# Error on JWT api\_crednetials not found

**URL:** <https://devforum.zoom.us/t/error-on-jwt-api-crednetials-not-found/60919>\
**Category:** API and Webhooks\
**Created:** [December 1, 2021, 8:04am UTC](https://devforum.zoom.us/t/error-on-jwt-api-crednetials-not-found/60919 "2021-12-01T08:04:59Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![azmat](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/azmat/32/32983_2.png) [@azmat](https://devforum.zoom.us/u/azmat)\
**Post date:** [December 1, 2021, 8:05am UTC](https://devforum.zoom.us/t/error-on-jwt-api-crednetials-not-found/60919/1 "2021-12-01T08:05:00Z")

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**Description**  
When I try to see JWT app credentials the page shows **error api\_crednetials not found** found while on the Manage section the one JWT app already created and the status is deactivated and its now allowing to activate again!

**Error**  
error api\_crednetials not found

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
JWT

**Which Endpoint/s?**  
Knowing the API endpoint/s can help us to identify your issue faster. Please link the ones you need help/have a question with.

**How To Reproduce (If applicable)**  
Steps to reproduce the behavior:

1. Click on “Develop\>Build app” section
2. Access JWT and click “View here” link
3. it will show error “api\_crednetials not found”

**Screenshots (If applicable)**

**Additional context**  
We’re using Zoom plugin in Moodle to create zoom sessions and In Moodle the error is **Invalid access token**

Related issue: [Can not create JWT app - API and Webhooks - Zoom Developer Forum](https://devforum.zoom.us/t/can-not-create-jwt-app/11118)

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**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [December 6, 2021, 11:27am UTC](https://devforum.zoom.us/t/error-on-jwt-api-crednetials-not-found/60919/2 "2021-12-06T11:27:05Z")

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Hi @azmat,

When you navigate to the Activate tab of your JWT app, what do you see?

Thanks,  
Will

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**Author:** ![azmat](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/azmat/32/32983_2.png) [@azmat](https://devforum.zoom.us/u/azmat)\
**Post date:** [December 6, 2021, 11:45am UTC](https://devforum.zoom.us/t/error-on-jwt-api-crednetials-not-found/60919/3 "2021-12-06T11:45:29Z")

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Dear @will.zoom,

Thanks for your reply. All fields was locked and there was no any button to activate again and also on JWT page, error “api\_crednetials not found” was showing! but now its disappeared, its working fine and the app automatically activated we didn’t do any change there. Do you know what could be the reason for this issue?

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**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [December 7, 2021, 12:38pm UTC](https://devforum.zoom.us/t/error-on-jwt-api-crednetials-not-found/60919/4 "2021-12-07T12:38:00Z")

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Hey @azmat, strange! Glad it’s working now. Is it possible that someone else on your account could have momentarily deactivated and then reactivated the app? JWT apps are accessible to any admins/owners on the account.

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [January 6, 2022, 10:38pm UTC](https://devforum.zoom.us/t/error-on-jwt-api-crednetials-not-found/60919/5 "2022-01-06T22:38:27Z")

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Closed on January 6, 2022, 10:38pm UTC

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