# Developer impacting changes during COVID-19 **URL:** \ **Category:** API and Webhooks\ **Created:** [March 18, 2020, 7:24pm UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930 "2020-03-18T19:24:30Z")\ **Posts on this page:** 20\ **Page:** 4
**Author:** ![Pigrecoemme2](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/pigrecoemme2/32/5145_2.png) [@Pigrecoemme2](https://devforum.zoom.us/u/Pigrecoemme2)\ **Post date:** [April 14, 2020, 10:20pm UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/64 "2020-04-14T22:20:03Z")
Invalid access token for me too, even if i de-activate and regenerate the keys. Could you please hard reset my account, please? **Account:** ---
**Author:** ![australianewtalents](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/australianewtalents/32/5824_2.png) [@australianewtalents](https://devforum.zoom.us/u/australianewtalents)\ **Post date:** [April 15, 2020, 3:10pm UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/65 "2020-04-15T15:10:27Z")
Hello Tommy, The app still doesn’t work. Have you done the hard reset already? Can your team please fix it asap? Otherwise please refund the fee we paid this month, because we paid Zoom but cannot use it. Thank you Yan account: ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 16, 2020, 5:14am UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/66 "2020-04-16T05:14:38Z")
Hey @australianewtalents, @Pigrecoemme2, @elearningevolve, @nelzein, @fillmoedeuce, @Annglish, @MilesLearning, @tamurohit, We are working to fix your JWT apps asap. If you have not shared your account IDs, please do so with [developersupport@zoom.us](mailto:developersupport@zoom.us). Thanks for your patience, Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 16, 2020, 5:15am UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/67 "2020-04-16T05:15:33Z")
Hey @yasitha, There are no issues with the [Get Meeting endpoint](https://marketplace.zoom.us/docs/api-reference/zoom-api/meetings/meeting). If you are having an issue, please start a new thread. Thanks, Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 16, 2020, 5:17am UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/68 "2020-04-16T05:17:25Z")
Hey @osabuena, please share your account # with [developersupport@zoom.us](mailto:developersupport@zoom.us) so I can fix. Thanks, Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 16, 2020, 5:18am UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/69 "2020-04-16T05:18:25Z")
For future requests to reset your JWT App due to the `invalid access token` error, please email your account ID to [developersupport@zoom.us](mailto:developersupport@zoom.us) so we can assist faster. Thanks, Tommy ---
**Author:** ![nelzein](https://avatars.discourse-cdn.com/v4/letter/n/e19b73/32.png) [@nelzein](https://devforum.zoom.us/u/nelzein)\ **Post date:** [April 16, 2020, 10:21am UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/70 "2020-04-16T10:21:40Z")
> [@nelzein](#): > > Account Number: Will we be notified once this is completed? or we just keep trying? ---
**Author:** ![australianewtalents](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/australianewtalents/32/5824_2.png) [@australianewtalents](https://devforum.zoom.us/u/australianewtalents)\ **Post date:** [April 16, 2020, 5:11pm UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/71 "2020-04-16T17:11:44Z")
Does it work now for anybody? I have been trying all the time but still doesn’t work… ---
**Author:** ![elearningevolve](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elearningevolve/32/75605_2.png) [@elearningevolve](https://devforum.zoom.us/u/elearningevolve)\ **Post date:** [April 16, 2020, 5:44pm UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/72 "2020-04-16T17:44:37Z")
@tommy You mentioned earlier that activate/deactivate will fix the problem. Then you asked for account # to hard reset which will fix the problem, now you mentioned that we are working on the fix and that we should contact on email for faster response. This is becoming so confusing for all Zoom users. It would have been much better to have the correct information at the first place to avoid expecting that its working and consequently the frustration that it doesn’t! ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 17, 2020, 7:38pm UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/73 "2020-04-17T19:38:54Z")
Hey @elearningevolve, @australianewtalents, Apologies for all the confusion. We are proactively refreshing the cache on a case by case basis, and both of you are in the queue. @nelzein, and @australianewtalents @elearningevolve yours should be fixed now. That being said, we are updating the regenerate secret key button in the marketplace this weekend to flush the cache so you all can do it yourselves if we don’t fix it by then. Thanks, Tommy ---
**Author:** ![elearningevolve](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elearningevolve/32/75605_2.png) [@elearningevolve](https://devforum.zoom.us/u/elearningevolve)\ **Post date:** [April 17, 2020, 7:57pm UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/74 "2020-04-17T19:57:44Z")
Thankyou for the clarification. ---
**Author:** ![pmogollon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/pmogollon/32/15868_2.png) [@pmogollon](https://devforum.zoom.us/u/pmogollon)\ **Post date:** [April 17, 2020, 11:23pm UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/75 "2020-04-17T23:23:11Z")
Hi @tommy, I think im having this issue, but we are now getting just a join error with error code 1. Is this the same issue? ---
**Author:** ![australianewtalents](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/australianewtalents/32/5824_2.png) [@australianewtalents](https://devforum.zoom.us/u/australianewtalents)\ **Post date:** [April 18, 2020, 4:20pm UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/76 "2020-04-18T16:20:23Z")
I have been trying all the time but still doesn’t work ---
**Author:** ![razvan.iacoob](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/razvan.iacoob/32/6541_2.png) [@razvan.iacoob](https://devforum.zoom.us/u/razvan.iacoob)\ **Post date:** [April 20, 2020, 12:43pm UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/77 "2020-04-20T12:43:00Z")
I have the same issue. errorCode: 1 on joining. ---
**Author:** ![australianewtalents](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/australianewtalents/32/5824_2.png) [@australianewtalents](https://devforum.zoom.us/u/australianewtalents)\ **Post date:** [April 20, 2020, 3:43pm UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/78 "2020-04-20T15:43:27Z")
Can you please do a hard reset for my account again? account: It didn’t work before. Thank you! ---
**Author:** ![Emanuel\_Aguirre](https://avatars.discourse-cdn.com/v4/letter/e/898d66/32.png) [@Emanuel\_Aguirre](https://devforum.zoom.us/u/Emanuel_Aguirre)\ **Post date:** [April 20, 2020, 5:13pm UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/79 "2020-04-20T17:13:17Z")
Hi @tommy how can I subscribe/follow changes on your pinned list of changes only? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 21, 2020, 6:55am UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/80 "2020-04-21T06:55:26Z")
Happy to help @elearningevolve! -Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 21, 2020, 6:56am UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/81 "2020-04-21T06:56:04Z")
Hey @pmogollon, @razvan.iacoob, Please share your details in a new thread with steps to reproduce the issue. Thanks, Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 21, 2020, 6:57am UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/82 "2020-04-21T06:57:28Z")
Hey @australianewtalents, apologies for the delays. We are working to fix your JWT App asap. Thanks, Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 21, 2020, 6:58am UTC](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930/83 "2020-04-21T06:58:31Z")
Hey @Emanuel_Aguirre, Best way is to keep an eye on the top post in this thread, or subscribe to changes in the #new-releases category. Thanks, Tommy [Previous page](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930.md?page=3) [Next page](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930.md?page=5)