# Error: Client network socket disconnected before secure TLS connection was established

**URL:** <https://devforum.zoom.us/t/error-client-network-socket-disconnected-before-secure-tls-connection-was-established/48931>\
**Category:** API and Webhooks\
**Created:** [April 26, 2021, 11:37pm UTC](https://devforum.zoom.us/t/error-client-network-socket-disconnected-before-secure-tls-connection-was-established/48931 "2021-04-26T23:37:51Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![travis.ramm](https://avatars.discourse-cdn.com/v4/letter/t/ee7513/32.png) [@travis.ramm](https://devforum.zoom.us/u/travis.ramm)\
**Post date:** [April 26, 2021, 11:37pm UTC](https://devforum.zoom.us/t/error-client-network-socket-disconnected-before-secure-tls-connection-was-established/48931/1 "2021-04-26T23:37:52Z")

</div>

## Using this template helps us debug your issues more effectively 🙂

**Description**  
It appears that the api call specifically for get listed recordings seems to be failing. Other api calls, Create account, get license count, and delete account work without any issue.

**Error**  
Error: Client network socket disconnected before secure TLS connection was established  
ECONNRESET

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
JWT

**Which Endpoint/s?**  
/recordings

**How To Reproduce (If applicable)**  
Steps to reproduce the behavior:  
Run below in scheduled task

1. var config = {  
method: ‘get’,  
url: ‘[https://api.zoom.us/v2/users/first.last@email.com/recordings?from=2021-04-23&to=2021-05-23](https://api.zoom.us/v2/users/first.last@email.com/recordings?from=2021-04-23&to=2021-05-23)’,  
headers: {  
‘Content-Type’: ‘application/json’,  
Authorization: `Bearer ${accessToken}`  
}  
axios(config)  
.then(function (response) {  
console.log(JSON.stringify(response.data));  
})  
.catch(function (error) {  
console.log(error);  
});
2. See error

**Screenshots (If applicable)**  
If applicable, add screenshots to help explain your problem.

**Additional context**  
Multiple other zoom api calls work without issue. Currently using create, list license count, and delete.

---

<div class="post-metadata">

**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [April 27, 2021, 9:00pm UTC](https://devforum.zoom.us/t/error-client-network-socket-disconnected-before-secure-tls-connection-was-established/48931/2 "2021-04-27T21:00:29Z")

</div>

Hi @travis.ramm,

Thanks for reaching out about this—are you still seeing this issue? Typically this represents a transient error that could have been caused by a network disconnection when attempting your request, etc. If you’re still seeing this issue on just this endpoint specifically, can you share the approximate timestamp and request URL with us at [developersupport@zoom.us](mailto:developersupport@zoom.us)?

Thanks,  
Will

---

<div class="post-metadata">

**Author:** ![travis.ramm](https://avatars.discourse-cdn.com/v4/letter/t/ee7513/32.png) [@travis.ramm](https://devforum.zoom.us/u/travis.ramm)\
**Post date:** [May 3, 2021, 6:22pm UTC](https://devforum.zoom.us/t/error-client-network-socket-disconnected-before-secure-tls-connection-was-established/48931/3 "2021-05-03T18:22:18Z")

</div>

Was off the past few days. Sent an email on the /recordings call as I haven’t had any success getting this call to work without waiting 5-15 minutes for it to return data. I’m not sure what the expected time to return should be considering it’s Rate Limit Label is Medium.

---

<div class="post-metadata">

**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [May 4, 2021, 2:00pm UTC](https://devforum.zoom.us/t/error-client-network-socket-disconnected-before-secure-tls-connection-was-established/48931/4 "2021-05-04T14:00:33Z")

</div>

Thanks @travis.ramm—I can see you’ve been in touch with our team over email, so we will continue the conversation there.

Best,  
Will

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [June 4, 2021, 12:00am UTC](https://devforum.zoom.us/t/error-client-network-socket-disconnected-before-secure-tls-connection-was-established/48931/5 "2021-06-04T00:00:53Z")

</div>

Closed on June 4, 2021, 12:00am UTC

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.