# Error Code 2016 while creating user with custCreate action

**URL:** <https://devforum.zoom.us/t/error-code-2016-while-creating-user-with-custcreate-action/3253>\
**Category:** API and Webhooks\
**Created:** [February 11, 2019, 4:00pm UTC](https://devforum.zoom.us/t/error-code-2016-while-creating-user-with-custcreate-action/3253 "2019-02-11T16:00:51Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![sahil](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sahil/32/274_2.png) [@sahil](https://devforum.zoom.us/u/sahil)\
**Post date:** [February 11, 2019, 4:00pm UTC](https://devforum.zoom.us/t/error-code-2016-while-creating-user-with-custcreate-action/3253/1 "2019-02-11T16:00:51Z")

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Hello,

I am trying to implement this specific need of my project in which I need to make a user under action name: custCreate as specified in the following official zoom document.

Document: [https://zoom.github.io/api/#create-a-user](https://zoom.github.io/api/#create-a-user)

Error:  
stdClass Object  
(

[code] =\> 2016  
[message] =\> No permission, please contact Zoom customer support.  
)

Kindly help me with the next step. I know this is just for API Partner so in order to implement what necessary steps should be taken? Please guide.

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**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\
**Post date:** [February 11, 2019, 9:16pm UTC](https://devforum.zoom.us/t/error-code-2016-while-creating-user-with-custcreate-action/3253/2 "2019-02-11T21:16:25Z")

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Hi @sahil,

To get the API Plan, you will need to contact our support or sales team - [https://zoom.us/contactsales](https://zoom.us/contactsales).

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**Author:** ![tech](https://avatars.discourse-cdn.com/v4/letter/t/a9a28c/32.png) [@tech](https://devforum.zoom.us/u/tech)\
**Post date:** [June 11, 2019, 6:30am UTC](https://devforum.zoom.us/t/error-code-2016-while-creating-user-with-custcreate-action/3253/3 "2019-06-11T06:30:35Z")

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Hey @michael_p.zoom,

we are on Business trial plan, and still this API throws me the same error.

Thanks !

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**Author:** ![ojus.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ojus.zoom/32/734_2.png) [@ojus.zoom](https://devforum.zoom.us/u/ojus.zoom)\
**Post date:** [June 11, 2019, 9:26pm UTC](https://devforum.zoom.us/t/error-code-2016-while-creating-user-with-custcreate-action/3253/4 "2019-06-11T21:26:38Z")

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@tech please contact [https://zoom.us/contactsales](https://zoom.us/contactsales) . They currently handle all our partner plans at the moment.

Thanks!

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**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 6:27pm UTC](https://devforum.zoom.us/t/error-code-2016-while-creating-user-with-custcreate-action/3253/5 "2020-08-21T18:27:45Z")

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Closed on August 21, 2020, 6:27pm UTC



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<div class="post-metadata">

**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\
**Post date:** [November 2, 2023, 3:35am UTC](https://devforum.zoom.us/t/error-code-2016-while-creating-user-with-custcreate-action/3253/6 "2023-11-02T03:35:54Z")

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Updates for 2023: The CustCreate functionally is reserved for Zoom ISVs (Independent Software Vendors). If you want to keep the CustCreate API functionality, please contact the [Zoom ISV team](https://explore.zoom.us/en/isv/) and ask for an API Plan