# Error on get webinar participants **URL:** \ **Category:** API and Webhooks\ **Created:** [January 28, 2020, 3:17pm UTC](https://devforum.zoom.us/t/error-on-get-webinar-participants/7736 "2020-01-28T15:17:29Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![hsintegration](https://avatars.discourse-cdn.com/v4/letter/h/54ee81/32.png) [@hsintegration](https://devforum.zoom.us/u/hsintegration)\ **Post date:** [January 28, 2020, 3:17pm UTC](https://devforum.zoom.us/t/error-on-get-webinar-participants/7736/1 "2020-01-28T15:17:29Z")
Account-level app. I see in logs weird (undocumented) error on attempt to [get webinar participants report](https://marketplace.zoom.us/docs/api-reference/zoom-api/reports/reportwebinarparticipants): ``` { "code"=200, "message"="No permission." } ``` The error appears on a bunch of Zoom accounts. What might be the reason(s) of such an error? **P.S.** Doesn’t seem to be a missing _report:read:admin_ scope issue because the error in this case is a bit different: ``` { "code": 4700, "message": "Invalid access token, does not contain scopes: [report:read:admin, zms:report:read]" } ``` ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [January 28, 2020, 5:47pm UTC](https://devforum.zoom.us/t/error-on-get-webinar-participants/7736/2 "2020-01-28T17:47:21Z")
Hey @hsintegration, Do the users you are calling this endpoint for have [the following prerequisites](https://marketplace.zoom.us/docs/api-reference/zoom-api/reports/reportwebinarparticipants): “Pro or a higher plan with Webinar add-on enabled.” Thanks, Tommy ---
**Author:** ![hsintegration](https://avatars.discourse-cdn.com/v4/letter/h/54ee81/32.png) [@hsintegration](https://devforum.zoom.us/u/hsintegration)\ **Post date:** [January 28, 2020, 5:57pm UTC](https://devforum.zoom.us/t/error-on-get-webinar-participants/7736/3 "2020-01-28T17:57:07Z")
Hey @tommy, Yes, they do. In fact, the request to the endpoint is triggered by the [Webinar Ended webhook event](https://marketplace.zoom.us/docs/api-reference/webhook-reference/webinar-events/webinar-ended). Thanks, Alex ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [January 28, 2020, 6:57pm UTC](https://devforum.zoom.us/t/error-on-get-webinar-participants/7736/4 "2020-01-28T18:57:24Z")
Hey @hsintegration, Can you share the webinar IDs so I can debug? Thanks, Tommy ---
**Author:** ![hsintegration](https://avatars.discourse-cdn.com/v4/letter/h/54ee81/32.png) [@hsintegration](https://devforum.zoom.us/u/hsintegration)\ **Post date:** [January 29, 2020, 12:53pm UTC](https://devforum.zoom.us/t/error-on-get-webinar-participants/7736/5 "2020-01-29T12:53:24Z")
Hey @tommy, Sure, here are some: Account#1 - id: “989257407”, uuid: “09oR0kGvTKiXDZT6I1p2Zw==” - id: “360505726”, uuid: “rOeUgdslTECb3kWDecrfmw==” - id: “283321561”, uuid: “0fT0vk7TTVCKg1S6Q68ALA==” Account#2 - id: “484736634”, uuid: “Qju/v2mlQJujx7rtNP33aw==” Account#3 - id: “731402432”, uuid: “/gf7gcnGRDWtDGBVy/u4vw==” Thanks for looking into this, Alex ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [January 29, 2020, 6:02pm UTC](https://devforum.zoom.us/t/error-on-get-webinar-participants/7736/6 "2020-01-29T18:02:53Z")
Hey @hsintegration, From what I can tell, those 3 accounts do not have your app installed. Can you see if they uninstalled it? Thanks, Tommy ---
**Author:** ![hsintegration](https://avatars.discourse-cdn.com/v4/letter/h/54ee81/32.png) [@hsintegration](https://devforum.zoom.us/u/hsintegration)\ **Post date:** [January 29, 2020, 8:15pm UTC](https://devforum.zoom.us/t/error-on-get-webinar-participants/7736/7 "2020-01-29T20:15:59Z")
Hey @tommy, Sorry, I’m posting from QA account 😅 Here’s the app [https://marketplace.zoom.us/apps/o8JuTnfNQ3mS5URt2qjp1Q](https://marketplace.zoom.us/apps/o8JuTnfNQ3mS5URt2qjp1Q) Thanks, Alex ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [January 29, 2020, 8:39pm UTC](https://devforum.zoom.us/t/error-on-get-webinar-participants/7736/8 "2020-01-29T20:39:54Z")
Hey @hsintegration, Thanks, our engineers are looking into this. I will post back here with updates. (ZOOM-135474) Thanks, Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [February 5, 2020, 4:34pm UTC](https://devforum.zoom.us/t/error-on-get-webinar-participants/7736/9 "2020-02-05T16:34:27Z")
Hey @hsintegration, It appears the users affected do not have permission to GET Webinar Reports. Perhaps after installation their `Dashboard and Report - Usage reports ` permissions were changed. Those user IDs you shared are members and not admins. [https://marketplace.zoom.us/apphelp/o8JuTnfNQ3mS5URt2qjp1Q](https://marketplace.zoom.us/apphelp/o8JuTnfNQ3mS5URt2qjp1Q) Thanks, Tommy ---
**Author:** ![hsintegration](https://avatars.discourse-cdn.com/v4/letter/h/54ee81/32.png) [@hsintegration](https://devforum.zoom.us/u/hsintegration)\ **Post date:** [February 7, 2020, 3:46pm UTC](https://devforum.zoom.us/t/error-on-get-webinar-participants/7736/10 "2020-02-07T15:46:53Z")
I’ve reproduced the error after permission downgrade. Thank you @tommy! ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [February 7, 2020, 5:02pm UTC](https://devforum.zoom.us/t/error-on-get-webinar-participants/7736/11 "2020-02-07T17:02:23Z")
Happy to help! 🙂 Thanks, Tommy ---
**Author:** ![rania.mohamed](https://avatars.discourse-cdn.com/v4/letter/r/71c47a/32.png) [@rania.mohamed](https://devforum.zoom.us/u/rania.mohamed)\ **Post date:** [April 27, 2020, 9:11am UTC](https://devforum.zoom.us/t/error-on-get-webinar-participants/7736/12 "2020-04-27T09:11:13Z")
hey @tommy, when using this api curl --location --request GET '[https://api.zoom.us/v2/report/meetings/{meetingID}](https://api.zoom.us/v2/report/meetings/%7BmeetingID%7D) getting this error { “code”: 4700, “message”: “Invalid access token, does not contain scopes: [report:read:admin, zms:report:read].” } on my Application, these are my scopes dashboard:master,dashboard\_home:read:admin,dashboard\_meetings:read:admin,dashboard\_webinars:read:admin, meeting:master,meeting:read:admin,meeting:write:admin, report:master,report:read:admin, user:master,user:read:admin,user:write:admin, webinar:master,webinar:read:admin,webinar:write:admin and my Account Type is Licensed what can I do ? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 30, 2020, 4:23pm UTC](https://devforum.zoom.us/t/error-on-get-webinar-participants/7736/13 "2020-04-30T16:23:01Z")
Hey @rania.mohamed, Please try re installing your app. Thanks, Tommy ---
**Author:** ![rania.mohamed](https://avatars.discourse-cdn.com/v4/letter/r/71c47a/32.png) [@rania.mohamed](https://devforum.zoom.us/u/rania.mohamed)\ **Post date:** [May 3, 2020, 9:47am UTC](https://devforum.zoom.us/t/error-on-get-webinar-participants/7736/14 "2020-05-03T09:47:55Z")
Hey @tommy, after re Installing nothing changed same error . ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [May 6, 2020, 12:36am UTC](https://devforum.zoom.us/t/error-on-get-webinar-participants/7736/15 "2020-05-06T00:36:54Z")
Hey @rania.mohamed, I looked up your account and you have a basic account. What is the App Name? Thanks, Tommy ---
**Author:** ![rania.mohamed](https://avatars.discourse-cdn.com/v4/letter/r/71c47a/32.png) [@rania.mohamed](https://devforum.zoom.us/u/rania.mohamed)\ **Post date:** [May 10, 2020, 1:23pm UTC](https://devforum.zoom.us/t/error-on-get-webinar-participants/7736/16 "2020-05-10T13:23:20Z")
He @tommy, I made a new application to fix the problem & it worked thanks ---
**Author:** ![michael.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael.zoom/32/37213_2.png) [@michael.zoom](https://devforum.zoom.us/u/michael.zoom)\ **Post date:** [May 13, 2020, 7:56pm UTC](https://devforum.zoom.us/t/error-on-get-webinar-participants/7736/17 "2020-05-13T19:56:49Z")
Glad to hear it worked @rania.mohamed, please let us know if there’s anything we can help with! ---
**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\ **Post date:** [August 21, 2020, 9:17pm UTC](https://devforum.zoom.us/t/error-on-get-webinar-participants/7736/18 "2020-08-21T21:17:52Z")
Closed on August 21, 2020, 9:17pm UTC