# drawImage API fails on Windows platforms **URL:** \ **Category:** Zoom Apps\ **Created:** [February 26, 2025, 7:40pm UTC](https://devforum.zoom.us/t/drawimage-api-fails-on-windows-platforms/128662 "2025-02-26T19:40:48Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![h.g](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/h.g/32/57536_2.png) [@h.g](https://devforum.zoom.us/u/h.g)\ **Post date:** [February 26, 2025, 7:40pm UTC](https://devforum.zoom.us/t/drawimage-api-fails-on-windows-platforms/128662/1 "2025-02-26T19:40:48Z")
**Zoom Apps Configuration** Using boilerplate code from: [GitHub - zoom/zoomapps-advancedsample-react: This repository contains an Advanced Zoom Apps Sample. It should serve as a starting point for you to build and test your own Zoom App in development.](https://github.com/zoom/zoomapps-advancedsample-react) ReactJS **Description** When calling the `drawImage` API on WINDOWS machines, it throws an error. On Mac machines, this works just fine. **Error?** ```auto Error: The Zoom client encountered an error while processing the request! at new e (sdk.min.js:24:2173) at sdk.min.js:33:19088 at t.native2js (sdk.min.js:33:17643) at EmbeddedBrowserWebView. (:1:44055) ``` **Troubleshooting Routes** This is code that is running in production and it broke a couple of months ago, we had to turn off `drawImage` in production for Windows users. I’m running it locally and have validated that it works for Mac users, and still broken for Windows users. **How To Reproduce** Call the `drawImage` API on a Windows Machine. It should throw an error. ---
**Author:** ![h.g](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/h.g/32/57536_2.png) [@h.g](https://devforum.zoom.us/u/h.g)\ **Post date:** [March 4, 2025, 3:47pm UTC](https://devforum.zoom.us/t/drawimage-api-fails-on-windows-platforms/128662/3 "2025-03-04T15:47:47Z")
@donte.zoom hey donte, wanted to just loop back to this post as discussed in Office Hours last week. Any updates? Thanks! ---
**Author:** ![h.g](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/h.g/32/57536_2.png) [@h.g](https://devforum.zoom.us/u/h.g)\ **Post date:** [March 10, 2025, 1:37pm UTC](https://devforum.zoom.us/t/drawimage-api-fails-on-windows-platforms/128662/4 "2025-03-10T13:37:00Z")
@donte.zoom hey donte, wanted to just loop back to this post as discussed in Office Hours on 2/26/26. Any updates? Thanks! ---
**Author:** ![h.g](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/h.g/32/57536_2.png) [@h.g](https://devforum.zoom.us/u/h.g)\ **Post date:** [March 17, 2025, 6:25pm UTC](https://devforum.zoom.us/t/drawimage-api-fails-on-windows-platforms/128662/5 "2025-03-17T18:25:45Z")
@donte.zoom hey donte, wanted to just loop back to this post as discussed in Office Hours on 2/26/26. Any updates? Thanks! ---
**Author:** ![h.g](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/h.g/32/57536_2.png) [@h.g](https://devforum.zoom.us/u/h.g)\ **Post date:** [March 25, 2025, 9:20pm UTC](https://devforum.zoom.us/t/drawimage-api-fails-on-windows-platforms/128662/6 "2025-03-25T21:20:41Z")
@donte.zoom hey donte, wanted to just loop back to this post as discussed in Office Hours on 2/26/26. Any updates? Thanks! ---
**Author:** ![h.g](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/h.g/32/57536_2.png) [@h.g](https://devforum.zoom.us/u/h.g)\ **Post date:** [April 2, 2025, 1:12pm UTC](https://devforum.zoom.us/t/drawimage-api-fails-on-windows-platforms/128662/7 "2025-04-02T13:12:44Z")
@donte.zoom hey donte, wanted to just loop back to this post as discussed in Office Hours on 2/26/26. Any updates? Thanks! ---
**Author:** ![h.g](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/h.g/32/57536_2.png) [@h.g](https://devforum.zoom.us/u/h.g)\ **Post date:** [April 9, 2025, 1:52pm UTC](https://devforum.zoom.us/t/drawimage-api-fails-on-windows-platforms/128662/8 "2025-04-09T13:52:50Z")
@donte.zoom hey donte, wanted to just loop back to this post as discussed in Office Hours on 2/26/26. Any updates? Thanks! ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [April 11, 2025, 2:08pm UTC](https://devforum.zoom.us/t/drawimage-api-fails-on-windows-platforms/128662/9 "2025-04-11T14:08:55Z")
Hey @h.g Thanks for the follow up. Let me engage with Donte and will get back to you ---
**Author:** ![h.g](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/h.g/32/57536_2.png) [@h.g](https://devforum.zoom.us/u/h.g)\ **Post date:** [April 24, 2025, 3:37pm UTC](https://devforum.zoom.us/t/drawimage-api-fails-on-windows-platforms/128662/10 "2025-04-24T15:37:09Z")
@donte.zoom @elisa.zoom hey donte and elisa, wanted to just loop back to this post as discussed in Office Hours on 2/26/26. Any updates? Thanks! ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [April 24, 2025, 4:32pm UTC](https://devforum.zoom.us/t/drawimage-api-fails-on-windows-platforms/128662/11 "2025-04-24T16:32:45Z")
Hey @h.g I will send you a DM with a link to a calendar so you can book time with us to go over this ---
**Author:** ![h.g](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/h.g/32/57536_2.png) [@h.g](https://devforum.zoom.us/u/h.g)\ **Post date:** [April 29, 2025, 4:36pm UTC](https://devforum.zoom.us/t/drawimage-api-fails-on-windows-platforms/128662/12 "2025-04-29T16:36:39Z")
@donte.zoom hey we had a call yesterday at 4pm EST. I stayed on for 5 min but you did not show up. Is there any update on this issue? ---
**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\ **Post date:** [April 29, 2025, 5:16pm UTC](https://devforum.zoom.us/t/drawimage-api-fails-on-windows-platforms/128662/13 "2025-04-29T17:16:01Z")
@h.g , The meeting was rescheduled for today at the same time. You should see the event on your calendar. Thanks, Donte ---
**Author:** ![h.g](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/h.g/32/57536_2.png) [@h.g](https://devforum.zoom.us/u/h.g)\ **Post date:** [April 29, 2025, 5:37pm UTC](https://devforum.zoom.us/t/drawimage-api-fails-on-windows-platforms/128662/14 "2025-04-29T17:37:02Z")
@donte.zoom oh, I did not receive an invite ---
**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\ **Post date:** [May 7, 2025, 6:54pm UTC](https://devforum.zoom.us/t/drawimage-api-fails-on-windows-platforms/128662/15 "2025-05-07T18:54:54Z")
Invite was sent to you dm!