# Error 7004 - Message sent from or to deactivated user

**URL:** <https://devforum.zoom.us/t/error-7004-message-sent-from-or-to-deactivated-user/132081>\
**Category:** Team Chat Apps\
**Tags:** api\
**Created:** [April 29, 2025, 1:28am UTC](https://devforum.zoom.us/t/error-7004-message-sent-from-or-to-deactivated-user/132081 "2025-04-29T01:28:35Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![visorroche](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/visorroche/32/49141_2.png) [@visorroche](https://devforum.zoom.us/u/visorroche)\
**Post date:** [April 29, 2025, 1:28am UTC](https://devforum.zoom.us/t/error-7004-message-sent-from-or-to-deactivated-user/132081/1 "2025-04-29T01:28:35Z")

</div>

Hello!

I am having problems to send a message as a Bot in a channel. I am trying to use channel id in this request as to\_jid:

v2/im/chat/messages

```auto
{
    "robot_jid": "v1aaoysmk0t4eopsarvlrxzg@xmpp.zoom.us",
    "to_jid": "2dfc51d56da34cae926fed6c75b436b1",
    "account_id": "wUeXxOgtSrapUHNHzAWssA",
    "content": {
        "body": [{
            "type": "message",
            "text": "message"
        }]
    }
}

```

i don’t know if is possible but i receive this error all the time

```auto
{
    "code": 7004,
    "message": "Message sent from or to deactivated user",
    "result": false
}

```

The channel is public and allowed to receive external users.  
I try add the bot as an user but is necessary approve the request manually to do it.  
I don’t know if it is the correct flow or if have a better way.

---

<div class="post-metadata">

**Author:** ![visorroche](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/visorroche/32/49141_2.png) [@visorroche](https://devforum.zoom.us/u/visorroche)\
**Post date:** [April 29, 2025, 2:31am UTC](https://devforum.zoom.us/t/error-7004-message-sent-from-or-to-deactivated-user/132081/2 "2025-04-29T02:31:34Z")

</div>

I found the answer. When send a message to a channel we need to concat @conference.xmpp.zoom.us after the id like “[2dfc51d56da34cae926fed6c75b436b1@conference.xmpp.zoom.us](mailto:2dfc51d56da34cae926fed6c75b436b1@conference.xmpp.zoom.us)” and is possible send the message