# Deleting a cloud recording using jwt - No Permission **URL:** \ **Category:** API and Webhooks\ **Created:** [April 21, 2020, 2:48pm UTC](https://devforum.zoom.us/t/deleting-a-cloud-recording-using-jwt-no-permission/14248 "2020-04-21T14:48:01Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![homer](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/homer/32/6442_2.png) [@homer](https://devforum.zoom.us/u/homer)\ **Post date:** [April 21, 2020, 2:48pm UTC](https://devforum.zoom.us/t/deleting-a-cloud-recording-using-jwt-no-permission/14248/1 "2020-04-21T14:48:01Z")
**Description** Hey, Has anyone ever had trouble deleting a cloud recording? I am getting the error message of not having permission but my user is admin and the app is account level. {“code”:200,“message”:“No permission.”} I can however complete the request when I call the api to delete a cloud recording that my user did. I just cannot delete another users which I need to. **Which App Type (OAuth / Chatbot / JWT / Webhook)?** JWT App **Which Endpoint/s?** /meetings/{meetingId}/recordings ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 22, 2020, 4:56pm UTC](https://devforum.zoom.us/t/deleting-a-cloud-recording-using-jwt-no-permission/14248/2 "2020-04-22T16:56:48Z")
Hey @homer, Is said user a [user on your Zoom account](https://zoom.us/account/user#/)? Thanks, Tommy ---
**Author:** ![homer](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/homer/32/6442_2.png) [@homer](https://devforum.zoom.us/u/homer)\ **Post date:** [April 22, 2020, 5:14pm UTC](https://devforum.zoom.us/t/deleting-a-cloud-recording-using-jwt-no-permission/14248/3 "2020-04-22T17:14:23Z")
Hey Tommy, Excuse the name Homer, its the user the owner set up for me haha. Yes the user is a admin of the account. See attached image. I have been able to do any other api call fine, just the deletion of other users cloud recordings I cannot do. Any ideas on how I can rectify this? ![HomerUser](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/f/f7b8a019202e38f144474d0ab38be29b1d831fd1.png) ---
**Author:** ![homer](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/homer/32/6442_2.png) [@homer](https://devforum.zoom.us/u/homer)\ **Post date:** [April 22, 2020, 5:26pm UTC](https://devforum.zoom.us/t/deleting-a-cloud-recording-using-jwt-no-permission/14248/4 "2020-04-22T17:26:25Z")
If its worth anything, I can delete any cloud recording directly through the UI as the user Homer. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 23, 2020, 5:37pm UTC](https://devforum.zoom.us/t/deleting-a-cloud-recording-using-jwt-no-permission/14248/5 "2020-04-23T17:37:21Z")
Hey @homer, Thanks for the additional details, this is a known issue and we are working to fix it in the future. (ZOOM-149791) Can you send me your full request url with the meetingId? Thanks, Tommy ---
**Author:** ![homer](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/homer/32/6442_2.png) [@homer](https://devforum.zoom.us/u/homer)\ **Post date:** [April 23, 2020, 6:23pm UTC](https://devforum.zoom.us/t/deleting-a-cloud-recording-using-jwt-no-permission/14248/6 "2020-04-23T18:23:47Z")
Ah, thanks for looking into it for me. Here is the full request URL: [https://api.zoom.us/v2/meetings/meetingID/recordings](https://api.zoom.us/v2/meetings/meetingID/recordings) ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 27, 2020, 3:48pm UTC](https://devforum.zoom.us/t/deleting-a-cloud-recording-using-jwt-no-permission/14248/7 "2020-04-27T15:48:41Z")
Thanks @homer, We will get back to you with an update! -Tommy ---
**Author:** ![fei.xie](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/fei.xie/32/2525_2.png) [@fei.xie](https://devforum.zoom.us/u/fei.xie)\ **Post date:** [May 19, 2020, 2:21am UTC](https://devforum.zoom.us/t/deleting-a-cloud-recording-using-jwt-no-permission/14248/8 "2020-05-19T02:21:48Z")
Is there any update on this issue? We got the same issue here: we can delete any recording files of any user on our account, except the account owner’s file. What is the schedule to fix this issue? Thanks ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [May 20, 2020, 4:25pm UTC](https://devforum.zoom.us/t/deleting-a-cloud-recording-using-jwt-no-permission/14248/9 "2020-05-20T16:25:57Z")
Hey @fei.xie. Make sure you have the “The host can delete cloud recordings” setting enabled [User Level Setting](https://zoom.us/profile/setting?tab=recording) ![Screen Shot 2020-05-20 at 10.23.52 AM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/6/6290cfb6448eeb2c06396d67400f7674e3736e24.png) [Account Level Setting](https://zoom.us/account/setting?tab=recording) ![Screen Shot 2020-05-20 at 10.24.29 AM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/3/36df4e8e77a774900b02f53135ea8f0c93a8ca3b.png) Thanks, Tommy ---
**Author:** ![fei.xie](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/fei.xie/32/2525_2.png) [@fei.xie](https://devforum.zoom.us/u/fei.xie)\ **Post date:** [May 21, 2020, 3:29am UTC](https://devforum.zoom.us/t/deleting-a-cloud-recording-using-jwt-no-permission/14248/10 "2020-05-21T03:29:21Z")
Tommy, Thanks. For security reason, we don’t want enable that setting. But we will switch the owner and try it again. ---
**Author:** ![fei.xie](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/fei.xie/32/2525_2.png) [@fei.xie](https://devforum.zoom.us/u/fei.xie)\ **Post date:** [May 21, 2020, 10:43pm UTC](https://devforum.zoom.us/t/deleting-a-cloud-recording-using-jwt-no-permission/14248/11 "2020-05-21T22:43:44Z")
Just an update: We were able to delete those recordings once we switched the owner to another account. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [May 27, 2020, 7:59pm UTC](https://devforum.zoom.us/t/deleting-a-cloud-recording-using-jwt-no-permission/14248/12 "2020-05-27T19:59:15Z")
Hey @fei.xie, Happy to hear you got it working. Let me know if there is anything else I can help you with. Thanks, Tommy ---
**Author:** ![homer](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/homer/32/6442_2.png) [@homer](https://devforum.zoom.us/u/homer)\ **Post date:** [July 28, 2020, 3:14pm UTC](https://devforum.zoom.us/t/deleting-a-cloud-recording-using-jwt-no-permission/14248/13 "2020-07-28T15:14:15Z")
Hey Tommy, I still have not get this to ever work. It is still giving me an error with no permission. I am trying to delete this cloud recording using the following values. The id of the meeting: \*\*\*\*\*\*\*\*\*\*\* The url request: {{baseUrl}}/meetings/94314516783/recordings?action=trash Is there something that is incorrectly done here? ![image.png](https://mail.google.com/mail/u/0?ui=2&ik=f187529875&attid=0.2&permmsgid=msg-a:r-7113387028680223128&th=17395fa48a1a0cad&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ8XppKV7SOqQ0XUZHLWOq_iXQ5juHcYUKiEwoTMn6kBp7M-nixd8T9YRyR_G2TS1yjmQUI4RLueJHN6VdC7v92M4ePsn31IszV5Q6zFXuzu9mi3NCvJKaOOu50&disp=emb&realattid=ii_kd62u7vk1) ![image.png](https://mail.google.com/mail/u/0?ui=2&ik=f187529875&attid=0.1&permmsgid=msg-a:r-7113387028680223128&th=17395fa48a1a0cad&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ_sY4k7zuYTVHZ7k3IYkBnQNk3eP0L1co_6AgpUR9zKNgXqEnvicrOEI4EqF4rsoM7XnvIUk9MWcE8VLtT1OW3fzkML0JlPXiEf6Vi3NX6-ITkMMaoZzHQ1nT8&disp=emb&realattid=ii_kd62sl0b0) ![](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/2/2daeaa8b5f19f0bc209d976c02bd6acb51b00b0a.gif) \*This post has been edited to remove any meeting / webinar IDs ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [July 30, 2020, 6:44pm UTC](https://devforum.zoom.us/t/deleting-a-cloud-recording-using-jwt-no-permission/14248/14 "2020-07-30T18:44:20Z")
Hey @homer, It should be fixed now. I see you attached images, but they are not visible. Thanks, Tommy ---
**Author:** ![homer](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/homer/32/6442_2.png) [@homer](https://devforum.zoom.us/u/homer)\ **Post date:** [August 3, 2020, 8:11pm UTC](https://devforum.zoom.us/t/deleting-a-cloud-recording-using-jwt-no-permission/14248/15 "2020-08-03T20:11:59Z")
Hey Tommy, It is not. In my image you can see the no permission. ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/0/01765020a1ddc7d7c4116bc69d6d777f6f10a11e.png) ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/8/8c91c740ed3abb82834d4d2131fa76ceb4c72e09.png) Are you able to see the image now? Or is there a way I can send you them? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 4, 2020, 8:22pm UTC](https://devforum.zoom.us/t/deleting-a-cloud-recording-using-jwt-no-permission/14248/16 "2020-08-04T20:22:34Z")
Hey @homer, Thanks I can see the images now. This most likely means that user has uninstalled your app so you don’t have access to delete their recordings. Can you check to see if that user has your app installed? Thanks, Tommy ---
**Author:** ![homer](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/homer/32/6442_2.png) [@homer](https://devforum.zoom.us/u/homer)\ **Post date:** [August 10, 2020, 1:47pm UTC](https://devforum.zoom.us/t/deleting-a-cloud-recording-using-jwt-no-permission/14248/17 "2020-08-10T13:47:42Z")
Hey Tommy, What do you mean uninstalled the app? The zoom app is used across my company, and this user has admin privileges? I have been trying to get this resolved for over a month now. Any chance I could get further assistance? Thanks, Shane ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 10, 2020, 9:29pm UTC](https://devforum.zoom.us/t/deleting-a-cloud-recording-using-jwt-no-permission/14248/18 "2020-08-10T21:29:03Z")
Hey @homer, Thanks for the info. Have you allowed the setting for host to delete the recording? > [@Deleting a cloud recording using jwt - No Permission](https://devforum.zoom.us/t/deleting-a-cloud-recording-using-jwt-no-permission/14248/9): > > Hey @fei.xie. Make sure you have the “The host can delete cloud recordings” setting enabled [User Level Setting](https://zoom.us/profile/setting?tab=recording)[Account Level Setting](https://zoom.us/account/setting?tab=recording) Thanks, Tommy This issue should be fixed now. Please check the setting mentioned above. If it doesn’t work please let me know and I will have our engineering team investigate further. Thanks, Tommy ---
**Author:** ![homer](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/homer/32/6442_2.png) [@homer](https://devforum.zoom.us/u/homer)\ **Post date:** [August 11, 2020, 8:59pm UTC](https://devforum.zoom.us/t/deleting-a-cloud-recording-using-jwt-no-permission/14248/19 "2020-08-11T20:59:26Z")
Hey Tommy, We do not want to allow hosts to delete their meetings. Only Admins. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 12, 2020, 6:57am UTC](https://devforum.zoom.us/t/deleting-a-cloud-recording-using-jwt-no-permission/14248/20 "2020-08-12T06:57:23Z")
Hey @homer Our engineering team is looking into this issue. I will get back to you with an update as soon as possible. Thanks, Tommy [Next page](https://devforum.zoom.us/t/deleting-a-cloud-recording-using-jwt-no-permission/14248.md?page=2)