# Error 4711, missing scopes but scopes are there

**URL:** <https://devforum.zoom.us/t/error-4711-missing-scopes-but-scopes-are-there/112215>\
**Category:** API and Webhooks\
**Created:** [June 19, 2024, 12:22pm UTC](https://devforum.zoom.us/t/error-4711-missing-scopes-but-scopes-are-there/112215 "2024-06-19T12:22:18Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![5mins\_engineering](https://avatars.discourse-cdn.com/v4/letter/5/3be4f8/32.png) [@5mins\_engineering](https://devforum.zoom.us/u/5mins_engineering)\
**Post date:** [June 19, 2024, 12:22pm UTC](https://devforum.zoom.us/t/error-4711-missing-scopes-but-scopes-are-there/112215/1 "2024-06-19T12:22:18Z")

</div>

Endpoint: [https://api.zoom.us/v2/users/me/webinars](https://api.zoom.us/v2/users/me/webinars)

**Description**  
I have a published app with the scope “meeting:write”. I now want to add support for webinars.  
In the new app building flow, I added the scope “webinar:write” to both the development app and the production app.

While testing locally using the dev app, everything works fine.  
In my staging environment, using the production credentials (with the owner account), I’m getting an error when trying to create a webinar.

```auto
{
"code":4711,
"message":"Invalid access token, does not contain scopes:[webinar:write, webinar:write:admin]."
}

```

Can I not use the production app credentials for this new scope while it is not approved and published again? I think I should be able to use the production app when authorizing with the owner account.

---

<div class="post-metadata">

**Author:** ![5mins\_engineering](https://avatars.discourse-cdn.com/v4/letter/5/3be4f8/32.png) [@5mins\_engineering](https://devforum.zoom.us/u/5mins_engineering)\
**Post date:** [June 21, 2024, 8:42am UTC](https://devforum.zoom.us/t/error-4711-missing-scopes-but-scopes-are-there/112215/2 "2024-06-21T08:42:48Z")

</div>

Any chance someone from the Zoom team can help here?

---

<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [June 26, 2024, 8:51pm UTC](https://devforum.zoom.us/t/error-4711-missing-scopes-but-scopes-are-there/112215/3 "2024-06-26T20:51:54Z")

</div>

Hi @5mins_engineering  
If you made any changes to your app, you will need to submit your app for update review.

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [June 30, 2025, 12:28pm UTC](https://devforum.zoom.us/t/error-4711-missing-scopes-but-scopes-are-there/112215/4 "2025-06-30T12:28:24Z")

</div>

Closed on June 30, 2025, 12:28pm UTC

This topic was automatically closed 368 days after the last reply. New replies are no longer allowed.