# Error when calling API to get session list

**URL:** <https://devforum.zoom.us/t/error-when-calling-api-to-get-session-list/138340>\
**Category:** Meetings\
**Tags:** api, video-sdk\
**Created:** [October 28, 2025, 7:17am UTC](https://devforum.zoom.us/t/error-when-calling-api-to-get-session-list/138340 "2025-10-28T07:17:32Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![tungnguyen020394](https://avatars.discourse-cdn.com/v4/letter/t/cab0a1/32.png) [@tungnguyen020394](https://devforum.zoom.us/u/tungnguyen020394)\
**Post date:** [October 28, 2025, 7:17am UTC](https://devforum.zoom.us/t/error-when-calling-api-to-get-session-list/138340/1 "2025-10-28T07:17:32Z")

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**API Endpoint(s) and/or Zoom API Event(s)**  
`/videosdk/sessions`

**Description**  
I called the session API but encountered a timeout error.

The parameter passed in: `session_name: 1915249411_1761542191528`

session info:  
`DM+yb884RBeAv4WJjKAisw==`

**Error?**  
`"REPORT RequestId: 34c813b4-41e7-42b0-a9f4-106700506ecc	Duration: 50000.00 ms	Billed Duration: 50000 ms	Memory Size: 2048 MB	Max Memory Used: 302 MB	Status: timeout"`

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [October 31, 2025, 6:54pm UTC](https://devforum.zoom.us/t/error-when-calling-api-to-get-session-list/138340/2 "2025-10-31T18:54:15Z")

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Hi @tungnguyen020394  
thanks for reaching out to us!  
Caould you please try to call the endpoint again with the same session id.  
I can see the session on our end and it does seem to exist so if you could try again and share the results with me please

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**Author:** ![Thong1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/thong1/32/69093_2.png) [@Thong1](https://devforum.zoom.us/u/Thong1)\
**Post date:** [November 5, 2025, 6:54am UTC](https://devforum.zoom.us/t/error-when-calling-api-to-get-session-list/138340/4 "2025-11-05T06:54:13Z")

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Hi @elisa.zoom

Thank you for your response. Unfortunately, we’re not able to call the API again at this time.  
Could you please help us check why the API call made at **GMT: Monday, 27 October 2025 06:03:22.437** resulted in a **timeout**?

We’d like to understand what might have caused the issue on your side during that specific request.

Thanks for your supports

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [November 5, 2025, 1:34pm UTC](https://devforum.zoom.us/t/error-when-calling-api-to-get-session-list/138340/5 "2025-11-05T13:34:37Z")

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Hi @Thong1  
I understand and would love to help here.  
Would you happen to have the tracking ID of the request? I will try to escalate this with the information you shared but if you could get me the tracking ID that would be ideal ( ZSEE-185333 internal ticket number for reference)