# Experiencing an error while starting a meeting

**URL:** <https://devforum.zoom.us/t/experiencing-an-error-while-starting-a-meeting/25324>\
**Category:** Web\
**Created:** [July 27, 2020, 1:07pm UTC](https://devforum.zoom.us/t/experiencing-an-error-while-starting-a-meeting/25324 "2020-07-27T13:07:41Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![muhammad.youshea](https://avatars.discourse-cdn.com/v4/letter/m/ed8c4c/32.png) [@muhammad.youshea](https://devforum.zoom.us/u/muhammad.youshea)\
**Post date:** [July 27, 2020, 1:07pm UTC](https://devforum.zoom.us/t/experiencing-an-error-while-starting-a-meeting/25324/1 "2020-07-27T13:07:41Z")

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**Description**  
I am getting a browser version error while starting a meeting and joining audio.  
@tommy please have a look and suggest a solution.

**Error**  
Browser is Google Chrome  
Version 84.0.4147.89 (Official Build) (64-bit)

**Which version?**  
Zoom Web SDK version 1.7.10

**Screenshots**

 ![image-20200722-150659](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/e/e621fb4d1a7e8cf8e4c61a386a9092da29dbc19c.png)

**Additional context**  
I have started facing this problem after upgrading to 1.7.10

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [July 29, 2020, 7:53pm UTC](https://devforum.zoom.us/t/experiencing-an-error-while-starting-a-meeting/25324/3 "2020-07-29T19:53:01Z")

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Hey @muhammad.youshea,

Are you serving your site over `https`?

Thanks,  
Tommy

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**Author:** ![muhammad.youshea](https://avatars.discourse-cdn.com/v4/letter/m/ed8c4c/32.png) [@muhammad.youshea](https://devforum.zoom.us/u/muhammad.youshea)\
**Post date:** [July 30, 2020, 4:50am UTC](https://devforum.zoom.us/t/experiencing-an-error-while-starting-a-meeting/25324/4 "2020-07-30T04:50:12Z")

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Yes, we are serving it over `https`

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [July 31, 2020, 5:35pm UTC](https://devforum.zoom.us/t/experiencing-an-error-while-starting-a-meeting/25324/5 "2020-07-31T17:35:16Z")

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Hey @muhammad.youshea,

Is there a way you could give me access to your site so I can try to reproduce the issue? Let me know and I will start a direct message.

Thanks,  
Tommy

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [August 7, 2020, 5:35pm UTC](https://devforum.zoom.us/t/experiencing-an-error-while-starting-a-meeting/25324/6 "2020-08-07T17:35:17Z")

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Closed on August 7, 2020, 5:35pm UTC

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [August 11, 2020, 5:37pm UTC](https://devforum.zoom.us/t/experiencing-an-error-while-starting-a-meeting/25324/7 "2020-08-11T17:37:02Z")

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Opened on August 11, 2020, 5:37pm UTC



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<div class="post-metadata">

**Author:** ![muhammad.youshea](https://avatars.discourse-cdn.com/v4/letter/m/ed8c4c/32.png) [@muhammad.youshea](https://devforum.zoom.us/u/muhammad.youshea)\
**Post date:** [August 12, 2020, 4:20am UTC](https://devforum.zoom.us/t/experiencing-an-error-while-starting-a-meeting/25324/8 "2020-08-12T04:20:41Z")

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@tommy should i share the testing URL here?

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [August 12, 2020, 6:14am UTC](https://devforum.zoom.us/t/experiencing-an-error-while-starting-a-meeting/25324/9 "2020-08-12T06:14:32Z")

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Hey @muhammad.youshea,

We are aware of this issue and actively working on a fix. (CS-2053)

I will keep you updated.

Thanks for your patience,  
Tommy

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [October 16, 2020, 6:38pm UTC](https://devforum.zoom.us/t/experiencing-an-error-while-starting-a-meeting/25324/10 "2020-10-16T18:38:36Z")

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Hey @muhammad.youshea,

We are releasing a fix in Web SDK version 1.8.5. 🙂

Thanks,  
Tommy