# Error Code 10003 installing preview client on Windows **URL:** \ **Category:** Realtime Media Streams\ **Created:** [April 9, 2025, 7:52pm UTC](https://devforum.zoom.us/t/error-code-10003-installing-preview-client-on-windows/131249 "2025-04-09T19:52:12Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![jeremy.wright](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jeremy.wright/32/19091_2.png) [@jeremy.wright](https://devforum.zoom.us/u/jeremy.wright)\ **Post date:** [April 9, 2025, 7:52pm UTC](https://devforum.zoom.us/t/error-code-10003-installing-preview-client-on-windows/131249/1 "2025-04-09T19:52:12Z")
Some Developer preview participants are seeing Error code: 10003 when trying to install the preview client on Windows. Please take the following steps to resolve 1. Right click the install package 2. click view cert. select cert path and then select the root cert. then click view cert. 3. click install. 4. install as a admin in the local machine. 5. select place all. 6. select trusted root cert. 7. then click ok, next and so on. ![D40443DF-CCF2-4B72-962D-58CFDEFE9923.png](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/8/1/8135d160b86e96468c7d9485e278e3a987cf0096.png) ![1CB60518-51D9-4682-B624-5B86DDB9D4F3.png](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/1/1/11cbbe17ab08f65670746a139eb9ef1a308f9fb7.png) ![57CC9102-9F97-42F6-9907-298B9CA89AC3.png](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/d/1/d10fbe5f857a376495cd5cccc1bde85eba3af018.png) ![DCF8BE4F-7A6A-4D40-A644-ECCDC3E78478.png](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/7/f/7fc445da3819c92a7ae1f2f35e7f98227f496a3b.png) ![6287BB92-F179-4684-825B-6B7C9C8F976E.png](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/f/6fb411a9bfb669038c8f018e10359fb711c954a1.png) ---
**Author:** ![jeremy.wright](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jeremy.wright/32/19091_2.png) [@jeremy.wright](https://devforum.zoom.us/u/jeremy.wright)\ **Post date:** [April 9, 2025, 7:52pm UTC](https://devforum.zoom.us/t/error-code-10003-installing-preview-client-on-windows/131249/2 "2025-04-09T19:52:28Z")
Unlisted on April 9, 2025, 7:52pm UTC ---
**Author:** ![jeremy.wright](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jeremy.wright/32/19091_2.png) [@jeremy.wright](https://devforum.zoom.us/u/jeremy.wright)\ **Post date:** [April 9, 2025, 7:52pm UTC](https://devforum.zoom.us/t/error-code-10003-installing-preview-client-on-windows/131249/3 "2025-04-09T19:52:31Z")
Closed on April 9, 2025, 7:52pm UTC ---
**Author:** ![jeremy.wright](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jeremy.wright/32/19091_2.png) [@jeremy.wright](https://devforum.zoom.us/u/jeremy.wright)\ **Post date:** [April 9, 2025, 8:03pm UTC](https://devforum.zoom.us/t/error-code-10003-installing-preview-client-on-windows/131249/4 "2025-04-09T20:03:28Z")
Listed on April 9, 2025, 8:03pm UTC ---
**Author:** ![jeremy.wright](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jeremy.wright/32/19091_2.png) [@jeremy.wright](https://devforum.zoom.us/u/jeremy.wright)\ **Post date:** [April 9, 2025, 8:05pm UTC](https://devforum.zoom.us/t/error-code-10003-installing-preview-client-on-windows/131249/5 "2025-04-09T20:05:33Z")
Opened on April 9, 2025, 8:05pm UTC ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [July 21, 2025, 4:30pm UTC](https://devforum.zoom.us/t/error-code-10003-installing-preview-client-on-windows/131249/6 "2025-07-21T16:30:12Z")
Closed on July 21, 2025, 4:30pm UTC