# Enable RTMS — meeting.rtms\_started never fires, app missing from auto-start dropdown

**URL:** <https://devforum.zoom.us/t/enable-rtms-meeting-rtms-started-never-fires-app-missing-from-auto-start-dropdown/144548>\
**Category:** Realtime Media Streams\
**Created:** [July 2, 2026, 10:50am UTC](https://devforum.zoom.us/t/enable-rtms-meeting-rtms-started-never-fires-app-missing-from-auto-start-dropdown/144548 "2026-07-02T10:50:07Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![TomsterGZ](https://avatars.discourse-cdn.com/v4/letter/t/46a35a/32.png) [@TomsterGZ](https://devforum.zoom.us/u/TomsterGZ)\
**Post date:** [July 2, 2026, 10:50am UTC](https://devforum.zoom.us/t/enable-rtms-meeting-rtms-started-never-fires-app-missing-from-auto-start-dropdown/144548/1 "2026-07-02T10:50:07Z")

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Requesting RTMS backend enablement for our app.

**Our app,** (General app, user-managed, Production)

(I can send details in DM)

**Symptoms:**

- `meeting.rtms_started` never fires. `meeting.started` / `meeting.ended` deliver fine to our validated webhook.
- Our app does not appear in Account Settings → Zoom Apps → “Auto-start apps that access shared realtime meeting content” — only “None” is listed.

**Verified on our side:**

- Scopes granted: `meeting:read:meeting_audio`, `meeting:read:meeting_transcript`, `zoomapp:inmeeting`
- Events subscribed: `rtms:read:rtms_started`, `rtms:read:rtms_stopped`
- Account setting “Share realtime meeting content with apps” is ON
- App-level RTMS auto-start enabled; host authorized the app with auto-start + the RTMS Started event
- Webhook endpoint validated and receiving other events

Could you enable RTMS for this app/account on the backend? Also, please confirm whether a Developer pack (or other add-on) is required on our plan for RTMS. Thanks!

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**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\
**Post date:** [July 2, 2026, 12:57pm UTC](https://devforum.zoom.us/t/enable-rtms-meeting-rtms-started-never-fires-app-missing-from-auto-start-dropdown/144548/2 "2026-07-02T12:57:36Z")

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@TomsterGZ you will need developer pack to enable RTMS on your account

> **[Developer Pricing - Zoom](https://zoom.us/pricing/developer)**
>
> Accelerate development and build customizable video-based applications with Zoom's industry leading video-first communications platform.

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<div class="post-metadata">

**Author:** ![TomsterGZ](https://avatars.discourse-cdn.com/v4/letter/t/46a35a/32.png) [@TomsterGZ](https://devforum.zoom.us/u/TomsterGZ)\
**Post date:** [July 2, 2026, 1:10pm UTC](https://devforum.zoom.us/t/enable-rtms-meeting-rtms-started-never-fires-app-missing-from-auto-start-dropdown/144548/3 "2026-07-02T13:10:58Z")

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We do have the $100 package.

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<div class="post-metadata">

**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\
**Post date:** [July 2, 2026, 1:22pm UTC](https://devforum.zoom.us/t/enable-rtms-meeting-rtms-started-never-fires-app-missing-from-auto-start-dropdown/144548/4 "2026-07-02T13:22:50Z")

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@TomsterGZ Zoom Build Platform is different from Zoom Developer Pack.

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<div class="post-metadata">

**Author:** ![TomsterGZ](https://avatars.discourse-cdn.com/v4/letter/t/46a35a/32.png) [@TomsterGZ](https://devforum.zoom.us/u/TomsterGZ)\
**Post date:** [July 2, 2026, 1:41pm UTC](https://devforum.zoom.us/t/enable-rtms-meeting-rtms-started-never-fires-app-missing-from-auto-start-dropdown/144548/5 "2026-07-02T13:41:57Z")

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OK, I got Zoom Developer Pack.

What now? do I need to enable anything in settings?

Do I need Zoom Build Platfom for this or not?

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<div class="post-metadata">

**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\
**Post date:** [July 2, 2026, 2:15pm UTC](https://devforum.zoom.us/t/enable-rtms-meeting-rtms-started-never-fires-app-missing-from-auto-start-dropdown/144548/6 "2026-07-02T14:15:46Z")

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@TomsterGZ you don’t need the build platform.

Here are some next steps. You need to assign users to this app. For testing purpose, you can click on “add app now” in your Local Test page.

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/8/6810d87c9e810fd978810a96a99ce8d632439dba.png)

Your auto start is already configured correctly.

You should now receive the rtms started and stopped in your webhook endpoint, once you start your meeting.