# Domain validation not working

**URL:** <https://devforum.zoom.us/t/domain-validation-not-working/101275>\
**Category:** App Marketplace\
**Created:** [January 5, 2024, 12:06pm UTC](https://devforum.zoom.us/t/domain-validation-not-working/101275 "2024-01-05T12:06:23Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![5mins\_engineering](https://avatars.discourse-cdn.com/v4/letter/5/3be4f8/32.png) [@5mins\_engineering](https://devforum.zoom.us/u/5mins_engineering)\
**Post date:** [January 5, 2024, 12:06pm UTC](https://devforum.zoom.us/t/domain-validation-not-working/101275/1 "2024-01-05T12:06:23Z")

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Hi,

Even though we seem to have followed all the steps for the domain validation, we always get the error “can not access the html file, please be sure the file uploaded correctly and retry”. Can you help with next steps?

Thank you.

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**Author:** ![nigel.hughey](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/nigel.hughey/32/52665_2.png) [@nigel.hughey](https://devforum.zoom.us/u/nigel.hughey)\
**Post date:** [January 5, 2024, 6:30pm UTC](https://devforum.zoom.us/t/domain-validation-not-working/101275/2 "2024-01-05T18:30:43Z")

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Hello,

Thank you for reaching out in relation to Our Domain Validation process. The next steps will be sent to you via DM (Direct Message). Please refer to our domain validation resource: [Domain Validation Explanation](https://devforum.zoom.us/t/domain-validation-explanation/87699) for any further questions you may have about the process.

Thank you.

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**Author:** ![5mins\_engineering](https://avatars.discourse-cdn.com/v4/letter/5/3be4f8/32.png) [@5mins\_engineering](https://devforum.zoom.us/u/5mins_engineering)\
**Post date:** [January 8, 2024, 10:27am UTC](https://devforum.zoom.us/t/domain-validation-not-working/101275/3 "2024-01-08T10:27:04Z")

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Hey @nigel.hughey,

I don’t seem to have gotten anything? Or maybe I’m looking in the wrong place because I can’t find my DMs anywhere.

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**Author:** ![nigel.hughey](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/nigel.hughey/32/52665_2.png) [@nigel.hughey](https://devforum.zoom.us/u/nigel.hughey)\
**Post date:** [January 8, 2024, 1:17pm UTC](https://devforum.zoom.us/t/domain-validation-not-working/101275/4 "2024-01-08T13:17:03Z")

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Hi,

A message was sent to your dev forum inbox with the next steps. Please let me know if you didn’t receive it

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<div class="post-metadata">

**Author:** ![5mins\_engineering](https://avatars.discourse-cdn.com/v4/letter/5/3be4f8/32.png) [@5mins\_engineering](https://devforum.zoom.us/u/5mins_engineering)\
**Post date:** [January 8, 2024, 2:48pm UTC](https://devforum.zoom.us/t/domain-validation-not-working/101275/5 "2024-01-08T14:48:25Z")

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I have received it and replied with the request information. Thank you!

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [February 4, 2024, 10:06pm UTC](https://devforum.zoom.us/t/domain-validation-not-working/101275/6 "2024-02-04T22:06:35Z")

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