# Error Code: 1009

**URL:** <https://devforum.zoom.us/t/error-code-1009/673>\
**Category:** API and Webhooks\
**Created:** [August 3, 2017, 1:23pm UTC](https://devforum.zoom.us/t/error-code-1009/673 "2017-08-03T13:23:51Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Dennis\_San\_Jose](https://avatars.discourse-cdn.com/v4/letter/d/b5e925/32.png) [@Dennis\_San\_Jose](https://devforum.zoom.us/u/Dennis_San_Jose)\
**Post date:** [August 3, 2017, 1:23pm UTC](https://devforum.zoom.us/t/error-code-1009/673/1 "2017-08-03T13:23:51Z")

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Hi guys,

I have tried to create an account using the zoom rest api cust create account, however i can’t register an email account.

It return a response something like this.

{“error”:{“code”:1009,“message”:“The user&nbsp;[myemail@gmail.com](mailto:myemail@gmail.com)&nbsp;already holds an active account.”}}

What does this mean?

Thanks.

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**Author:** ![AOM\_Carl](https://avatars.discourse-cdn.com/v4/letter/a/4bbf92/32.png) [@AOM\_Carl](https://devforum.zoom.us/u/AOM_Carl)\
**Post date:** [August 3, 2017, 2:43pm UTC](https://devforum.zoom.us/t/error-code-1009/673/2 "2017-08-03T14:43:58Z")

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I have gotten this message recently as well when inviting new users via CSV.

Is this a new error message, or a new error? We used to be able to invite users who had their own paid accounts, and the ownership would simply pass to our corporate account. Is this no longer the case?

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**Author:** ![Joshua\_Woodward1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/joshua_woodward1/32/1480_2.png) [@Joshua\_Woodward1](https://devforum.zoom.us/u/Joshua_Woodward1)\
**Post date:** [August 8, 2017, 4:55pm UTC](https://devforum.zoom.us/t/error-code-1009/673/3 "2017-08-08T16:55:40Z")

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Dennis,

I answered via&nbsp;[https://github.com/zoom/api/issues/7](https://github.com/zoom/api/issues/7) - Thanks

&nbsp;

Carl,

I don’t believe this is new. A user (email address) can only belong to one account.

&nbsp;

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**Author:** ![rahul](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rahul/32/19762_2.png) [@rahul](https://devforum.zoom.us/u/rahul)\
**Post date:** [February 22, 2019, 10:24pm UTC](https://devforum.zoom.us/t/error-code-1009/673/4 "2019-02-22T22:24:07Z")

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Hi Joshua,

I am also experiencing same issue. I am not able to access the link you provided above.

Payload:  
{  
“action”: “custCreate”,  
“user\_info”: {  
“email”: "sample@xyz.com",  
“type”: 1,  
“first\_name”: “Sample”,  
“last\_name”: “Lastname”  
}  
}

Error I get is following.  
{  
“code”: 1009,  
“message”: “The user [sample@xyz.com](mailto:sample@xyz.com) already holds an active account.”  
}

User is already having paid account with Zoom. We are trying to create account for that user under our account using API.