# Disabled REST API for Account **URL:** \ **Category:** API and Webhooks\ **Created:** [July 1, 2020, 1:18pm UTC](https://devforum.zoom.us/t/disabled-rest-api-for-account/22892 "2020-07-01T13:18:31Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![hsintegration](https://avatars.discourse-cdn.com/v4/letter/h/54ee81/32.png) [@hsintegration](https://devforum.zoom.us/u/hsintegration)\ **Post date:** [July 1, 2020, 1:18pm UTC](https://devforum.zoom.us/t/disabled-rest-api-for-account/22892/1 "2020-07-01T13:18:31Z")
**Description** One of our clients has faced the issue that he can not make calls to Zoom REST API with valid credentials. We have investigated this [page](https://support.zoom.us/hc/en-us/articles/204758419-New-updates-for-Web) and found out \*\* **Disable REST API for Account** \*\* feature, but we can not find this setting on Zoom Account settings page. Does it feature still work and how to enable it? ---
**Author:** ![hsintegration](https://avatars.discourse-cdn.com/v4/letter/h/54ee81/32.png) [@hsintegration](https://devforum.zoom.us/u/hsintegration)\ **Post date:** [July 2, 2020, 11:43am UTC](https://devforum.zoom.us/t/disabled-rest-api-for-account/22892/2 "2020-07-02T11:43:20Z")
Hello @tommy, do you have any thoughts about that? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [July 6, 2020, 10:42pm UTC](https://devforum.zoom.us/t/disabled-rest-api-for-account/22892/3 "2020-07-06T22:42:24Z")
Hey @hsintegration, What is the error message your client is facing, and for what API? Thanks, Tommy ---
**Author:** ![hsintegration](https://avatars.discourse-cdn.com/v4/letter/h/54ee81/32.png) [@hsintegration](https://devforum.zoom.us/u/hsintegration)\ **Post date:** [July 8, 2020, 8:53am UTC](https://devforum.zoom.us/t/disabled-rest-api-for-account/22892/4 "2020-07-08T08:53:37Z")
Error message like , type=AUTHENTICATION But this is not possible, because we received auth token just a second ago before this request! ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [July 10, 2020, 4:24pm UTC](https://devforum.zoom.us/t/disabled-rest-api-for-account/22892/5 "2020-07-10T16:24:47Z")
Hey @hsintegration, Can you please provide steps to reproduce the issue? Thanks, Tommy ---
**Author:** ![hsintegration](https://avatars.discourse-cdn.com/v4/letter/h/54ee81/32.png) [@hsintegration](https://devforum.zoom.us/u/hsintegration)\ **Post date:** [July 13, 2020, 4:41pm UTC](https://devforum.zoom.us/t/disabled-rest-api-for-account/22892/6 "2020-07-13T16:41:15Z")
Hey @tommy, I noticed that [https://api.zoom.us/v2/users/me](https://api.zoom.us/v2/users/me) and [https://api.zoom.us/v2/users/me/permissions](https://api.zoom.us/v2/users/me/permissions) both return `Access to the Zoom REST API has been denied for this user. Contact Zoom Support for details.` (not sure about other APIs since I don’t have direct access to tokens). Only few customers are facing the error. The percentage of affected accounts is low, like 20-30 accounts out of 20k. We’ve asked the customers to reinstall the app, but despite OAuth 2 authorization succeeded the error is still there. I can send you a list of account IDs if that helps. I’m wondering what can be the cause of this error? Also, it makes me a bit confused, why would OAuth 2 let such an accounts (with disabled API) to pass trough. Thank you! ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [July 16, 2020, 6:13pm UTC](https://devforum.zoom.us/t/disabled-rest-api-for-account/22892/7 "2020-07-16T18:13:10Z")
Hey @hsintegration, I am guessing we have disabled the API for that user due to them abusing our rate limits. I suggest having those users reach out to us for a resolution. Thanks, Tommy ---
**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\ **Post date:** [August 21, 2020, 10:44pm UTC](https://devforum.zoom.us/t/disabled-rest-api-for-account/22892/8 "2020-08-21T22:44:02Z")