# Enable recording\_play\_passcode field in recording.completed webhook payload

**URL:** <https://devforum.zoom.us/t/enable-recording-play-passcode-field-in-recording-completed-webhook-payload/135556>\
**Category:** Cloud Recordings\
**Created:** [July 22, 2025, 12:55pm UTC](https://devforum.zoom.us/t/enable-recording-play-passcode-field-in-recording-completed-webhook-payload/135556 "2025-07-22T12:55:58Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![user101](https://avatars.discourse-cdn.com/v4/letter/u/a9a28c/32.png) [@user101](https://devforum.zoom.us/u/user101)\
**Post date:** [July 22, 2025, 12:55pm UTC](https://devforum.zoom.us/t/enable-recording-play-passcode-field-in-recording-completed-webhook-payload/135556/1 "2025-07-22T12:55:58Z")

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**API Endpoint(s) and/or Zoom API Event(s)**

- Webhook Event: `recording.completed`\*

**Description:**  
We are developing an integration that listens to the `recording.completed` webhook in order to automatically process Zoom cloud recordings.

According to the official documentation, the `recording_play_passcode` field is not enabled by default and requires Zoom Support authorization.

We submitted a support ticket, but were informed that this request is outside the scope of our support plan and were advised to post here.

We would like to request that this field be enabled for our app so we can construct playback links using `play_url?pwd=XXXXX`. This is a critical step in our automated process.

* * *

**Error?**  
There is no error message. The `recording_play_passcode` field **does appear** in the webhook payload, but when using it in the URL (`play_url?pwd=...`), Zoom **still prompts for a password** to access the recording — as if the parameter is not enabled or not functioning as expected.

* * *

**How To Reproduce:**

1. Set up a webhook for the `recording.completed` event
2. Receive the payload when a cloud recording is completed
3. Confirm that the `recording_play_passcode` field is present in the payload
4. Construct the playback URL using `play_url?pwd=<recording_play_passcode>`
5. When accessing the link, Zoom still asks for the password manually
6. This prevents us from providing a seamless direct playback experience for users

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [July 22, 2025, 7:00pm UTC](https://devforum.zoom.us/t/enable-recording-play-passcode-field-in-recording-completed-webhook-payload/135556/2 "2025-07-22T19:00:21Z")

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Hi @user101  
Thanks so much for reaching out to us.  
Can you please open up a ticket with our support team here:

> **[Official Zoom Support | Help Center](https://support.zoom.com/hc)**
>
> Access a wealth of support resources for all things Zoom. Choose from articles, videos, search, chat, and phone support. Get answers to all your questions here!