# Dial-in unmuting issue

**URL:** <https://devforum.zoom.us/t/dial-in-unmuting-issue/124346>\
**Category:** Video SDK\
**Created:** [January 10, 2025, 8:25pm UTC](https://devforum.zoom.us/t/dial-in-unmuting-issue/124346 "2025-01-10T20:25:28Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![sam9](https://avatars.discourse-cdn.com/v4/letter/s/858c86/32.png) [@sam9](https://devforum.zoom.us/u/sam9)\
**Post date:** [January 10, 2025, 8:25pm UTC](https://devforum.zoom.us/t/dial-in-unmuting-issue/124346/1 "2025-01-10T20:25:28Z")

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2.1.0 Web

**Description**  
Users that dial-in are able to unmute themselves by pressing \*6 – bypassing the muteAudioUponStartAudio method. This is preventing us from allowing users to dial-in anonymously in the event of a VPN blocking zoom server connection. We can’t risk having unmuted users on phone during our meeting.

@vic.yang I know you had mentioned this was going to get fixed but I’m not aware that it did and previous ticket got locked.

> [@Disallowing \*6 to unmute on dial-in](https://devforum.zoom.us/t/disallowing-6-to-unmute-on-dial-in/120651):
>
> Description This might be avoided by adding this [feature request](https://devforum.zoom.us/t/require-participant-id-on-dial-in/118027) but if a user dials-in and bypasses the participant ID by just pressing “#” for some reason they are given the option to unmute by pressing “\*6” even if the new muteAudioUponStartAudio is and even if you call muteAll. This disallows the moderator to have control over muting an anonymous phone user… Which Web Video SDK version? 1.12.10 To Reproduce(If applicable) Steps to reproduce the behavior: use dial-in number enter meeti…

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**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\
**Post date:** [January 13, 2025, 10:07am UTC](https://devforum.zoom.us/t/dial-in-unmuting-issue/124346/2 "2025-01-13T10:07:25Z")

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Hey @sam9

Thanks for your feedback.

> [@Disallowing \*6 to unmute on dial-in](https://devforum.zoom.us/t/disallowing-6-to-unmute-on-dial-in/120651/2):
>
> Hey @sam9 Thanks for your feedback. From your description, it sounds like you want to control participants’ unmute permissions in the session. Is this correct? It’s feasible to allow the session host to control it, though it’s currently not exposed to developers. If you need it, we will add it in a future release. Thanks Vic

We will support this function in the next release.

Thanks  
Vic