# Differences in response from Zoom when creating a subscriber using the same API

**URL:** <https://devforum.zoom.us/t/differences-in-response-from-zoom-when-creating-a-subscriber-using-the-same-api/130455>\
**Category:** Users and Groups\
**Created:** [March 25, 2025, 4:27am UTC](https://devforum.zoom.us/t/differences-in-response-from-zoom-when-creating-a-subscriber-using-the-same-api/130455 "2025-03-25T04:27:15Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![gw.ipt\_sskim](https://avatars.discourse-cdn.com/v4/letter/g/9de0a6/32.png) [@gw.ipt\_sskim](https://devforum.zoom.us/u/gw.ipt_sskim)\
**Post date:** [March 25, 2025, 4:27am UTC](https://devforum.zoom.us/t/differences-in-response-from-zoom-when-creating-a-subscriber-using-the-same-api/130455/1 "2025-03-25T04:27:15Z")

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Hello

When creating a subscriber using the same API, some accounts are created normally and other accounts are processed as Pending.

What should we check?

– 최지영 전송내역

{zoom\_parameter\_object :

{“user\_id”:“------”},

```
 zoom_json_object : {"action":"ssoCreate",

                     "user_info":{"email":-----------,

                                  "type":1,

                                  "first_name":"JIYEONG",

                                  "last_name":"CHOI",

                                  "display_name":"최지영(OO - CHOI JIYEONG)(SELOOPG-CHOI JIYEONG)",

                                  "feature":{"zoom_phone":true}

                                 }

                    },

zoom_querystring_object : {}}

```

– 방한아 전송내역

{zoom\_parameter\_object :

{“[user\_id":"habang@koreanair.com](mailto:user_id%22:%22habang@koreanair.com)”},

```
zoom_json_object : {"action":"ssoCreate",

                    "user_info":{"email":"h-------,

                                 "type":1,

                                 "first_name":"HAN A",

                                 "last_name":"BANG",

                                 "display_name":"방한아(CS - BANG HAN A)(SELCSR-BANG HAN A)",

                                 "feature":{"zoom_phone":true}

                                }

                   },

```

zoom\_querystring\_object : {}}

Best Regards  
sskim

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [March 27, 2025, 12:26am UTC](https://devforum.zoom.us/t/differences-in-response-from-zoom-when-creating-a-subscriber-using-the-same-api/130455/2 "2025-03-27T00:26:45Z")

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Hi @gw.ipt_sskim  
thank you for reaching out to us!  
Were are you seeing that some users are processed as “pending”?

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**Author:** ![gw.ipt\_sskim](https://avatars.discourse-cdn.com/v4/letter/g/9de0a6/32.png) [@gw.ipt\_sskim](https://devforum.zoom.us/u/gw.ipt_sskim)\
**Post date:** [March 29, 2025, 8:22am UTC](https://devforum.zoom.us/t/differences-in-response-from-zoom-when-creating-a-subscriber-using-the-same-api/130455/3 "2025-03-29T08:22:45Z")

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> [@elisa.zoom](#):
>
> re are you seeing that some users are pr

Hello

When normal process, the Zoom API response like as below.

{“http\_status”:“CREATED”,

“id”:“xeXuWo\_nTkm9BvOxMJujCg”,

“email”:“----”,

“first\_name”:“JIYEONG”,

“last\_name”:“CHOI”,

“type”:1

}

When pending process, the Zoom API response like as below.

{“http\_status”:“CREATED”,

“id”:“cJzHxE0STdypFdelA7n65w”,

“email”:“[-------”,

“type”:1}

Why does the Zoom some different response to 2 users?

Thanks  
sskim

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [March 31, 2025, 5:02pm UTC](https://devforum.zoom.us/t/differences-in-response-from-zoom-when-creating-a-subscriber-using-the-same-api/130455/4 "2025-03-31T17:02:38Z")

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Hey @gw.ipt_sskim  
Have you made sure to configure SSO in your account?

> **[Quick start guide for single sign-on (SSO)](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060673)**
>
> Single sign-on allows you to log in using your company credentials. Zoom single sign-on (SSO) is based

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**Author:** ![gw.ipt\_sskim](https://avatars.discourse-cdn.com/v4/letter/g/9de0a6/32.png) [@gw.ipt\_sskim](https://devforum.zoom.us/u/gw.ipt_sskim)\
**Post date:** [April 1, 2025, 2:56am UTC](https://devforum.zoom.us/t/differences-in-response-from-zoom-when-creating-a-subscriber-using-the-same-api/130455/5 "2025-04-01T02:56:11Z")

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Hello

I can’t use SSO using —

This account is a test account provided within the customer’s Zoom account and SSO cannot be used.

Does the SSO issue cause the differences we raised?

Thanks  
sskim

2025년 4월 1일 (화) 오전 2:12, Elisa via Zoom Developer Forum \<[notifications@zoomdeveloper.discoursemail.com](mailto:notifications@zoomdeveloper.discoursemail.com)\>님이 작성:

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [April 8, 2025, 2:55pm UTC](https://devforum.zoom.us/t/differences-in-response-from-zoom-when-creating-a-subscriber-using-the-same-api/130455/6 "2025-04-08T14:55:30Z")

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Hi @gw.ipt_sskim  
sorry for the late reply here!  
Have you been able to troubleshoot this on your end?