# Dev User & App setup for Contact Center API use

**URL:** <https://devforum.zoom.us/t/dev-user-app-setup-for-contact-center-api-use/120560>\
**Category:** API and Webhooks\
**Tags:** api, contact\_center\
**Created:** [November 7, 2024, 9:08pm UTC](https://devforum.zoom.us/t/dev-user-app-setup-for-contact-center-api-use/120560 "2024-11-07T21:08:25Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![ag.elevateai](https://avatars.discourse-cdn.com/v4/letter/a/ea666f/32.png) [@ag.elevateai](https://devforum.zoom.us/u/ag.elevateai)\
**Post date:** [November 7, 2024, 9:08pm UTC](https://devforum.zoom.us/t/dev-user-app-setup-for-contact-center-api-use/120560/1 "2024-11-07T21:08:26Z")

</div>

**API Endpoint(s) and/or Zoom API Event(s)**  
I need to Add Scope for new Server-To-Server OAuth Application:  
**Scopes:** contact\_center\_recording:read:admin  
**Granular Scopes:** contact\_center:read:list\_recordings:admin

**Description**  
_I need to write a utility that can get the download\_url for a recording based on the EngagementId ( GET /contact\_center/engagements/{engagementId}/recordings) and then download the media file using the download\_url._

I have created a new account (free) and have logged into the App Marketplace to register the new application. When doing so, I do not have any contact\_center scopes available.

How do I get access to the Contact Center scope and API?

---

<div class="post-metadata">

**Author:** ![Aylin](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/aylin/32/61702_2.png) [@Aylin](https://devforum.zoom.us/u/Aylin)\
**Post date:** [November 14, 2024, 2:09pm UTC](https://devforum.zoom.us/t/dev-user-app-setup-for-contact-center-api-use/120560/2 "2024-11-14T14:09:43Z")

</div>

To access the Contact Center scope and API, you’ll need a Zoom account that includes Contact Center features. The free Zoom account doesn’t provide access to these scopes. Consider upgrading to a plan that includes Contact Center, or reach out to Zoom support to confirm your eligibility for these scopes. Once you have access, the contact\_center scopes should appear when setting up your app in the App Marketplace.

---

<div class="post-metadata">

**Author:** ![ag.elevateai](https://avatars.discourse-cdn.com/v4/letter/a/ea666f/32.png) [@ag.elevateai](https://devforum.zoom.us/u/ag.elevateai)\
**Post date:** [November 19, 2024, 3:52pm UTC](https://devforum.zoom.us/t/dev-user-app-setup-for-contact-center-api-use/120560/3 "2024-11-19T15:52:37Z")

</div>

Thank you for the reply. Unfortunately I cannot reach out to support, as you do not get that ability with a free account either. Looks like I will have to upgrade to proceed.

Cheers

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [November 23, 2025, 7:29am UTC](https://devforum.zoom.us/t/dev-user-app-setup-for-contact-center-api-use/120560/4 "2025-11-23T07:29:02Z")

</div>

This topic was automatically closed 368 days after the last reply. New replies are no longer allowed.