicable)** Steps to reproduce the behavior: 1. GET [https://zoom.us/launch/chat?jid=robot\_](https://zoom.us/launch/chat?jid=robot_)\ 2. Zoom client opens and displays error ![deep_link_fail](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/d/d9535c2bf3907dcf2de16b8d85d6ea00cb242cdc.png) Thanks ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [February 6, 2020, 7:32pm UTC](https://devforum.zoom.us/t/deep-linking-error/7921/2 "2020-02-06T19:32:37Z")
Hey @grimsqueaker13, thanks for posting and using Zoom! I have seen this error before. Is your redirect URL on the credentials page the Deep Link? I am guessing that since the App Install is Async it is trying to link to the Chatbot before the Chatbot finishes installing on the Zoom Client. Thanks, Tommy ---
**Author:** ![grimsqueaker13](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/grimsqueaker13/32/3161_2.png) [@grimsqueaker13](https://devforum.zoom.us/u/grimsqueaker13)\ **Post date:** [February 6, 2020, 7:37pm UTC](https://devforum.zoom.us/t/deep-linking-error/7921/3 "2020-02-06T19:37:18Z")
Hi, thanks for responding. I don’t have the deep link URL directly in the App Credentials section. The URL I have there points to my Flask application which in turn redirects to the deep link URL. I have confirmed that the URL matches what I expect wrt containing the correct JID value. Does that perhaps indicate some other issue? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [February 6, 2020, 7:45pm UTC](https://devforum.zoom.us/t/deep-linking-error/7921/4 "2020-02-06T19:45:34Z")
Hey @grimsqueaker13, thanks for the details. Does this also happen with the production install of your Chatbot? Also what version of the Zoom App do you have installed? Check and see if it is updated to the latest version. Thanks, Tommy ---
**Author:** ![grimsqueaker13](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/grimsqueaker13/32/3161_2.png) [@grimsqueaker13](https://devforum.zoom.us/u/grimsqueaker13)\ **Post date:** [February 6, 2020, 7:48pm UTC](https://devforum.zoom.us/t/deep-linking-error/7921/5 "2020-02-06T19:48:15Z")
I don’t have a production install yet as I am just testing. The version I have is 4.6.4 (17409.0120). I downloaded and installed it today so it should be the latest version. Would it help to have logs from Zoom? Apparently I would need to install a support package in order to create the logs? Thanks ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [February 6, 2020, 7:51pm UTC](https://devforum.zoom.us/t/deep-linking-error/7921/6 "2020-02-06T19:51:41Z")
Hey @grimsqueaker13, Thanks, are you on Windows? -Tommy ---
**Author:** ![grimsqueaker13](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/grimsqueaker13/32/3161_2.png) [@grimsqueaker13](https://devforum.zoom.us/u/grimsqueaker13)\ **Post date:** [February 6, 2020, 7:52pm UTC](https://devforum.zoom.us/t/deep-linking-error/7921/7 "2020-02-06T19:52:40Z")
Yes, I am using a Windows 7 VM. I tried the install on Ubuntu, but I got an error saying that the deep linking feature is not supported on Linux. Thanks ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [February 6, 2020, 7:57pm UTC](https://devforum.zoom.us/t/deep-linking-error/7921/8 "2020-02-06T19:57:13Z")
Hey @grimsqueaker13, I have also seen this on Mac. Let me get back to you. (ZOOM-136785) Thanks, Tommy ---
**Author:** ![grimsqueaker13](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/grimsqueaker13/32/3161_2.png) [@grimsqueaker13](https://devforum.zoom.us/u/grimsqueaker13)\ **Post date:** [February 6, 2020, 7:57pm UTC](https://devforum.zoom.us/t/deep-linking-error/7921/9 "2020-02-06T19:57:59Z")
Thanks for looking into it. Let me know if I can provide more information. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [February 6, 2020, 7:59pm UTC](https://devforum.zoom.us/t/deep-linking-error/7921/10 "2020-02-06T19:59:21Z")
Happy to help! I will keep you updated! Thanks, Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [February 6, 2020, 8:49pm UTC](https://devforum.zoom.us/t/deep-linking-error/7921/11 "2020-02-06T20:49:17Z")
Hey @grimsqueaker13, We are working to fix this issue in one of our upcoming releases. Thanks, Tommy ---
**Author:** ![grimsqueaker13](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/grimsqueaker13/32/3161_2.png) [@grimsqueaker13](https://devforum.zoom.us/u/grimsqueaker13)\ **Post date:** [February 6, 2020, 8:49pm UTC](https://devforum.zoom.us/t/deep-linking-error/7921/12 "2020-02-06T20:49:57Z")
Is there any way I can work around this and still create a Zoom chatbot? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [February 6, 2020, 8:52pm UTC](https://devforum.zoom.us/t/deep-linking-error/7921/13 "2020-02-06T20:52:04Z")
Hey @grimsqueaker13, Yes! Just don’t use the Deep Link. I suggest adding a message on your redirect page that says something like “Open Zoom Chat to use the Chatbot”. Thanks, Tommy ---
**Author:** ![grimsqueaker13](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/grimsqueaker13/32/3161_2.png) [@grimsqueaker13](https://devforum.zoom.us/u/grimsqueaker13)\ **Post date:** [February 6, 2020, 8:53pm UTC](https://devforum.zoom.us/t/deep-linking-error/7921/14 "2020-02-06T20:53:05Z")
I will give that a try, but I would have thought that the chatbot would have been installed despite the error? I don’t see it in my client after authorization. ---
**Author:** ![grimsqueaker13](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/grimsqueaker13/32/3161_2.png) [@grimsqueaker13](https://devforum.zoom.us/u/grimsqueaker13)\ **Post date:** [February 6, 2020, 8:57pm UTC](https://devforum.zoom.us/t/deep-linking-error/7921/15 "2020-02-06T20:57:39Z")
I tried this out, but I don’t see the chatbot. Should it appear under “Apps”? ---
**Author:** ![grimsqueaker13](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/grimsqueaker13/32/3161_2.png) [@grimsqueaker13](https://devforum.zoom.us/u/grimsqueaker13)\ **Post date:** [February 6, 2020, 9:33pm UTC](https://devforum.zoom.us/t/deep-linking-error/7921/16 "2020-02-06T21:33:49Z")
@tommy to be clear I don’t get any error now, I just don’t see the app in my client. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [February 6, 2020, 9:48pm UTC](https://devforum.zoom.us/t/deep-linking-error/7921/17 "2020-02-06T21:48:36Z")
Hey @grimsqueaker13, Yes the Chatbot should be installed in your Zoom Client. Make sure you are logged into the Zoom Client with the same user as your user installing the app. Thanks, Tommy ---
**Author:** ![grimsqueaker13](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/grimsqueaker13/32/3161_2.png) [@grimsqueaker13](https://devforum.zoom.us/u/grimsqueaker13)\ **Post date:** [February 6, 2020, 9:50pm UTC](https://devforum.zoom.us/t/deep-linking-error/7921/18 "2020-02-06T21:50:30Z")
I am definitely logged in with the same user, not sure what else I can check? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [February 6, 2020, 10:31pm UTC](https://devforum.zoom.us/t/deep-linking-error/7921/19 "2020-02-06T22:31:46Z")
Hey @grimsqueaker13, I noticed you have a Free Account, and Chat comes with a Pro or Above account. This may be the issue. Can you request a free trial from [isv@zoom.us](mailto:isv@zoom.us) mentioning you are developing a Chatbot. Once you are upgraded I believe this will work. Thanks, Tommy ---
**Author:** ![grimsqueaker13](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/grimsqueaker13/32/3161_2.png) [@grimsqueaker13](https://devforum.zoom.us/u/grimsqueaker13)\ **Post date:** [February 6, 2020, 10:33pm UTC](https://devforum.zoom.us/t/deep-linking-error/7921/20 "2020-02-06T22:33:19Z")
I’ll give that a try, thanks. It might be a good idea for this to be mentioned somewhere in the tutorials and documentation if it turns out to be the cause. [Next page](https://devforum.zoom.us/t/deep-linking-error/7921.md?page=2)