# Error downloading recording.transcrip file

**URL:** <https://devforum.zoom.us/t/error-downloading-recording-transcrip-file/107664>\
**Category:** API and Webhooks\
**Tags:** webhooks\
**Created:** [April 11, 2024, 4:04am UTC](https://devforum.zoom.us/t/error-downloading-recording-transcrip-file/107664 "2024-04-11T04:04:21Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![ops2](https://avatars.discourse-cdn.com/v4/letter/o/b5a626/32.png) [@ops2](https://devforum.zoom.us/u/ops2)\
**Post date:** [April 11, 2024, 4:04am UTC](https://devforum.zoom.us/t/error-downloading-recording-transcrip-file/107664/1 "2024-04-11T04:04:21Z")

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I’m using fetch request in AWS lambda to download zoom’s conference subtitle file and store it to s3, but the downloaded file is an HTML that suggests This recording does not exist.(3,301) error, if I visit download\_url directly in browser I can download the subtitle file properly.

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**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [April 11, 2024, 4:18pm UTC](https://devforum.zoom.us/t/error-downloading-recording-transcrip-file/107664/2 "2024-04-11T16:18:50Z")

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Hi @ops2 ,

Not sure what your requests params are, but please review this guidance for troubleshooting tips for downloads: [Optimize Zoom cloud recording workflows -- guidance and tips for developers for extracting data-rich AI-powered insights](https://developers.zoom.us/blog/openapi-guide-cloud-recording/)

Depending on the type of meeting and how it’s queried you may get a “does not exist” error.

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**Author:** ![ops2](https://avatars.discourse-cdn.com/v4/letter/o/b5a626/32.png) [@ops2](https://devforum.zoom.us/u/ops2)\
**Post date:** [April 12, 2024, 12:58am UTC](https://devforum.zoom.us/t/error-downloading-recording-transcrip-file/107664/4 "2024-04-12T00:58:56Z")

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Hi @gianni.zoom thank you for the feedback, this is confusing me, not all requests return the wrong HTML, three out of ten requests may have a record does not exist error, at the moment I’m just fetch the download\_url, is there anything I need to be aware of, please check, thanks again!

 ![WechatIMG953](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/c/8/c89a50cbcec96db66c83dfe97187c3fe2988af7a.png)

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**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [April 16, 2024, 9:46pm UTC](https://devforum.zoom.us/t/error-downloading-recording-transcrip-file/107664/5 "2024-04-16T21:46:12Z")

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Hi @ops2 , in the section I linked, several of those options could lead to “recording not found” via API. Have you gone through the suggestions there?

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**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [May 29, 2024, 7:51pm UTC](https://devforum.zoom.us/t/error-downloading-recording-transcrip-file/107664/6 "2024-05-29T19:51:28Z")

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Hi @ops2 , following up on this to check if you’ve gone through those suggestions.

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [June 2, 2025, 11:27am UTC](https://devforum.zoom.us/t/error-downloading-recording-transcrip-file/107664/7 "2025-06-02T11:27:40Z")

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Closed on June 2, 2025, 11:27am UTC

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