# Error on connecting via WEB SDK from China

**URL:** <https://devforum.zoom.us/t/error-on-connecting-via-web-sdk-from-china/94082>\
**Category:** Meetings\
**Created:** [August 28, 2023, 3:04pm UTC](https://devforum.zoom.us/t/error-on-connecting-via-web-sdk-from-china/94082 "2023-08-28T15:04:59Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![visit-russia](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/visit-russia/32/51509_2.png) [@visit-russia](https://devforum.zoom.us/u/visit-russia)\
**Post date:** [August 28, 2023, 3:04pm UTC](https://devforum.zoom.us/t/error-on-connecting-via-web-sdk-from-china/94082/1 "2023-08-28T15:04:59Z")

</div>

Hello. We trying to start meeting in WEB SDK. We use client view and component view, but from China could`nt connect to meeting. The host started from Armenia correctly and from other countries, we can connect to zoom meeting via web sdk.

But when trying from China we get error: Joining meeting timeout.

In code we get error

```auto

method=join
status=false
result=
errorMessage=Fail to join the meeting
errorCode=1

```

We add Hong Kong SAR to Customize data centers for meeting/webinar/whiteboard data

And add China CDN (all cdn files connected from [https://jssdk.zoomus.cn](https://jssdk.zoomus.cn))

Version of SDK 2.15.0  
There is code for client view

```auto

ZoomMtg.setZoomJSLib("https://jssdk.zoomus.cn/2.15.0/lib", "/av");
ZoomMtg.preLoadWasm();
ZoomMtg.prepareWebSDK();
// loads language files, also passes any error messages to the ui
ZoomMtg.i18n.load('en-US');
ZoomMtg.i18n.reload('en-US');
function startMeeting(zt) {
   document.getElementById('zoom-client-view').style.display = 'block';
   ZoomMtg.init({
      leaveUrl: leaveUrl,
      success: (success) => {
         var options = {
         signature: signature,
         sdkKey: sdkKey,
         meetingNumber: meetingNumber,
         passWord: passWord,
         userName: userName,
         userEmail: userEmail,
         success: (success) => {
         },
         error: (error) => {
            $.ajax({
               url: '/zoom-log',
               data: {log: error}
            });
         }
         };
         if (zt) {
           options.zak = zt;
         }
         ZoomMtg.join(options);
      },
      error: (error) => {
         $.ajax({
            url: '/zoom-log',
            data: {log: error}
         });
      }
   });
}

```

---

<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [September 13, 2023, 9:11pm UTC](https://devforum.zoom.us/t/error-on-connecting-via-web-sdk-from-china/94082/2 "2023-09-13T21:11:48Z")

</div>

Hi @visit-russia  
Sorry for the late reply here  
Have you tried running the sample app:

> **[GitHub - zoom/meetingsdk-web-sample: Zoom Meeting SDK web sample](https://github.com/zoom/meetingsdk-web-sample)**
>
> Zoom Meeting SDK web sample. Contribute to zoom/meetingsdk-web-sample development by creating an account on GitHub.