# Discrepancy in API response

**URL:** <https://devforum.zoom.us/t/discrepancy-in-api-response/100873>\
**Category:** Meetings\
**Created:** [December 28, 2023, 12:10pm UTC](https://devforum.zoom.us/t/discrepancy-in-api-response/100873 "2023-12-28T12:10:53Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![balaji.santhanam](https://avatars.discourse-cdn.com/v4/letter/b/59ef9b/32.png) [@balaji.santhanam](https://devforum.zoom.us/u/balaji.santhanam)\
**Post date:** [December 28, 2023, 12:10pm UTC](https://devforum.zoom.us/t/discrepancy-in-api-response/100873/1 "2023-12-28T12:10:53Z")

</div>

We utilize a webhook to capture the meeting ended event. After receiving the event, we use the following API to retrieve participant information.

API : [https://api.zoom.us/v2/past\_meetings/4k8lm029StO8doseD/imyw==/participants](https://api.zoom.us/v2/past_meetings/4k8lm029StO8doseD/imyw==/participants)  
UUID : 4k8lm029StO8doseD/imyw==

For the above UUID, we received 0 duration for user\_id 16794624 at 26-12-2023 15:44:02:668 PST. Please refer below,

{  
“duration”:0,  
“user\_email”:“”,  
“leave\_time”:“2023-12-26T22:59:06Z”,  
“user\_id”:“16794624”,  
“failover”:false,  
“registrant\_id”:“”,  
“name”:“\*\*\*\*”,  
“id”:“”,  
“join\_time”:“2023-12-26T22:59:06Z”,  
“status”:“in\_meeting”  
}

However, upon reattempting the above API, we now retrieved a duration of 2718 for the same user\_id 16794624.  
{  
“id”: “”,  
“user\_id”: “16794624”,  
“name”: “\*\*\*\*”,  
“user\_email”: “”,  
“join\_time”: “2023-12-26T22:59:06Z”,  
“leave\_time”: “2023-12-26T23:44:24Z”,  
“duration”: 2718,  
“registrant\_id”: “”,  
“failover”: false,  
“status”: “in\_meeting”  
}

What is the reason behind this inconsistency? The same issue occurred in following meetings as well.

96326635539  
96165263329  
97240554671  
94138071582

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<div class="post-metadata">

**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [December 28, 2023, 12:59pm UTC](https://devforum.zoom.us/t/discrepancy-in-api-response/100873/2 "2023-12-28T12:59:45Z")

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Hi @balaji.santhanam , for the first query after receiving the event, is it relatively immediately after? If so, there may just be a delay from the servers and not accurately reflecting the duration.

Please provide more detail about the timing of the requests.

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<div class="post-metadata">

**Author:** ![balaji.santhanam](https://avatars.discourse-cdn.com/v4/letter/b/59ef9b/32.png) [@balaji.santhanam](https://devforum.zoom.us/u/balaji.santhanam)\
**Post date:** [December 29, 2023, 7:53am UTC](https://devforum.zoom.us/t/discrepancy-in-api-response/100873/4 "2023-12-29T07:53:28Z")

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Hi Gianni,

Today, we encountered the same issue in nine meetings. Sample meeting details are provided below.

UUID : giYU5YYQTVSzak9zgD0bhg==  
Webhook end event received Time :28-12-2023 17:10:20:664 PST

API : [https://api.zoom.us/v2/past\_meetings/giYU5YYQTVSzak9zgD0bhg==/participants](https://api.zoom.us/v2/past_meetings/giYU5YYQTVSzak9zgD0bhg==/participants)  
API called time : 28-12-2023 17:10:21:176 PST  
API Responce received : 28-12-2023 17:10:21:495 PST

This issue is impacting our billing, so please prioritize its resolution and provide a solution.

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<div class="post-metadata">

**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [December 29, 2023, 1:59pm UTC](https://devforum.zoom.us/t/discrepancy-in-api-response/100873/5 "2023-12-29T13:59:49Z")

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Hi @balaji.santhanam

> [@balaji.santhanam](#):
>
> Webhook end event received Time :28-12-2023 17:10:20:664 PST
> 
> API : [https://api.zoom.us/v2/past\_meetings/giYU5YYQTVSzak9zgD0bhg==/participants](https://api.zoom.us/v2/past_meetings/giYU5YYQTVSzak9zgD0bhg==/participants)  
> API called time : 28-12-2023 17:10:21:176 PST  
> API Responce received : 28-12-2023 17:10:21:495 PST

It’s likely due to my earlier statement–there may be a delay in data accuracy from server.

**If you’re a premier developer support customer, you may receive faster resolution here by opening a ticket: [Zoom Developer Docs](https://developers.zoom.us/support/)**

If you do not have PDS, please remain patient and send me the following via the private message:

- client id associated with API requests
- developer email/contact email associated with the app and for support correspondence
- full API request/response data and/or screenshots
- webhook ids
- meeting ids

I will then open a ticket on your behalf. Thanks 🙂