# Doubt regarding webhooks on not published apps

**URL:** <https://devforum.zoom.us/t/doubt-regarding-webhooks-on-not-published-apps/56996>\
**Category:** API and Webhooks\
**Created:** [September 6, 2021, 2:02pm UTC](https://devforum.zoom.us/t/doubt-regarding-webhooks-on-not-published-apps/56996 "2021-09-06T14:02:26Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![a.prado](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/a.prado/32/29327_2.png) [@a.prado](https://devforum.zoom.us/u/a.prado)\
**Post date:** [September 6, 2021, 2:02pm UTC](https://devforum.zoom.us/t/doubt-regarding-webhooks-on-not-published-apps/56996/1 "2021-09-06T14:02:26Z")

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## Doubt regarding webhooks on not published apps

**Description**  
Hi team, I just want to know if there is any limitation or low priority on the webhooks if the app that we are using is not published yet.

**Error**  
Sometimes we are not getting the webhook events on our backend.

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
JWT

**Which Endpoint/s?**  
Currently we are using: meeting start - meeting end - participant joined - participant left.

Regards.

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**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [September 8, 2021, 6:17pm UTC](https://devforum.zoom.us/t/doubt-regarding-webhooks-on-not-published-apps/56996/2 "2021-09-08T18:17:43Z")

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Hey @a.prado,

Thank you for reaching out to the Zoom Developer Forum. No, we don’t prioritize the delivery of webhooks. If you aren’t receiving certains webhooks, please send an email to [developersupport@zoom.us](mailto:developersupport@zoom.us) with a link to this thread.

In that email, please include the following:

1. App Name
2. App Owner Email
3. Event that was missed
4. Timeframe of the missed event

Thanks,  
Max

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**Author:** ![a.prado](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/a.prado/32/29327_2.png) [@a.prado](https://devforum.zoom.us/u/a.prado)\
**Post date:** [September 9, 2021, 2:07pm UTC](https://devforum.zoom.us/t/doubt-regarding-webhooks-on-not-published-apps/56996/3 "2021-09-09T14:07:39Z")

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Hi @MaxM ,  
Thanks for your response, for the moment we are not having issues anymore with the webhooks, if we have issues again we will follow your recommendation.

Thanks again,  
Alvaro.

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**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [September 14, 2021, 10:15pm UTC](https://devforum.zoom.us/t/doubt-regarding-webhooks-on-not-published-apps/56996/4 "2021-09-14T22:15:41Z")

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Hey @a.prado,

Great! I’m glad to hear that everything seems to be working. I’ll go ahead and close this topic now but feel free to open a new topic if you encounter any further issues or questions.

Thanks,  
Max

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<div class="post-metadata">

**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [September 14, 2021, 10:15pm UTC](https://devforum.zoom.us/t/doubt-regarding-webhooks-on-not-published-apps/56996/5 "2021-09-14T22:15:44Z")

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