# Domain verification broken for synq.software — empty token in all methods (please verify manually)

**URL:** <https://devforum.zoom.us/t/domain-verification-broken-for-synq-software-empty-token-in-all-methods-please-verify-manually/145305>\
**Category:** Domain Validation\
**Tags:** domainvalidation\
**Created:** [August 5, 2026, 1:15am UTC](https://devforum.zoom.us/t/domain-verification-broken-for-synq-software-empty-token-in-all-methods-please-verify-manually/145305 "2026-08-05T01:15:21Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Savva](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/savva/32/75835_2.png) [@Savva](https://devforum.zoom.us/u/Savva)\
**Post date:** [August 5, 2026, 1:15am UTC](https://devforum.zoom.us/t/domain-verification-broken-for-synq-software-empty-token-in-all-methods-please-verify-manually/145305/1 "2026-08-05T01:15:21Z")

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Hi Zoom team,

Domain verification for our app is broken: no verification token is generated  
in ANY of the three methods. The TXT record shows “zoom-domain-verification=”  
with an empty value, the meta tag shows content=“”, and the downloadable HTML  
file has an empty file name and 0 bytes.

The underlying API call fails with a generic error:  
PUT [https://marketplace.zoom.us/api/v1/users/tJRqU55FRs-TX4EvOgwnUg/domains](https://marketplace.zoom.us/api/v1/users/tJRqU55FRs-TX4EvOgwnUg/domains)  
Body: {“domain”:“synq.software”,“verifyMethod”:“TXT\_RECORD”}  
Response: 400 {“code”:400,“status”:400,“error”:“Bad Request”,“message”:“Bad Request”}

GET …/verified-domains returns {“domains”:} — the domain is never created.  
Reproduced in Chrome and Safari on 2026-08-04/05. HAR file available.

This looks identical to the recent reports for taxia.solutions, prospo.ai and  
zerotohero.community. It blocks our app submission (domain verification is a  
required step on the Submit page).

Details:

- Domain: synq.software (we have full control: DNS, web root)
- App: SynQ AI, app id m\_MgerlWR1md1np83b3O3A (user-managed General App)
- Production client id: \_ncAzI3nSkeow2DgPCYKxQ
- Marketplace user id: tJRqU55FRs-TX4EvOgwnUg
- Account id: 9gVBGVH5RxGYHDfhhc9LmA

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<div class="post-metadata">

**Author:** ![yoon.conner](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/yoon.conner/32/46463_2.png) [@yoon.conner](https://devforum.zoom.us/u/yoon.conner)\
**Post date:** [August 5, 2026, 5:12pm UTC](https://devforum.zoom.us/t/domain-verification-broken-for-synq-software-empty-token-in-all-methods-please-verify-manually/145305/2 "2026-08-05T17:12:06Z")

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Hello,

Thank you for reaching out in relation to Our Domain Validation process, the next steps will be sent to you via DM. Please refer to our domain validation resource: [Domain Validation Explanation](https://devforum.zoom.us/t/domain-validation-explanation/87699) for any further questions you may have about the process.

Thank you.