# Error using Telehealth API **URL:** \ **Category:** API and Webhooks\ **Created:** [March 19, 2020, 6:23pm UTC](https://devforum.zoom.us/t/error-using-telehealth-api/9020 "2020-03-19T18:23:59Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![pthillai](https://avatars.discourse-cdn.com/v4/letter/p/b3f665/32.png) [@pthillai](https://devforum.zoom.us/u/pthillai)\ **Post date:** [March 19, 2020, 6:24pm UTC](https://devforum.zoom.us/t/error-using-telehealth-api/9020/1 "2020-03-19T18:24:00Z")
Hi, We have a paid Zoom account. We are getting below error while starting a meeting. ApiKey Not Exist Or Incorrect Error code 500 sample URL: [https://applications.zoom.us/telehealth?org\_id=](https://applications.zoom.us/telehealth?org_id=) (we have our OrgID and secret key here) We created an JWT app and used that secret Key and Token for the above URL. Is that correct or do we need to use something else to create Telehealth meeting? ---
**Author:** ![pthillai](https://avatars.discourse-cdn.com/v4/letter/p/b3f665/32.png) [@pthillai](https://devforum.zoom.us/u/pthillai)\ **Post date:** [March 19, 2020, 8:36pm UTC](https://devforum.zoom.us/t/error-using-telehealth-api/9020/2 "2020-03-19T20:36:40Z")
Waiting for assistance. Please note I changed the URL to [https://zoom.us/telehealth?org\_id=](https://zoom.us/telehealth?org_id=) then I get error “AES decrypt failure (-1)” but my encryption is correct. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [March 19, 2020, 11:59pm UTC](https://devforum.zoom.us/t/error-using-telehealth-api/9020/3 "2020-03-19T23:59:10Z")
Hey @pthillai, Is your JWT app activated? ![Screen Shot 2020-03-19 at 5.58.44 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/c/cd150c0fa2b506c1da92255977926eed30843ead.png) If so, and it is still not working, please private message me the full URL [https://applications.zoom.us/telehealth?org\_id=](https://applications.zoom.us/telehealth?org_id=) (we have our OrgID and secret key here) Thanks, Tommy ---
**Author:** ![pthillai](https://avatars.discourse-cdn.com/v4/letter/p/b3f665/32.png) [@pthillai](https://devforum.zoom.us/u/pthillai)\ **Post date:** [March 20, 2020, 2:10am UTC](https://devforum.zoom.us/t/error-using-telehealth-api/9020/4 "2020-03-20T02:10:02Z")
Thanks for getting back to me. Yes it activated. I have sent my URL as a private message. ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/f/fb87d38cf28c762987b9bb80743e1b0d9e0443ae.png) ---
**Author:** ![pthillai](https://avatars.discourse-cdn.com/v4/letter/p/b3f665/32.png) [@pthillai](https://devforum.zoom.us/u/pthillai)\ **Post date:** [March 20, 2020, 2:15am UTC](https://devforum.zoom.us/t/error-using-telehealth-api/9020/5 "2020-03-20T02:15:24Z")
Could it be possible my account is not enabled for HIPAA compliant yet so this error is coming? We did send the BAA today. Please check the private message and you can access my account and see ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [March 20, 2020, 4:29pm UTC](https://devforum.zoom.us/t/error-using-telehealth-api/9020/6 "2020-03-20T16:29:17Z")
Hey @pthillai, That could be the issue. I will check. Thanks, Tommy ---
**Author:** ![pthillai](https://avatars.discourse-cdn.com/v4/letter/p/b3f665/32.png) [@pthillai](https://devforum.zoom.us/u/pthillai)\ **Post date:** [March 20, 2020, 5:05pm UTC](https://devforum.zoom.us/t/error-using-telehealth-api/9020/7 "2020-03-20T17:05:04Z")
Thanks. Pls enable it soon so we can work it. Many of our providers are waiting desperately for this feature especially due to the current situation. ---
**Author:** ![pthillai](https://avatars.discourse-cdn.com/v4/letter/p/b3f665/32.png) [@pthillai](https://devforum.zoom.us/u/pthillai)\ **Post date:** [March 20, 2020, 6:30pm UTC](https://devforum.zoom.us/t/error-using-telehealth-api/9020/8 "2020-03-20T18:30:31Z")
Please let me know if there is any update? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [March 20, 2020, 8:31pm UTC](https://devforum.zoom.us/t/error-using-telehealth-api/9020/9 "2020-03-20T20:31:54Z")
Hey @pthillai, Do you have the following prerequisites as mentioned in the [document](https://medium.com/zoom-developer-blog/integrating-zoom-into-your-emr-platform-692d112def40): 1. Request to have the “[API Cust Create](https://marketplace.zoom.us/docs/api-reference/zoom-api/users/usercreate#request-body)” option enabled for your account. This can be done by sending an email to isv@zoom.us 2. Zoom video visits require a paid Zoom account with enough host licenses (Pro or Corp) for the providers, plus 1 additional which is used to temporarily “host” video visits when a patient joins before a provider. Refer to [Zoom for Healthcare](https://zoom.us/healthcare) for additional licensing requirements. I’ve looked at your account and you have a free basic account. Thanks, Tommy ---
**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\ **Post date:** [August 21, 2020, 7:34pm UTC](https://devforum.zoom.us/t/error-using-telehealth-api/9020/10 "2020-08-21T19:34:12Z")