# Domain validation internal server error

**URL:** <https://devforum.zoom.us/t/domain-validation-internal-server-error/120446>\
**Category:** Domain Validation\
**Created:** [November 6, 2024, 2:46pm UTC](https://devforum.zoom.us/t/domain-validation-internal-server-error/120446 "2024-11-06T14:46:13Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![mir.adnan](https://avatars.discourse-cdn.com/v4/letter/m/838e76/32.png) [@mir.adnan](https://devforum.zoom.us/u/mir.adnan)\
**Post date:** [November 6, 2024, 2:46pm UTC](https://devforum.zoom.us/t/domain-validation-internal-server-error/120446/1 "2024-11-06T14:46:13Z")

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Hi! When trying to validate the domain, I get a 500 Internal Server Error from zoom.

{

“code”: 500,  
“status”: 500,  
“error”: “Internal Server Error”,  
“message”: “An error was encountered when processing your request”,  
“timestamp”: 1730904131586,  
“trackingId”: “MP\_9d932879a6bd47fa91c3306825e7399a”  
}

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**Author:** ![kwaku.nyante](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kwaku.nyante/32/23475_2.png) [@kwaku.nyante](https://devforum.zoom.us/u/kwaku.nyante)\
**Post date:** [November 6, 2024, 4:30pm UTC](https://devforum.zoom.us/t/domain-validation-internal-server-error/120446/2 "2024-11-06T16:30:30Z")

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Thank you for this report, were working on fixing this at the moment, if you would like to go through the manual domain validation option please let us know.

Regards, Kwaku

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<div class="post-metadata">

**Author:** ![mir.adnan](https://avatars.discourse-cdn.com/v4/letter/m/838e76/32.png) [@mir.adnan](https://devforum.zoom.us/u/mir.adnan)\
**Post date:** [November 7, 2024, 12:21pm UTC](https://devforum.zoom.us/t/domain-validation-internal-server-error/120446/3 "2024-11-07T12:21:45Z")

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Yes, I would like to go through manual validation

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<div class="post-metadata">

**Author:** ![sidvenuhyp](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sidvenuhyp/32/51695_2.png) [@sidvenuhyp](https://devforum.zoom.us/u/sidvenuhyp)\
**Post date:** [November 7, 2024, 12:38pm UTC](https://devforum.zoom.us/t/domain-validation-internal-server-error/120446/4 "2024-11-07T12:38:48Z")

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We are getting the same error - and we would like to go with TXT validation itself once it gets fixed.

> {  
> “code”: 500,  
> “status”: 500,  
> “error”: “Internal Server Error”,  
> “message”: “An error was encountered when processing your request”,  
> “timestamp”: 1730982485994,  
> “trackingId”: “MP\_7846ddfc3586400ab46c804d868940f4”  
> }

I’ve also raised a ticket with ID TS1518457

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<div class="post-metadata">

**Author:** ![kwaku.nyante](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kwaku.nyante/32/23475_2.png) [@kwaku.nyante](https://devforum.zoom.us/u/kwaku.nyante)\
**Post date:** [November 7, 2024, 2:22pm UTC](https://devforum.zoom.us/t/domain-validation-internal-server-error/120446/5 "2024-11-07T14:22:01Z")

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Hello,

Thank you for reaching out in relation to Our Domain Validation process, the next steps will be sent to you via DM. Please refer to our domain validation resource: [Domain Validation Explanation](https://devforum.zoom.us/t/domain-validation-explanation/87699) for any further questions you may have about the process.

Thank you.

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<div class="post-metadata">

**Author:** ![mir.adnan](https://avatars.discourse-cdn.com/v4/letter/m/838e76/32.png) [@mir.adnan](https://devforum.zoom.us/u/mir.adnan)\
**Post date:** [November 11, 2024, 7:29am UTC](https://devforum.zoom.us/t/domain-validation-internal-server-error/120446/6 "2024-11-11T07:29:39Z")

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Hello, I did not get a DM yet, can you just verify the meta tag or “Add TXT Record to your domain(need to login to your domain host)” method as I already did those but zoom site still gives me 500 internal server error