# Error 3301. Recording does not exist

**URL:** <https://devforum.zoom.us/t/error-3301-recording-does-not-exist/66635>\
**Category:** Meeting SDK\
**Tags:** webinar\
**Created:** [March 29, 2022, 3:11pm UTC](https://devforum.zoom.us/t/error-3301-recording-does-not-exist/66635 "2022-03-29T15:11:29Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![mikegreen](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mikegreen/32/36417_2.png) [@mikegreen](https://devforum.zoom.us/u/mikegreen)\
**Post date:** [March 29, 2022, 3:11pm UTC](https://devforum.zoom.us/t/error-3301-recording-does-not-exist/66635/1 "2022-03-29T15:11:29Z")

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Hi There,

Please Help!

**Description**  
My mentor have recorded meeting and received the email notifications saying the recordings were processed, but when I go to view them or download them, I get an error advising it is not available.

**Error**  
My Recording is saying:  
“This recording does not exist. (3,301)”

**Link** : [Error - Zoom](https://zoom.us/rec/share/dC9jrQEvBv9yfM06KpJ1caIQKGytmRxa4doqqsNdpvU6_Oospz2ju-cBX8VUOVSy.E8BLv-iZSXrCFNEb)

It is fairly crucial recording for me.

Best regards, Mike

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**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\
**Post date:** [May 18, 2022, 4:41am UTC](https://devforum.zoom.us/t/error-3301-recording-does-not-exist/66635/2 "2022-05-18T04:41:41Z")

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Greeting, @mikegreen,

Thank you for posting in the Developer Forum. For this matter, we kindly ask you to submit a ticket with our support. They will be able to give you more personalized support.

[https://support.zoom.us/hc/en-us](https://support.zoom.us/hc/en-us)

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**Author:** ![jkapitakis](https://avatars.discourse-cdn.com/v4/letter/j/f0a364/32.png) [@jkapitakis](https://devforum.zoom.us/u/jkapitakis)\
**Post date:** [January 9, 2023, 4:08pm UTC](https://devforum.zoom.us/t/error-3301-recording-does-not-exist/66635/3 "2023-01-09T16:08:16Z")

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we are having the same issue!

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**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\
**Post date:** [January 12, 2023, 2:06am UTC](https://devforum.zoom.us/t/error-3301-recording-does-not-exist/66635/4 "2023-01-12T02:06:34Z")

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@jkapitakis ,  
For this matter, we kindly ask you to submit a ticket with our support team as they will be able to give you more personalized support.

[https://support.zoom.us/hc/en-us](https://support.zoom.us/hc/en-us)