# Empty field "timezone" for new users (SSO)

**URL:** <https://devforum.zoom.us/t/empty-field-timezone-for-new-users-sso/16553>\
**Category:** API and Webhooks\
**Created:** [May 7, 2020, 9:44am UTC](https://devforum.zoom.us/t/empty-field-timezone-for-new-users-sso/16553 "2020-05-07T09:44:32Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![a.koval](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/a.koval/32/2585_2.png) [@a.koval](https://devforum.zoom.us/u/a.koval)\
**Post date:** [May 7, 2020, 9:44am UTC](https://devforum.zoom.us/t/empty-field-timezone-for-new-users-sso/16553/1 "2020-05-07T09:44:32Z")

</div>

**Description**  
SSO users integration.

If any new user newer come to portal profile [https://tinkoff.zoom.us/profile](https://tinkoff.zoom.us/profile)  
the API not return the field user. **timezone** otherwice return good value.

**Error**  
API

- [https://marketplace.zoom.us/docs/api-reference/zoom-api/users/user](https://marketplace.zoom.us/docs/api-reference/zoom-api/users/user)
- [https://marketplace.zoom.us/docs/api-reference/zoom-api/users/users](https://marketplace.zoom.us/docs/api-reference/zoom-api/users/users)  
return undefined field user. **timezone** for **new** SSO users.

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
JWT

**Which Endpoint/s?**

> **[List Users - Users - Zoom API - API Reference](https://marketplace.zoom.us/docs/api-reference/zoom-api/users/users)**
>
> A Zoom account can have one or more users. Use this API to list users on your account.
> 
> 
> 
> Scopes: user:read:admin
> 
> Rate Limit Label: Medium
> 
> Authorizat...

**How To Reproduce (If applicable)**

1. Create SSO new user
2. !!! This user should not pass to the page https://.zoom.us/profile
3. Try GET # /users/{userId} for this user
4. **the field timezone - undefined**

**Screenshots (If applicable)**

---

<div class="post-metadata">

**Author:** ![a.koval](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/a.koval/32/2585_2.png) [@a.koval](https://devforum.zoom.us/u/a.koval)\
**Post date:** [May 7, 2020, 10:40am UTC](https://devforum.zoom.us/t/empty-field-timezone-for-new-users-sso/16553/2 "2020-05-07T10:40:23Z")

</div>

- **Additionaly** (may be need create new thread)  
Also, imposible to create new meeting for **such** user (without timezone)  
JWT App by API POST # /users/{userId}/meetings

---

<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [May 13, 2020, 12:12am UTC](https://devforum.zoom.us/t/empty-field-timezone-for-new-users-sso/16553/3 "2020-05-13T00:12:56Z")

</div>

Hey @a.koval,

Can you private message me the full response body from `GET /users/{userId}` so I can debug?

Thanks,  
Tommy

---

<div class="post-metadata">

**Author:** ![a.koval](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/a.koval/32/2585_2.png) [@a.koval](https://devforum.zoom.us/u/a.koval)\
**Post date:** [May 13, 2020, 10:34am UTC](https://devforum.zoom.us/t/empty-field-timezone-for-new-users-sso/16553/4 "2020-05-13T10:34:27Z")

</div>

**SOLUTION** (for scheduled meetings only):  
create meeting in fixed timezone - UTC (to set time as GMT).

---

<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [May 18, 2020, 7:12pm UTC](https://devforum.zoom.us/t/empty-field-timezone-for-new-users-sso/16553/5 "2020-05-18T19:12:00Z")

</div>

Happy to hear you resolved your issue! 🙂

Thanks,  
Tommy

---

<div class="post-metadata">

**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 9:22pm UTC](https://devforum.zoom.us/t/empty-field-timezone-for-new-users-sso/16553/6 "2020-08-21T21:22:46Z")

</div>

Closed on August 21, 2020, 9:22pm UTC