# Developer impacting changes during COVID-19 **URL:** \ **Category:** API and Webhooks\ **Created:** [March 18, 2020, 7:24pm UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930 "2020-03-18T19:24:30Z")\ **Posts on this page:** 20\ **Page:** 3
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 9, 2020, 9:57pm UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/43 "2020-04-09T21:57:24Z")
Hey @philip.steel, JWT Tokens should be working now. Can you provide more details of your issue in a new topic? Thanks, Tommy ---
**Author:** ![MilesLearning](https://avatars.discourse-cdn.com/v4/letter/m/b2d939/32.png) [@MilesLearning](https://devforum.zoom.us/u/MilesLearning)\ **Post date:** [April 10, 2020, 7:59am UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/44 "2020-04-10T07:59:16Z")
Hi, Any updates on the JWT API problems? Still unable to use my Zoom education account to integrate with a Zoom plugin for WordPress. I continue to receive the “Invalid access token”. I’ve deactivated and reactivated the Zoom API app, also deactivated all the WordPress plugins and flushed the cache. The problem seems to show the same symptoms as 2 days ago but according to your status bar the issue has been fixed? ---
**Author:** ![fillmoedeuce](https://avatars.discourse-cdn.com/v4/letter/f/35a633/32.png) [@fillmoedeuce](https://devforum.zoom.us/u/fillmoedeuce)\ **Post date:** [April 10, 2020, 8:04am UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/45 "2020-04-10T08:04:34Z")
Hello, I am having the exact same problem as MilesLearning for about the same amount of time. Is there something that we’re doing wrong? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 11, 2020, 1:27am UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/46 "2020-04-11T01:27:06Z")
Hey @MilesLearning, @fillmoedeuce, Can you please share your account # with [developersupport@zoom.us](mailto:developersupport@zoom.us) so I can do a hard reset? Thanks, Tommy ---
**Author:** ![MilesLearning](https://avatars.discourse-cdn.com/v4/letter/m/b2d939/32.png) [@MilesLearning](https://devforum.zoom.us/u/MilesLearning)\ **Post date:** [April 11, 2020, 10:21am UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/47 "2020-04-11T10:21:35Z")
Thank you for the assistance ---
**Author:** ![tamurohit](https://avatars.discourse-cdn.com/v4/letter/t/f04885/32.png) [@tamurohit](https://devforum.zoom.us/u/tamurohit)\ **Post date:** [April 11, 2020, 2:01pm UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/48 "2020-04-11T14:01:02Z")
Hi Tommy, I’ve been having the same issues with JWT Tokens and deactivating did not help could you also hard reset my account? Thanks, Rohit ---
**Author:** ![australianewtalents](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/australianewtalents/32/5824_2.png) [@australianewtalents](https://devforum.zoom.us/u/australianewtalents)\ **Post date:** [April 11, 2020, 2:24pm UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/49 "2020-04-11T14:24:17Z")
Hello Tommy, Can you please do a hard reset to my account too? I deactivated and activated many times but still doesn’t work. Thank you Yan ---
**Author:** ![australianewtalents](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/australianewtalents/32/5824_2.png) [@australianewtalents](https://devforum.zoom.us/u/australianewtalents)\ **Post date:** [April 11, 2020, 2:32pm UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/50 "2020-04-11T14:32:41Z")
Hello Tommy, Can you please do a hard reset to my account too? I deactivated and activated many times but still doesn’t work. Thank you Yan ---
**Author:** ![fillmoedeuce](https://avatars.discourse-cdn.com/v4/letter/f/35a633/32.png) [@fillmoedeuce](https://devforum.zoom.us/u/fillmoedeuce)\ **Post date:** [April 11, 2020, 5:16pm UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/51 "2020-04-11T17:16:38Z")
Hello Tommy, My account number is. Thanks for the help! Please net me know when you reset it so I can give it a go. ---
**Author:** ![osabuena](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/osabuena/32/5843_2.png) [@osabuena](https://devforum.zoom.us/u/osabuena)\ **Post date:** [April 11, 2020, 7:35pm UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/52 "2020-04-11T19:35:47Z")
No me funciona, a mi me aparece invalid token. ![Captura de pantalla 2020-04-11 a la(s) 1.26.45 p.m.](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/2/2ac44a15f4142442a5bc1d91b7a173dbc77eb6c9.png) Que puede ser, ya active y desactive la app, pero sigue sin funcionar. ---
**Author:** ![MilesLearning](https://avatars.discourse-cdn.com/v4/letter/m/b2d939/32.png) [@MilesLearning](https://devforum.zoom.us/u/MilesLearning)\ **Post date:** [April 12, 2020, 7:09am UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/53 "2020-04-12T07:09:05Z")
The problem still persist even after the hard reset? I’ve tried deactivating the JWT API and regenerating a new key and also waiting 2 minutes in between but I still have the issue “invalid token access” when trying to connect the app on my WordPress website. ---
**Author:** ![Annglish](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/annglish/32/5885_2.png) [@Annglish](https://devforum.zoom.us/u/Annglish)\ **Post date:** [April 12, 2020, 3:04pm UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/54 "2020-04-12T15:04:36Z")
Hi Tommy, Could you please do a hard reset to my account as well? Thanks ---
**Author:** ![fillmoedeuce](https://avatars.discourse-cdn.com/v4/letter/f/35a633/32.png) [@fillmoedeuce](https://devforum.zoom.us/u/fillmoedeuce)\ **Post date:** [April 12, 2020, 3:47pm UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/55 "2020-04-12T15:47:30Z")
MilesLearning, Are you sure the have done the hard reset already? ---
**Author:** ![fillmoedeuce](https://avatars.discourse-cdn.com/v4/letter/f/35a633/32.png) [@fillmoedeuce](https://devforum.zoom.us/u/fillmoedeuce)\ **Post date:** [April 12, 2020, 3:57pm UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/56 "2020-04-12T15:57:22Z")
Hello Tommy, My account number is. Thank you for your help. Thanks, Denly ---
**Author:** ![MilesLearning](https://avatars.discourse-cdn.com/v4/letter/m/b2d939/32.png) [@MilesLearning](https://devforum.zoom.us/u/MilesLearning)\ **Post date:** [April 13, 2020, 2:07pm UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/57 "2020-04-13T14:07:55Z")
Can you please confirm if the hard reset has been completed? ---
**Author:** ![nelzein](https://avatars.discourse-cdn.com/v4/letter/n/e19b73/32.png) [@nelzein](https://devforum.zoom.us/u/nelzein)\ **Post date:** [April 13, 2020, 2:44pm UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/58 "2020-04-13T14:44:38Z")
I am also having the same issue “session timeout”, can you please perform a hard reset for my account: Account Number: ---
**Author:** ![nelzein](https://avatars.discourse-cdn.com/v4/letter/n/e19b73/32.png) [@nelzein](https://devforum.zoom.us/u/nelzein)\ **Post date:** [April 13, 2020, 2:47pm UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/59 "2020-04-13T14:47:37Z")
Was this issue fixed? ---
**Author:** ![Pigrecoemme2](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/pigrecoemme2/32/5145_2.png) [@Pigrecoemme2](https://devforum.zoom.us/u/Pigrecoemme2)\ **Post date:** [April 14, 2020, 12:08am UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/60 "2020-04-14T00:08:53Z")
Still does not work, ---
**Author:** ![yasitha](https://avatars.discourse-cdn.com/v4/letter/y/a88e57/32.png) [@yasitha](https://devforum.zoom.us/u/yasitha)\ **Post date:** [April 14, 2020, 10:16am UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/61 "2020-04-14T10:16:37Z")
is there any issue with [https://marketplace.zoom.us/docs/api-reference/zoom-api/meetings/meeting](https://marketplace.zoom.us/docs/api-reference/zoom-api/meetings/meeting) api? ---
**Author:** ![elearningevolve](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elearningevolve/32/75605_2.png) [@elearningevolve](https://devforum.zoom.us/u/elearningevolve)\ **Post date:** [April 14, 2020, 12:00pm UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/62 "2020-04-14T12:00:53Z")
Same issue for us when using the Web SDK, here is the account # Can you reset this as well please @tommy [Previous page](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930.md?page=2) [Next page](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930.md?page=4)