# Error create user No permission, please contact Zoom customer support

**URL:** <https://devforum.zoom.us/t/error-create-user-no-permission-please-contact-zoom-customer-support/97243>\
**Category:** API and Webhooks\
**Created:** [October 23, 2023, 6:34pm UTC](https://devforum.zoom.us/t/error-create-user-no-permission-please-contact-zoom-customer-support/97243 "2023-10-23T18:34:51Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![oscar.caldera](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/oscar.caldera/32/53249_2.png) [@oscar.caldera](https://devforum.zoom.us/u/oscar.caldera)\
**Post date:** [October 23, 2023, 6:34pm UTC](https://devforum.zoom.us/t/error-create-user-no-permission-please-contact-zoom-customer-support/97243/1 "2023-10-23T18:34:51Z")

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Error create user, Can anyone help me?  
{  
“endpoint”: “api zoom us/v2/users”,  
“response\_headers”: [  
“Set-Cookie: zm\_aid=; Max-Age=0; Expires=Thu, 01 Jan 1970 00:00:10 GMT; [Domain=zoom.us](http://Domain=zoom.us); Path=/; Secure; HttpOnly”  
],  
“date\_time”: “2023-10-23 14:08:02”,  
“method”: “POST”,  
“request\_body”: “{“action”:“custCreate”,“user\_info”:{“[email":"cp.jp@gmail.com](mailto:email%22:%22cp.jp@gmail.com)”,“type”:1,“first\_name”:“jose”,“last\_name”:”“}}”,  
“response”: {  
“code”: 2016,  
“message”: “No permission, please contact Zoom customer support.”  
},  
“request\_headers”: [  
“accept-encoding: gzip”,  
“accept: _/_”,  
“authorization: \*\*\*\*\*\*”,  
“connection: close”,  
“content-type: application/json”  
],  
“request\_params”: ,  
“http\_status”: “400”  
}

---

<div class="post-metadata">

**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\
**Post date:** [October 23, 2023, 11:36pm UTC](https://devforum.zoom.us/t/error-create-user-no-permission-please-contact-zoom-customer-support/97243/2 "2023-10-23T23:36:53Z")

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@oscar.caldera

action:custCreate action is only meant for ISV customers.

Other methods of user creation may continue to be used. The CustCreate functionally is reserved for Zoom ISVs (Independent Software Vendors). If you want to keep the CustCreate API functionality, please contact the [Zoom ISV team](https://explore.zoom.us/en/isv/) and ask for an API plan

---

<div class="post-metadata">

**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\
**Post date:** [October 24, 2023, 11:27am UTC](https://devforum.zoom.us/t/error-create-user-no-permission-please-contact-zoom-customer-support/97243/3 "2023-10-24T11:27:41Z")

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Closed on October 24, 2023, 11:27am UTC