# Do Phone webhooks fire for call-queue-owned recordings? (user-managed app)

**URL:** <https://devforum.zoom.us/t/do-phone-webhooks-fire-for-call-queue-owned-recordings-user-managed-app/145236>\
**Category:** Zoom Events\
**Tags:** phone, webhooks, recording\
**Created:** [August 3, 2026, 3:49am UTC](https://devforum.zoom.us/t/do-phone-webhooks-fire-for-call-queue-owned-recordings-user-managed-app/145236 "2026-08-03T03:49:52Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![LOTHiroki](https://avatars.discourse-cdn.com/v4/letter/l/9d8465/32.png) [@LOTHiroki](https://devforum.zoom.us/u/LOTHiroki)\
**Post date:** [August 3, 2026, 3:49am UTC](https://devforum.zoom.us/t/do-phone-webhooks-fire-for-call-queue-owned-recordings-user-managed-app/145236/1 "2026-08-03T03:49:52Z")

</div>

Our org records outbound calls via **automatic recording on a call queue** , so  
every recording is owned by the queue, not a user. `GET /v2/phone/users/me/recordings`  
returns `"owner": { "type": "callQueue" }` for all of them, with no `user_id`  
field. The authorizing user is on that queue’s recording access member list.

**Q1. Does `phone.recording_completed_for_access_member` fire in this case?**

Or does it only fire for recordings owned by a _user_ who granted access to  
others? If it doesn’t fire here, what is the correct event / scope / app type  
for an app that needs queue-owned recordings its user can access?

**Q2. If it does fire, is `payload.object.recordings[].user_id` present?**

Our integration resolves the owner from that field, and it is absent in the REST  
response. Knowing this before we build would save a redesign.

## Already verified

- **Non-Phone events arrive; Phone events never have.** Same app, same endpoint.  
A `user.updated` was delivered and answered **HTTP 200** , arriving **193 ms**  
after the payload timestamp. So the endpoint works. (We did have a WAF problem  
on our side — found and fixed, and proven fixed by the above.)
- **All 68 Phone events are subscribed** and still nothing arrives, including  
recording-independent ones like `phone.caller_ringing`. Re-authorizing the app  
changed nothing.
- **The calls and recordings exist** — both appear in `call_logs` and  
`recordings`, with transcript URLs.
- Scopes granted: `user:read:user`, `phone:read:list_call_logs`,  
`phone:read:list_recordings`. If Phone webhooks need more, that would explain  
it, but I couldn’t find that documented.

Note: the Marketplace webhook logs page shows nothing for this app — not even  
the `user.updated` I can prove arrived — so it can’t be used as evidence either  
way. (API Call Logs works fine.)

I can’t test the alternative: outbound calling from the personal extension is  
disabled by org policy, and queue-level automatic recording is an org-wide  
security requirement. So every recording this account can produce is  
queue-owned — meaning if these events exclude queue-owned recordings, that’s a  
hard blocker for us, not a test artifact.

Thanks in advance.