# Email auth: WrongPassword

**URL:** <https://devforum.zoom.us/t/email-auth-wrongpassword/60676>\
**Category:** macOS\
**Created:** [November 24, 2021, 6:35pm UTC](https://devforum.zoom.us/t/email-auth-wrongpassword/60676 "2021-11-24T18:35:17Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![yury.shubin](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/yury.shubin/32/32845_2.png) [@yury.shubin](https://devforum.zoom.us/u/yury.shubin)\
**Post date:** [November 24, 2021, 6:35pm UTC](https://devforum.zoom.us/t/email-auth-wrongpassword/60676/1 "2021-11-24T18:35:17Z")

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**Description**  
I’m using Zoom Meeting SDK Example app (Universal)

1. [[[ZoomSDK sharedSDK] getAuthService] sdkAuth:content] passes well.
2. I’m taken to the Login screen. entering my credentials(email / password). The same I use for login in Zoom and the same where I created a Zoom app.
3. loading screen appears
4. I’m taken to the error screen which says:  
“Connection Failed”  
“login fail reason: 3”

The reason is:  
callback gets called -( **void** )onZoomSDKLoginResult:(ZoomSDKLoginStatus)loginStatus failReason:(ZoomSDKLoginFailReason)reason where reason = ZoomSDKLoginFailReason\_WrongPassword

**Which macOS Meeting SDK version?**

- zoom-sdk-macos-5.7.6.1340

**Screenshots**  
If applicable, add screenshots to help explain your problem.

**Device (please complete the following information):**

- Device: Apple MacBook Pro (13-inch, 2017)
- OS: macOS Big Sur 11.6

**Additional context**  
A week ago when I’ve been using previous SDK(zoom-sdk-macos-5.7.6.1337) I successfully logged in.  
I tried to roll back to the previous one. My issue exists there as well

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<div class="post-metadata">

**Author:** ![jon.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jon.zoom/32/13495_2.png) [@jon.zoom](https://devforum.zoom.us/u/jon.zoom)\
**Post date:** [November 29, 2021, 9:20pm UTC](https://devforum.zoom.us/t/email-auth-wrongpassword/60676/2 "2021-11-29T21:20:22Z")

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Hi @yury.shubin, thanks for using our SDK.

I was able to confirm that logging in works correctly in the SDK sample app. If you are seeing this error, your login credentials are not correct.

Thanks!

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [December 30, 2021, 7:20am UTC](https://devforum.zoom.us/t/email-auth-wrongpassword/60676/3 "2021-12-30T07:20:23Z")

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Closed on December 30, 2021, 7:20am UTC

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