# Error code 1001 when Get sub account details **URL:** \ **Category:** Meetings\ **Created:** [September 20, 2022, 2:11am UTC](https://devforum.zoom.us/t/error-code-1001-when-get-sub-account-details/76216 "2022-09-20T02:11:50Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![phoopwint.aung.za](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/phoopwint.aung.za/32/57256_2.png) [@phoopwint.aung.za](https://devforum.zoom.us/u/phoopwint.aung.za)\ **Post date:** [September 20, 2022, 2:11am UTC](https://devforum.zoom.us/t/error-code-1001-when-get-sub-account-details/76216/1 "2022-09-20T02:11:50Z")
I got response as " **Error code 1001, the user does not exist or does not belong to the current account**" when i make API call with **Get sub account details**.Although It existed as a sub account under master account , I can’t get response ,only get the above error response. Can i know why I got response for this account? ---
**Author:** ![phoopwint.aung.za](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/phoopwint.aung.za/32/57256_2.png) [@phoopwint.aung.za](https://devforum.zoom.us/u/phoopwint.aung.za)\ **Post date:** [September 22, 2022, 4:49am UTC](https://devforum.zoom.us/t/error-code-1001-when-get-sub-account-details/76216/2 "2022-09-22T04:49:44Z")
Hello, After few days, i tested again to get account information for Account A by using API , then I can get account information successfully. **API endpoint =\>[https://api.zoom.us/v2/accounts/{accountID}](https://api.zoom.us/v2/accounts/%7BaccountID%7D)** There are other accounts that have similar issue as Account A. Why there is 404 Error / Error code 1001 occurs sometimes and then information can get successfully again for these account ? Is there any reason for this issue ? ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [September 23, 2022, 4:40pm UTC](https://devforum.zoom.us/t/error-code-1001-when-get-sub-account-details/76216/3 "2022-09-23T16:40:21Z")
Hi @phoopwint.aung.za thanks for bringing this to our attention! If this happens again, can you please submit a support ticket with the full API call/response details so we can check this error on our back end and see why it is happening despite the account existing? ---
**Author:** ![michael.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael.zoom/32/37213_2.png) [@michael.zoom](https://devforum.zoom.us/u/michael.zoom)\ **Post date:** [September 26, 2022, 11:27pm UTC](https://devforum.zoom.us/t/error-code-1001-when-get-sub-account-details/76216/4 "2022-09-26T23:27:34Z")
Hi @phoopwint.aung.za , are you using an access token owned by a specific user? Or are you using a JWT token for the account (API key and secret)? As Gianni suggests, a support ticket may help identify a connection between those accounts or something particular about the user permissions of the access token.