# Electron + Web SDK (still) not working

**URL:** <https://devforum.zoom.us/t/electron-web-sdk-still-not-working/43149>\
**Category:** Web\
**Created:** [February 11, 2021, 4:31pm UTC](https://devforum.zoom.us/t/electron-web-sdk-still-not-working/43149 "2021-02-11T16:31:27Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![propty-dev](https://avatars.discourse-cdn.com/v4/letter/p/fbc32d/32.png) [@propty-dev](https://devforum.zoom.us/u/propty-dev)\
**Post date:** [February 11, 2021, 4:31pm UTC](https://devforum.zoom.us/t/electron-web-sdk-still-not-working/43149/1 "2021-02-11T16:31:27Z")

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**Description**  
This is a continuation of [Electron + WebSDK Screensharing not working (@zoomus/websdk v1.7.10)](https://devforum.zoom.us/t/electron-websdk-screensharing-not-working-zoomus-websdk-v1-7-10/27996) which does not appear to be fixed.

We are using the Zoom Web SDK (v1.9.0) through an Electron app, and it is not allowing to “Join by computer audio”. This appears to be a WebRTC problem.

**Error**  
Currently can’t extract console error - will get back on this.

**Which version?**  
Web SDK version 1.9.0.

**Device (please complete the following information):**

- OS: Windows, macOS, Linux (tried all)
- Version: Electron 11.2.1, 12 beta
- Browser: Chromium/Electron

**Additional context**  
I can share code or access to our platform in a direct message.

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**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [February 12, 2021, 8:21pm UTC](https://devforum.zoom.us/t/electron-web-sdk-still-not-working/43149/2 "2021-02-12T20:21:15Z")

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Hi @propty-dev,

Thanks for reaching out about this.

Can you please share a screenshot of the relevant browser console error you’re seeing when you have a chance?

Thanks!  
Will

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<div class="post-metadata">

**Author:** ![propty-dev](https://avatars.discourse-cdn.com/v4/letter/p/fbc32d/32.png) [@propty-dev](https://devforum.zoom.us/u/propty-dev)\
**Post date:** [February 14, 2021, 7:39pm UTC](https://devforum.zoom.us/t/electron-web-sdk-still-not-working/43149/3 "2021-02-14T19:39:17Z")

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This is the error in the Electron terminal console:

```
[16472:0214/143825.602190:ERROR:webrtc_video_engine.cc(3308)] Absent receive stream; ignoring clearing encoded frame sink for ssrc 0
[16472:0214/143825.803735:ERROR:dtls_transport.cc(129)] DtlsTransport in connected state has incomplete TLS information
[16472:0214/143825.803760:ERROR:dtls_srtp_transport.cc(216)] No DTLS-SRTP selected crypto suite
[16472:0214/143826.228087:ERROR:dtls_transport.cc(129)] DtlsTransport in connected state has incomplete TLS information
[16472:0214/143826.228113:ERROR:dtls_srtp_transport.cc(216)] No DTLS-SRTP selected crypto suite
[16472:0214/143829.129321:ERROR:audio_rtp_receiver.cc(90)] AudioRtpReceiver::OnSetVolume: No audio channel exists.

```

It also shows “Zoom is temporarily unable to use your computer’s devices to connect to the meeting audio. Click “Join Audio by Computer” to try again.” after a timeout.

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<div class="post-metadata">

**Author:** ![propty-dev](https://avatars.discourse-cdn.com/v4/letter/p/fbc32d/32.png) [@propty-dev](https://devforum.zoom.us/u/propty-dev)\
**Post date:** [February 14, 2021, 8:35pm UTC](https://devforum.zoom.us/t/electron-web-sdk-still-not-working/43149/4 "2021-02-14T20:35:23Z")

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Okay, unsure exactly what fixed it, but was a mixed of forgetting to re-import jQuery after upgrading to newer Zoom SDK versions, or not preloading the locale.

This can be closed!

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<div class="post-metadata">

**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [February 16, 2021, 3:54pm UTC](https://devforum.zoom.us/t/electron-web-sdk-still-not-working/43149/5 "2021-02-16T15:54:13Z")

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Hey @propty-dev,

Thanks for confirming, glad to hear it’s been resolved. 🙂

Best,  
Will

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [March 19, 2021, 1:54am UTC](https://devforum.zoom.us/t/electron-web-sdk-still-not-working/43149/6 "2021-03-19T01:54:18Z")

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