# Even users with admin role cannot approve the Zoom app **URL:** \ **Category:** App Marketplace\ **Created:** [December 5, 2023, 8:53am UTC](https://devforum.zoom.us/t/even-users-with-admin-role-cannot-approve-the-zoom-app/99544 "2023-12-05T08:53:52Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![kanata.koyama](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kanata.koyama/32/45206_2.png) [@kanata.koyama](https://devforum.zoom.us/u/kanata.koyama)\ **Post date:** [December 5, 2023, 8:53am UTC](https://devforum.zoom.us/t/even-users-with-admin-role-cannot-approve-the-zoom-app/99544/1 "2023-12-05T08:53:52Z")
**Description** We are using the Zoom OAuth app for our service, but some user who have admin role can’t authorize our zoom app. We would like to know the cause. Is there a permission missing for the “Administrator” role? ![image (1)](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/7/6/76ee89262980d298621fc69dd856f3b4ab0ef5c7.png) **How To Reproduce** _Steps to reproduce the behavior including:_ 1. admin zoom user installs zoom app(Zoom OAuth App) in our service ---
**Author:** ![freelancer.nak](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/freelancer.nak/32/40968_2.png) [@freelancer.nak](https://devforum.zoom.us/u/freelancer.nak)\ **Post date:** [December 5, 2023, 2:01pm UTC](https://devforum.zoom.us/t/even-users-with-admin-role-cannot-approve-the-zoom-app/99544/2 "2023-12-05T14:01:26Z")
@kanata.koyama Hope, you will be fine. Is that Admin user associated with the same account where that app is created? If yes then please add that Admin user as a collaborator to authorize that app. You will get that collaborator link from [markeptlace.zoom.us](http://markeptlace.zoom.us) → Manage → App have button ‘…’ ← click it. Thanks ---
**Author:** ![kanata.koyama](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kanata.koyama/32/45206_2.png) [@kanata.koyama](https://devforum.zoom.us/u/kanata.koyama)\ **Post date:** [December 6, 2023, 7:22am UTC](https://devforum.zoom.us/t/even-users-with-admin-role-cannot-approve-the-zoom-app/99544/3 "2023-12-06T07:22:39Z")
@freelancer.nak thanks! > Is that Admin user associated with the same account where that app is created? If yes then please add that Admin user as a collaborator to authorize that app. No, not associated. However, there may be a difference in perception between you and me, so let me first add a little something. - We are aware that Zoom users can authorize Zoom OAuth applications published on the Zoom App Marketplace if they have the proper permissions. - In fact, users of our service can approve Zoom apps without being added to the collaborator, as you mention, as long as they have administrative privileges on Zoom. (BTW, users of our service and users of Zoom are tied one-to-one.) I would like to ask a question on that, what is the cause of this event? I thought it might be because the administrator role that the Zoom user has does not have enough privileges, but is that not the case? ---
**Author:** ![freelancer.nak](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/freelancer.nak/32/40968_2.png) [@freelancer.nak](https://devforum.zoom.us/u/freelancer.nak)\ **Post date:** [December 6, 2023, 7:24am UTC](https://devforum.zoom.us/t/even-users-with-admin-role-cannot-approve-the-zoom-app/99544/4 "2023-12-06T07:24:59Z")
@kanata.koyama Your OAuth App is published & live on Zoom Marketplace? ---
**Author:** ![kanata.koyama](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kanata.koyama/32/45206_2.png) [@kanata.koyama](https://devforum.zoom.us/u/kanata.koyama)\ **Post date:** [December 7, 2023, 5:20am UTC](https://devforum.zoom.us/t/even-users-with-admin-role-cannot-approve-the-zoom-app/99544/5 "2023-12-07T05:20:25Z")
@freelancer.nak yes, this one [ailead (zoom.us)](https://marketplace.zoom.us/apps/OAyGZi6QQTiT3eCVe_SBDg) ---
**Author:** ![freelancer.nak](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/freelancer.nak/32/40968_2.png) [@freelancer.nak](https://devforum.zoom.us/u/freelancer.nak)\ **Post date:** [December 7, 2023, 9:34am UTC](https://devforum.zoom.us/t/even-users-with-admin-role-cannot-approve-the-zoom-app/99544/6 "2023-12-07T09:34:57Z")
Thanks for sharing that. The Admin user where you are facing that issue have permission to install Zoom Marketplace Apps? ---
**Author:** ![kanata.koyama](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kanata.koyama/32/45206_2.png) [@kanata.koyama](https://devforum.zoom.us/u/kanata.koyama)\ **Post date:** [December 8, 2023, 12:34am UTC](https://devforum.zoom.us/t/even-users-with-admin-role-cannot-approve-the-zoom-app/99544/7 "2023-12-08T00:34:41Z")
@freelancer.nak > permission to install Zoom Marketplace Apps? I don’t know if this is the right page to look at, but are you referring to this page? [Role Management - Zoom](https://us06web.zoom.us/role#/detail-all/?roleId=1&targetTabName=Settings) ![スクリーンショット 2023-12-08 9.25.53](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/9/b/9bb1890e1364e00639eaa939bd5e97b056e739e9.png) ![スクリーンショット 2023-12-08 9.27.09](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/9/b/9b9e7581b84baf452715708dfd3420e71953f27b.png) but actually, I tried with the “Marketplace” permission turned off on my Zoom account and was able to click the “allow” button to approve Zoom app🧐. How can I know how to check if user’s role has the correct permission? or which document about assumed permission should I refer to? [this one](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063819)? ---
**Author:** ![kanata.koyama](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kanata.koyama/32/45206_2.png) [@kanata.koyama](https://devforum.zoom.us/u/kanata.koyama)\ **Post date:** [December 12, 2023, 12:45am UTC](https://devforum.zoom.us/t/even-users-with-admin-role-cannot-approve-the-zoom-app/99544/8 "2023-12-12T00:45:41Z")
@freelancer.nak Excuse me, do you have any updates? 🙏 ---
**Author:** ![freelancer.nak](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/freelancer.nak/32/40968_2.png) [@freelancer.nak](https://devforum.zoom.us/u/freelancer.nak)\ **Post date:** [December 12, 2023, 6:17am UTC](https://devforum.zoom.us/t/even-users-with-admin-role-cannot-approve-the-zoom-app/99544/9 "2023-12-12T06:17:20Z")
@kanata.koyama Hi, are you able to fix this by enabling marketplace permissions? ---
**Author:** ![kanata.koyama](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kanata.koyama/32/45206_2.png) [@kanata.koyama](https://devforum.zoom.us/u/kanata.koyama)\ **Post date:** [December 12, 2023, 7:33am UTC](https://devforum.zoom.us/t/even-users-with-admin-role-cannot-approve-the-zoom-app/99544/10 "2023-12-12T07:33:14Z")
@freelancer.nak thanks! > Hi, are you able to fix this by enabling marketplace permissions? you mean this one in [Role Management page](https://us06web.zoom.us/role#/detail-all/?roleId=1&targetTabName=Settings)? ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/5/9/595a838463ad008106b938204bb66f8b6c515c38.png) ---
**Author:** ![freelancer.nak](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/freelancer.nak/32/40968_2.png) [@freelancer.nak](https://devforum.zoom.us/u/freelancer.nak)\ **Post date:** [December 12, 2023, 9:30am UTC](https://devforum.zoom.us/t/even-users-with-admin-role-cannot-approve-the-zoom-app/99544/11 "2023-12-12T09:30:55Z")
Yes. From admin side, admin can control who can install the apps or not. ---
**Author:** ![kanata.koyama](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kanata.koyama/32/45206_2.png) [@kanata.koyama](https://devforum.zoom.us/u/kanata.koyama)\ **Post date:** [December 13, 2023, 12:14am UTC](https://devforum.zoom.us/t/even-users-with-admin-role-cannot-approve-the-zoom-app/99544/12 "2023-12-13T00:14:47Z")
@freelancer.nak Actually, in my environment, the Allow button appears whether I have admin Marketplace privileges or not as mentioned [here](https://devforum.zoom.us/t/even-users-with-admin-role-cannot-approve-the-zoom-app/99544/7) 🧐 ---
**Author:** ![hgeorge](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/hgeorge/32/53712_2.png) [@hgeorge](https://devforum.zoom.us/u/hgeorge)\ **Post date:** [December 13, 2023, 6:47pm UTC](https://devforum.zoom.us/t/even-users-with-admin-role-cannot-approve-the-zoom-app/99544/13 "2023-12-13T18:47:31Z")
@kanata.koyama are all of your admin users in the Role for being able to edit the Marketplace? At my place we only allow certain admins. Check the Roles and make sure you have all of the admins added. ---
**Author:** ![kanata.koyama](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kanata.koyama/32/45206_2.png) [@kanata.koyama](https://devforum.zoom.us/u/kanata.koyama)\ **Post date:** [December 22, 2023, 2:06am UTC](https://devforum.zoom.us/t/even-users-with-admin-role-cannot-approve-the-zoom-app/99544/14 "2023-12-22T02:06:14Z")
> Yes. From admin side, admin can control who can install the apps or not. @freelancer.nak We asked the user who reported this problem, and he said that the Marketplace permission was already enabled. 🤔 ---
**Author:** ![kanata.koyama](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kanata.koyama/32/45206_2.png) [@kanata.koyama](https://devforum.zoom.us/u/kanata.koyama)\ **Post date:** [December 22, 2023, 2:18am UTC](https://devforum.zoom.us/t/even-users-with-admin-role-cannot-approve-the-zoom-app/99544/15 "2023-12-22T02:18:22Z")
> are all of your admin users in the Role for being able to edit the Marketplace? At my place we only allow certain admins. Check the Roles and make sure you have all of the admins added. @hgeorge You mean in order for a particular admin user to be able to install the Zoom App, other admin users must also have Marketplace edit permissions enabled? ---
**Author:** ![hgeorge](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/hgeorge/32/53712_2.png) [@hgeorge](https://devforum.zoom.us/u/hgeorge)\ **Post date:** [December 22, 2023, 1:22pm UTC](https://devforum.zoom.us/t/even-users-with-admin-role-cannot-approve-the-zoom-app/99544/16 "2023-12-22T13:22:13Z")
Yes, you should check the Roles and make sure you have the appropriate people added with Edit Marketplace enabled. Anyone you don’t want to be able to edit, make sure you either uncheck that box for that role or move them to the appropriate role. ---
**Author:** ![kanata.koyama](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kanata.koyama/32/45206_2.png) [@kanata.koyama](https://devforum.zoom.us/u/kanata.koyama)\ **Post date:** [December 26, 2023, 1:42am UTC](https://devforum.zoom.us/t/even-users-with-admin-role-cannot-approve-the-zoom-app/99544/17 "2023-12-26T01:42:52Z")
@freelancer.nak @hgeorge > We asked the user who reported this problem, and he said that the Marketplace permission was already enabled. 🤔 as I mentioned [here](https://devforum.zoom.us/t/even-users-with-admin-role-cannot-approve-the-zoom-app/99544/14), the admin user’s Marketplace permission was already enabled. Are there any other possible causes? ---
**Author:** ![hgeorge](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/hgeorge/32/53712_2.png) [@hgeorge](https://devforum.zoom.us/u/hgeorge)\ **Post date:** [December 26, 2023, 4:04pm UTC](https://devforum.zoom.us/t/even-users-with-admin-role-cannot-approve-the-zoom-app/99544/18 "2023-12-26T16:04:50Z")
@kanata.koyama are you sure all of the admins are added to that Role and that they Edit enabled is enabled? That is the only way for specific people to be able to have full permissions for the Marketplace. Just because you are an admin does not mean you can approve apps, you also need to have these users in this Role with that enabled. ---
**Author:** ![kanata.koyama](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kanata.koyama/32/45206_2.png) [@kanata.koyama](https://devforum.zoom.us/u/kanata.koyama)\ **Post date:** [December 27, 2023, 2:51am UTC](https://devforum.zoom.us/t/even-users-with-admin-role-cannot-approve-the-zoom-app/99544/19 "2023-12-27T02:51:40Z")
@hgeorge Sorry to bother you but let me be more specific about our understanding. As a premise, in this case, we want to allow one Zoom User (“Zoom User1”) to accept the Zoom App. According to the user’s report, Zoom User1 is added to “Admin Role”, so I am aware that Zoom User1 can accept the Zoom App (regardless of Zoom User2, 3) as long as the “Marketplace Edit permission” is granted to the “Admin Role”, Is this correct? ![スクリーンショット 2023-12-27 11.38.40](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/2/3/237792f65a1d9d8791f7290a583638097b30dfe0.png) ---
**Author:** ![hgeorge](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/hgeorge/32/53712_2.png) [@hgeorge](https://devforum.zoom.us/u/hgeorge)\ **Post date:** [December 27, 2023, 5:51pm UTC](https://devforum.zoom.us/t/even-users-with-admin-role-cannot-approve-the-zoom-app/99544/20 "2023-12-27T17:51:51Z")
@kanata.koyama yes as long as Marketplace Edit permission is granted and you check which users are in that Role. We have several admins, but not all of our admins are in the role that allows them to Edit the Marketplace. [Next page](https://devforum.zoom.us/t/even-users-with-admin-role-cannot-approve-the-zoom-app/99544.md?page=2)